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LSK 1500/1550 User Manual, March 2021

32

© 2017 Global Payments Inc.

CONFIDENTIAL

Troubleshooting the LSK1500/1550

When diagnosing hardware issues, refer to the problem descriptions and diagnostics in the following sections. If
you are still unable to resolve the problem, contact support at 1-800-500-1973.

System Power

System Power Problem

Diagnostics

Failure to switch on when its power button
is pressed

Check the AC cord connection to its power source.

Failure to get power from UPS to devices

1. Check the AC output cord at the rear of the UPS for loose

connection.

2. Check the power switch on the main power supply: Switch

should be depressed at left side when it is switched ON.

System power switches instantly OFF as
soon as the AC cord of the UPS is
removed from its AC power source

1. Check to make sure the power cord of the main power

source is plugged into the battery backup (on the right side
when viewing from the front).

2.

Check the internal battery’s connection:



Access the internal battery from the rear bottom.



Open the cover.



Check the connection of the battery terminal.

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Содержание LSK1500

Страница 1: ...Global Payments LSK1500 1550 User Manual March 2021 ...

Страница 2: ...Global Payments This manual contains information protected by copyright No part of this manual may be photocopied or reproduced in any form without prior written consent from Global Payments Information contained in this manual is subject to change without notice Global Payments Inc 10 Glenlake Parkway North Tower Atlanta GA 30328 3447 ...

Страница 3: ... CASH TO THE KIOSK DROP FILL 6 PERFORMING A SUB DROP 9 LOADING CASH INTO THE CASSETTE 10 REMOVING CASH FROM THE CASHBOX 11 LOADING RECEIPT PAPER 13 INSERTING PROMOTIONAL MATERIALS 14 CONFIGURING THE KIOSK OPTIONS 15 INDICATORS IN NORMAL OPERATION 16 Uninterruptible Power Supply UPS 16 Main Power Supply 17 Receipt Printer 18 Cash Dispensing Unit HCDU 19 Coin Hoppers 21 PC Unit 21 EMV Card Reader 22...

Страница 4: ...C UNIT 34 LCD AND TOUCH ASSEMBLY 34 CASH DISPENSING UNIT HCDU 35 CASH DISPENSING UNIT NOTE PATH 36 NOTE DISPENSING UNIT SENSORS 37 CASH DISPENSING UNIT CDU ERROR CODES AND DIAGNOSTICS 38 EMV CARD READER 46 RECEIPT PRINTER 46 BILL ACCEPTOR 48 ENCRYPTING PIN PAD 51 COIN HOPPER 51 MAIN POWER SUPPLY 52 INDICATOR LIGHTS 52 SPEAKERS 53 ADA EARPHONE JACK 53 DIAGNOSING PC ISSUES 53 CONTACTING SUPPORT 53 I...

Страница 5: ... 5s for 10 5 X 1s for 5 4 Cassette Capacity Bill Dispensing Units The LSK1500 1550 s cash presenting unit includes Four Cassette Capacity Front Loading 2000 Note Locking Cassette Locking Reject Divert Cassette Double Detection and Exit Sensor Cassette Integrated Pick Technology One or Two Bill Acceptor Options The LSK1500 1550 comes with the following options for bill accepting validation The 2200...

Страница 6: ...arantee process Using their VIP Preferred Card customers are able to cash Echecks at the kiosk without having to go to the cage for payment allowing customers to avoid lines at the cage All Preferred Plus transactions are 100 guaranteed by Global Payments LSK BusinessView Reporting Portal BusinessView is a secure data retrieval and management tool that provides 24 hour online access to transaction...

Страница 7: ...protection fuse protection Internet Connection The Internet connection requires a Cat 5 or Cat 6 cable The network line to the kiosk should not be included in a domain which has automatic Windows updates or other automatic uploads Physical Security Gaming Laboratories International LLC GLI provides independent certifications to suppliers of equipment to the gaming industry GLI provides technical s...

Страница 8: ...he bill acceptor cashbox Loading receipt paper Configuring kiosk options Loading Cash to the Kiosk Drop Fill Follow these steps to load cash into the LSK1500 1550 1 Open the monitor door and enter your credentials The Main Menu displays 2 Press Drop Functions NOTE If a drop has been completed the Drop Functions button displays Fill Functions 3 To purge dump coins in the hopper select the appropria...

