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www.gdts.one

DOK4x HOIAO WxDEN · FD 9912

Air-to-water heat pump 6 kW

English

15 Warranty certificate

Glen Dimplex Thermal Solutions

Warranty certificate - System M
(heating heat pumps, central domestic ventilation units)
Valid for Germany and Austria
(issued 11/2019)

The following conditions, describing the requirements and the
scope of our warranty service, do not affect the warranty obliga-
tions of the seller arising from the sales contract with the end cus-
tomer. We offer a warranty for the units subject to the following
conditions:

Based on the following conditions, we remedy defects on the unit
due to material and/or manufacturing defects free of charge, pro-
vided they are reported to us without delay upon being detected
and within 24 months after delivery to the first end customer. This
period is 12 months for spare parts and for commercial use.

This unit is only covered by this warranty if it was purchased by a
customer in one of the member states of the European Union, it is
being operated in Germany or Austria when the defect occurs, and
warranty services can also be rendered in Germany or Austria.

Defects we have recognised as being covered by the warranty are
remedied by free repair of the defective parts at our discretion or re-
placement with fault-free parts. We do not cover exceptional costs
of remedying defects due to the type or location of the unit's use or
poor accessibility of the unit. The customer must ensure free ac-
cess to the unit. Dismantled parts which we take back become our
property. The warranty period for rework and spare parts ends with
the expiration of the original warranty period for the unit. The war-
ranty does not cover easily breakable parts which have only an in-
significant effect on the value or usability of the unit. The original
purchase receipt, with purchase or delivery date, must always be
presented.

The warranty becomes void if the customer or a third party has
failed to comply with the applicable VDE regulations, the regula-
tions issued by local utility companies or our installation and oper-
ating instructions, or the information on maintenance work and the
installation diagrams included in the project planning documents,
or if the accessories required for proper functioning have not been
used. We accept no liability for the consequences of modifications
and work activities performed improperly by the end customer or a
third party. The warranty covers the unit and the parts purchased
from the supplier. Parts and units not purchased from the supplier,
and unit/system defects due to parts not purchased from the sup-
plier are not covered by the warranty.

If it was not possible to remedy the defect, the manufacturer shall
either deliver a replacement free of charge or issue a reimburse-
ment for the reduced value. In cases in which replacement is pro-
vided, we reserve the right to apply a reasonable utilisation charge
for the period of usage elapsed to date. Additional or further claims,
in particular regarding compensation for damage caused outside of
the unit, are excluded.

It is possible to extend the warranty under certain conditions by tak-
ing out a Care Basic warranty package (extension from 2 to 5 years).
For further details, visit:
https://gdts.one/building-climate-solutions/waermepumpen/sys-
tem-m/service

The prerequisite for accepting the extended warranty is chargeable
commissioning by the authorised after-sales service for complete
systems (see fixed charges in the service price list) with an opera-
tional suitability assessment within an operating time (compressor
runtime) of less than 150 hours. The chargeable assessment of op-
erational suitability by the after sales service for complete systems
is ordered in writing using the corresponding order form or using
the online order facility on the Internet (www.dimplex.de/garantiev-
erlaengerung). Complete payment of the fixed charge is a prerequi-
site for confirmation of the warranty time extension. If any defects
are noted in the operational suitability assessment log, they must
be remedied. The warranty time extension is confirmed from the
address specified below after successful assessment of operational
suitability and submission of the log by the after sales service for
complete systems to GDTS. The prerequisite is a review of the data
in the operational suitability assessment log and approval by GDTS.
The warranty ends at the latest 72 months from delivery from the
factor or 78 months from the date of manufacture.

The fixed charge includes the work performed to assess operational
suitability plus travel costs. No liability is assumed for proper plan-
ning, dimensioning and execution of the overall system. Remedying
system defects and waiting times are extra services.

The current fixed rates and the associated services can be found on
the Internet at: http://www.dimplex.de/garantieverlaengerung.
There is also an online order form here.

Glen Dimplex Thermal Solutions

Glen Dimplex Deutschland GmbH
Department: Service
Am Goldenen Feld 18
95326 Kulmbach

For order processing, the

type

, the

serial number S/N

, the date of

manufacture

and, if specified, the customer service index

for

the unit are required.
This information is listed on the unit’s type plate.

After-sales service address: