After Sales Service and Guarantee terms and conditions
Your product is guaranteed for 1 year from the date of purchase. If you experience a problem with our GLEN product, which
is found to be defective due to faulty materials or workmanship within the Guarantee Period, this GLEN Guarantee will cover
repair or - at the discretion of GLEN– replacement with a functionally equivalent GLEN product.
Within the guarantee period we undertake to repair or exchange this product free of charge providing:
a) Proof of purchase such as a sales receipt should be provided, showing that the appliance was bought within the 12-months
prior to registering the defect/fault.
b) The appliance was correctly installed and operated in accordance with the manufacturer’s instructions and used solely
for domestic purposes.
c) The defect/fault was not as a result of accident, misuse, unauthorised modification or inexpert repair
Your rights under this guarantee are additional to your statutory rights, which in turn are not affected by this guarantee.
If after following these steps your product still does not operate you should return it to your point of purchase. Please do
not return a faulty product to us as this may result in loss or damage and delay in providing you with a satisfactory service.
Please retain your receipt as proof of purchase.
What is not covered by a GLEN Guarantee?
The GLEN Guarantee does not cover any of the following:
Any fault or damage to your GLEN product due to faulty materials or workmanship occurring outside the [one year] Guarantee
Period.
Normal wear and tear including parts that might wear out over time or consumables, such as [filters].
Any fault or damage occurring to any pre-owned GLEN product or to any other equipment or property.
Accidental damage to your GLEN product or damage to your GLEN product from external sources (for example, transit,
weather, electrical outages or power surges).
Fault or damage to your GLEN product which is:
•
not due to faulty materials or workmanship or which is due to circumstances outside GLEN’s control.
• caused by use of your GLEN product for anything other than normal domestic household purposes in the country where
it was purchased.
• caused by any misuse, abuse or negligent use of the GLEN product, including but not limited to any failure to use it in
accordance with the Operating Instructions supplied with the product.
• caused by any failure to assemble, install clean and maintain your GLEN product in accordance with the Operating
Instructions supplied with the product unless this was carried out by GLEN or its authorised dealers.
• caused by repairs or alterations to your GLEN product not carried out by GLEN service personnel or its authorised
dealer(s).
Terms and Conditions
The GLEN Guarantee is valid for one calendar year from the date of purchase of your GLEN product from a recognised
retailer in the country of purchase and use, or the date of delivery of the product if later, always provided the original receipt
has been retained and is produced as proof of purchase.
You must provide to GLEN or its authorised agents on request the original receipt as proof of purchase and - if required by
GLEN - proof of delivery. If you are unable to provide this documentation, you will be required to pay for any repair work
required.
Any repair work under the GLEN Guarantee will be carried out by GLEN or its authorised dealer(s) and any parts that are
replaced will become the property of GLEN. Any repairs performed under the GLEN Guarantee will not extend the Guarantee
Period.
Any replacement of your GLEN product by GLEN during the Guarantee Period will start the one-year Guarantee Period
afresh from the date of delivery of the replacement GLEN product to you.
The GLEN Guarantee does not entitle you to recovery of any indirect or consequential loss or damage including but not
limited to loss or damage to any other property.
The GLEN Guarantee is in addition to your statutory rights as a consumer and your statutory rights are not affected by this
GLEN Guarantee.
Contact GLEN
If you have any questions about what the GLEN Guarantee covers and does not cover or how to claim under the GLEN
Guarantee, please contact us:
GDC Group LTD, Millbrook House, Grange Drive, Hedge End, Southampton SO30 2DF
Telephone: 0844 879 3588
Email: [email protected]
Visit: www.gdcgroup.co.uk
[c] GDC Group Limited
All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of GDC Group Limited.