Страница 9: ...Payments Inc CONFIDENTIAL 4 Pull all the cassettes Remove cassette from HCDU When complete press Done The status of the cassettes displays on the right side of the screen indicating if the cassette has been pulled 5 Pull the stacker cans and press Done ...

Страница 10: ...iosk prints a Drop Receipt and the Initial Fill Amounts screen displays 7 To change the fill amount select the appropriate denomination and press Modify The Modify Fill Amount screen displays You can increase or decrease the amount by 1 10 or 100 increments To change the actual dollar amount press Denomination ...

Страница 11: ...plays the modified denominations 10 When you complete the fill press Done The kiosk prints a Fill Receipt and displays the Main Menu Performing a Sub Drop 1 While on the Main Menu pull the desired can 2 If inserting a new can highlight the can pulled and select New before inserting the new can 3 If replacing the can highlight the can pulled and select Replace before inserting the new can ...

Страница 12: ...nd so that it is released from its dropped position Pull straight and support the cassette body with the other hand before it comes out of the HCDU 2 Pull the push plate all the way back to the case in which it can be locked to its open position The push plate moves forward by its own force from spring action when it is released after cash loading 3 Inspect the note pickup mechanism for foreign ob...

Страница 13: ...the cassette lid when loading cash for additional information 5 Insert cassette into HCDU by pushing it all the way in until it slides and drops Removing Cash from the Cashbox Follow these steps to remove cash from the Cashbox 1 Remove cashbox from Bill Acceptor Hold the handle and pull straight out of the bill acceptor Turn the cashbox upside down ...

Страница 14: ... 1500 1550 User Manual March 2021 12 2017 Global Payments Inc CONFIDENTIAL 2 Lift lock up from rear corner and pull the base plate all the way back to its open position 3 Remove cash through the open area ...

Страница 15: ...pe of paper The roll should be 66mm in width and coated side out CSO 2 Position the paper roll with a spindle on top Loading Receipt Paper into the LSK1500 1550 3 Pull the loose end of the paper to the rear in clockwise direction 4 Turn the paper around flexible shaft A and move it forward 5 Insert the tip of the paper into the printer head and cutter module B 6 The printer will feed the paper and...

Страница 16: ...nd laminate specs are as follows Sheet Size 9 45 x 4 33 240 110mm View Area 8 72 x 3 54 221 5 90mm Size Needed to Fit into Window 145mm wide X 176mm high Global Payments recommends printing on thin transparency film substrate such as Duratrans Dimmer Switch Signage lights are located behind the two signage panels On the back side of each panel is a blue dial dimmer switch to increase or decrease t...

Страница 17: ...Payments Inc CONFIDENTIAL Configuring the Kiosk Options Please contact your Global Payments Business Relationship Manager for details and questions related to configuring one or more of these transactions TITO Bill Break ATM CCCCA Echeck Choice4 Jack Pot ...

Страница 18: ... the indicators associated with each piece of hardware and what you can expect to see under normal operating conditions Uninterruptible Power Supply UPS UPS Settings and Indicators Description Power AC Input The online light on the front face of the UPS is always in solid green when AC power is powering the battery backup outlets UPS AC Input Light ...

Страница 19: ...l March 2021 17 2017 Global Payments Inc CONFIDENTIAL Main Power Supply Main Power Supply Settings and Indicators Description Power AC Input The On Off switch light at the top side always in solid red Main Power AC Input Light ...

Страница 20: ...control board always in solid red LED LD6 always in solid green Printer Control Board and its LEDs Control Board CPU LED LD1 on control board always blinking green Communication LEDs LD2 and LD3 on control board no light at idle state but blinking in green during communication Thermal Printing LED LD6 on control board no light at idle state but solid green during printing ...

Страница 21: ...Global Payments Inc CONFIDENTIAL Receipt Printer Settings and Indicators Description DIP Switches Set to baud rate of 115200 8 switches 1 and 7 to ON or Down Others to OFF or Up Printer Control Board and its DIP Switches Cash Dispensing Unit HCDU ...

Страница 22: ...e but blinking in green during communication Two digit Number Segment LEDs ALED1 and ALED2 on main control board displaying two zeros 00 HCDU Control Board DIP Switches Set to online mode 4 switches on main control board 1 to ON or Down Others to OFF or Up Double Detection CPU LED D2 on double board always blinking in green Double Board LEDs and DIP Switches Double Detection Double Note LED D3 no ...

