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FAQ’s and Troubleshooting
Q: The LED does not light up when your device is connected to the computer.
[ANSWER] Please check your USB port and make sure that it is functioning properly.
If it is not, try a different USB port on your computer.
Q: The LED keeps flashing (Green) even though your device is connected to the
computer.
[ANSWER] Please check and make sure you are within LTE coverage.
Q: Unable to connect to internet while the device is already connected to LTE network.
[ANSWER] Please check and verify your computer has the proper USB virtual
networking adapter installed. Unplug the device and reconnect again if required.
Q: How do I know if my device has connected to the LTE network?
[ANSWER] If the LED is solid green, then LTE network connection is established.
Q: When should I use the stand with extension cable with my device?
[ANSWER] If it is difficult to connect the dongle unit directly, you can use the stand
with extension cable to connect.
Q: My device LED is blinking yellow. What should I do?
[ANSWER] The yellow blinking LED indicates there is antenna signal imbalance, you
may adjust the dongle position or placement to improve the signal reception.
Q: My device LED is blinking red. What should I do?
[ANSWER] The red blinking LED indicates there is a problem with the SIM card.
Please check if the SIM card is valid and properly inserted.
For help with your device or if you have any questions, please call technical support at 1-
844-450-0841 from 8:30am-6:30pm ET, Monday-Friday.