Страница 23: ...User Manual March 2021 21 2017 Global Payments Inc CONFIDENTIAL Coin Hoppers Coin Hopper Settings and Indicators Description Power DC Input LED LD1 on coin control board always in solid green Coin Hopper LED PC Unit ...

Страница 24: ...d when switched ON no light when switched OFF PC Unit On Off Switch EMV Card Reader EMV Card Reader Settings and Indicators Description Power DC Input LED LED1 on control board always in solid red EMV Card Reader and Reset Board Reset Board CPU LED D1 on reset board always blinking in green Reset Board Selection Lever Switch SW1 lever pushed toward center of reset board ...

Страница 25: ...rd always in solid green EPP LEDs and Jumpers Control Board CPU Firmware LED LED5 on control board always blinking in green Key Press Action LED LED2 on control board no light at idle state but blinking in red when key is pressed Jumper J1 Firmware Download Two pins not shorted Jumper J2 NVRAM Clear Two pins not shorted Order of LEDs and Jumpers LED1 J3 J1 J2 LED4 LED2 LED3 LED5 ...

Страница 26: ...ways blinking in green Communication Selection Switch Selection switch SW1 on SIC board to RS232 or moved to UP position VCC Selection Jumper Selection jumper J1 on SIC board shorted to 5V or two pins at top side ADA Selection Jumper Selection jumper J2 on SIC board shorted to ADA or two pins at left side Power DC Input to Video Board LED LED3 on video board always in solid red Video Board LED Pow...

Страница 27: ... a transaction to guide patrons to the correct location or insertion point on the kiosk when Inserting a card Retrieving taking cash Inserting a bill or ticket Settings and Indicators Description Card Reader No light at idle state blinking in green while accepting card Receipt Printer No light at idle state blinking in green while presenting receipt EPP No light at idle state in solid green while ...

Страница 28: ... The lighting trim package allows flicker and trim lights to change colors The manufacturer s software configuration provides 256 customizable color combinations The default settings are Blue when the kiosk is at a ready idle state Green when an active transaction is taking place Yellow when the kiosk service screen is active and Red when the kiosk is offline ...

Страница 29: ...ng On System Power Follow these steps to turn on the system power 1 Push power button on UPS or press and hold the button to switch UPS on UPS NOTE Keep AC power cord of UPS connected to its power source while the UPS is switched on Switch off the UPS when the external AC power is disconnected for an extended time The battery fails to recover itself when it is completely discharged 2 PC Unit will ...

Страница 30: ...g Using your finger touch the top half of the LCD monitor to focus the curser Then hold down the Alt Ctrl F8 keys This will close the movie player that hides the desktop The lower left hand side of the systems tray displays a globe start button Navigate to shut down the PC Turn off the red button on the wall mounted power supply Main Power Supply Turn off the UPS NOTE When powering up the Main Pow...

Страница 31: ...e LSK Portal 2 1 15 provides access to kiosk reports and logs Reports available within the portal include Cash Out Report Drop Report Exceptions Report Fill Report Wagering Instruments Issued Wagering Instrument Report Kiosk Access Report Kiosk Dashboard Portal Access Report Portal Error Logs Portal Service Logs ...

Страница 32: ...within LSK BusinessView Report options include ATM Settlement Summary ATM Settlement Detail Cash Position Kiosk Cash Out Transactions Kiosk Drop Kiosk Exceptions Kiosk Fill Kiosk Ticket Redemption Kiosk Tickets Issued Kiosk Wager Account Deposits Performance Chart Performance Summary Transaction Detail Transaction Search Transaction Summary ...

Страница 33: ...m the dispenser and inside the cabinet near the fans A damp microfiber cloth can be used to wipe down belts that may have accumulated dust Replacing Parts Global Payments technicians provide and install replacement parts for the kiosk Contact CAMS support at 1 800 500 1973 Updating the PC Updates to firmware and or software will be performed by a Global Payments technician If involvement by GLI is...

Страница 34: ... power source Failure to get power from UPS to devices 1 Check the AC output cord at the rear of the UPS for loose connection 2 Check the power switch on the main power supply Switch should be depressed at left side when it is switched ON System power switches instantly OFF as soon as the AC cord of the UPS is removed from its AC power source 1 Check to make sure the power cord of the main power s...

Страница 35: ...en applications 2 Shutdown the OS computer and UPS The Overload light light 3 UPS Figure B on the front of the UPS is red The power demand has exceeded the capacity of the UPS UPS sounds a continuous tone Battery backup outlets are overloaded Circuit breaker button located on the rear panel of the UPS extends out An overload forced the UPS to disconnect from the AC power 1 Disconnect non essential...

Страница 36: ... Failure to start Windows Please call our 24 7 CAMS support desk 800 500 1973 LCD and Touch Assembly LCD Problem Diagnostics Blank screen 1 Check the PC unit is working properly 2 Check video cable connections at rear of PC and SIC board 3 Check the power LED of OSD board for green light Press power button when LED is OFF Touch not responding 1 Check USB cable at the SIC board for loose connection...

Страница 37: ...any loose connection 5 Check DIP switches on CDU control board for normal operation mode of 1 at UP and rest at DOWN Failure to get cash from cassettes 1 Check to ensure the number of cassettes is set to 4 when it comes with 4 cassettes 2 Check to ensure the cassette is fully inserted into CDU docking position 3 Inspect inside of cassette for jams 4 Load cassette with cash when empty Note jam 1 In...

Страница 38: ...nit Note Path The CDU note path is as follows Note pickup from rear bottom of each cassette Upward transport all the way to rear corner of HCDU Forward transport to the reject gate o Normal path to cash tray in blue arrow or o Reject into reject bin in yellow arrow Cash Dispensing Unit Note Path ...

Страница 39: ...LSK 1500 1550 User Manual March 2021 37 2017 Global Payments Inc CONFIDENTIAL Note Dispensing Unit Sensors The following illustration shows the HCDU sensors Note Dispensing Unit Sensors ...

Страница 40: ...ked 1 Check the sensors RIGHT LEFT for blockage and check belt for interference 2 Check to ensure the sensor is working properly 3 Check cable from Inlet sensor to MAIN B D for damage or loose connector 4 Measure sensor voltage transmitter normal range of 1 3V Normal range of 50 250 mV at empty Normal range of 2 5 V when blocked 5 Replace Inlet sensor when the voltage is not in the normal range 6 ...

Страница 41: ... 2 Check to ensure sensor is working properly 3 Check cable from Outlet sensor to MAIN B D for damage or loose connector 4 Measure sensor voltage transmitter normal range of 1 3V Normal range of 50 250 mV at empty Normal range of 2 5 V when blocked 5 Replace Outlet sensor when the voltage is not in the normal range 6 Replace Main B D C0037 Double detection sensor G failure to run 1 Check double de...

Страница 42: ...ected note requested note counted 1 Measure sensor voltage transmitter normal range of 1 3V Normal range of 50 250 mV at empty Normal range of 2 5 V when blocked 2 Replace sensor when the voltage is not in the normal range 3 Replace Main B D C0047 1st cassette failure to pick up 1 Check note inside cassette for interference by foreign object 2 Check gears inside cassette for debris between gear te...

Страница 43: ...C0050 Power failure during dispense 1 Check power cable for damage or loose connector 2 Replace Main B D 3 Replace Main Power Supply C0051 Dispense of more than 150 notes requested Check to see if more than 150 notes are requested C0052 1st CST exit sensor I blocked after dispensing 1 Check sensors RIGHT LEFT for blockage 2 Check to ensure sensor is working properly 3 Check cable from sensor to ma...

Страница 44: ...ilure to pick up 1 Check note inside cassette for interference by foreign object 2 Check gears inside cassette for debris between gear teeth 3 Check rollers inside cassette for damage 4 Check push plate for interference 5 Check cassette exit path for blockage 6 Replace cassette C0060 3rd cassette exit sensor K blocked after dispensing 1 Check sensors RIGHT LEFT for blockage 2 Check to ensure senso...

Страница 45: ...m sensor to main B D for damage or loose connector 4 Measure sensor voltage transmitter normal range of 1 3V Normal range of 50 250 mV at empty Normal range of 2 5 V when blocked 5 Replace Inlet sensor when the voltage is not in the normal range 6 Replace main B D C007A Note from 4th CST not arriving at double timing sensor H 1 Check sensor H for blockage 2 Check to ensure sensor is working proper...

Страница 46: ... the normal range 5 Replace main B D C0082 Note from cassette not arriving at double timing sensor H 1 Check cables from cassette exit to double timing sensor for damage or loose connector 2 Check belt for proper engagement 3 Check cable from sensor to feed module B D for damage or loose connector 4 Measure sensor voltage transmitter normal range of 1 3V Normal range of 50 250 mV at empty Normal r...

Страница 47: ...at double timing sensor H 1 Check sensor H for blockage 2 Check to ensure sensor is working properly 3 Check cable from sensor to main B D for damage or loose connector 4 Measure sensor voltage transmitter normal range of 1 3V Normal range of 50 250 mV at empty Normal range of 2 5 V when blocked 5 Replace Inlet sensor when the voltage is not in the normal range 6 Replace Main B D C009D 3rd cassett...

Страница 48: ...eck data cable at PC rear COM1 Failure to read data from magnetic stripe Tracks 1 2 3 Please call our 24 7 CAMS support desk 800 500 1973 Failure to release card from its capture Please call our 24 7 CAMS support desk 800 500 1973 Receipt Printer Receipt Printer Problem Diagnostics Failure to detect paper 1 Check the paper load sensor A to determine if the sensor is displaced or dislocated from it...

Страница 49: ...control board to sub board for loose connection 6 Remove paper fully out of its path by releasing the paper feed and cutter lower support Lock the paper feed and cutter lower support in position Cut the paper end straight Feed the paper 7 Check the paper feed sensor B for loose connection Failure to discharge receipt 1 Check exit path for paper jam 2 Check to ensure paper exit sensor D is working ...

Страница 50: ...nc CONFIDENTIAL Bill Acceptor Bill Acceptor Problem Diagnostics Bill jam 1 Detach the head module and inspect inside 2 Remove cashbox and inspect internal mechanism Bill jam inside head module 1 Detach head module Lift the metal shaft Pull the head module forward ...

Страница 51: ...Acceptor Problem Diagnostics 2 Open the head module Hold two points A and B Pull the cover at A forward 3 Check the bill path for bill or foreign objects Clean the bill path inside the head module 1 Use soft fabric 2 Use only water in cleaning the internal surface do not use cleaners ...

Страница 52: ...t of push plate inside cashbox It should move away from its bill entrance home position and return to its home position by its own spring action 2 Check to ensure the bill stacker B is working Turn gear A to release bill stacker B Pull stacker to its full extension position Release it to return to its home position over the right side of bill entrance ...

Страница 53: ...to key press 1 Check for green light at back of LED for power 2 Check for blinking green light on back of unit CDP LED No light on CPU LED means that removal protection mechanism is triggered EPP should be replaced Coin Hopper Coin Hopper Problem Diagnostics Failure to open COM port COM6 and get status of each coin hopper 1 Check coin control board for LED light indicating DC power 2 Check cable t...

Страница 54: ...o power supply for loose connection 2 Check AC input cable connection to the wall outlet or UPS No AC power to PC unit 1 Check AC OUT cord on top of power supply for loose connection 2 Check AC IN cord to back of PC for loose connection 3 Check power switch on both power supply and PC unit No DC power to devices Please call our 24 7 CAMS support desk 800 500 1973 Indicator Lights Indicator Lights ...

Страница 55: ...em Diagnostics No sound 1 Check cable from SIC board to ADA board 2 Check jumper on SIC board Diagnosing PC Issues All PC issues should be referred to CAMS support at 1 800 500 1973 Do not attempt to resolve software issues without contacting CAMS Any changes to software or software configuration must have GPG approval Contacting Support We are here to assist you with any issues that arise Contact...

Страница 56: ...roblem 51 Coin Hoppers Normal Settings and Indicators 21 LED LD1 21 Power DC Input 21 Credit Card Cash Advance 4 Debit Cash Advance 4 Dimensions 5 Dimmer Switch 14 Drop Fill 6 Earphone Jack Problem 53 Echeck 4 EMV Card Reader Normal Settings and Indicators 22 LED D1 22 LED LED1 22 Power DC Input 22 SW1 Lever 22 EMV Card Reader Problem 46 EPP Normal Settings and Indicators 23 Normal Settings and In...

Страница 57: ... Board 24 Normal Settings and Indicators LED LED3 24 Normal Settings and Indicators Power DC Input to LCD 24 Normal Settings and Indicators LED D1 24 LCD Problem 34 Loading Cash 6 Loading Cash into the Cassette 10 Loading Receipt Paper 13 Main Power Supply Problem 52 Note Dispensing Unit Sensors 37 Opening the Security Container 5 PC Normal Settings and Indicators 21 ON OFF Switch 22 Power AC Inpu...

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