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Please contact 1-855-HD-GLACIER for further assistance.
Troubleshooting
NOTE:
Refer to the Service Parts section in this manual
for a detailed drawing showing the location of the parts
listed below.
Problem
Possible Cause
Solution
Hot and cold are reversed.
The lines are reversed or the cartridge is
installed upside down.
□
Rotate the cartridge stem 180°
so that the notch is facing down
towards the drain.
There is no flow or a low
water flow.
□
Turn both water supply valves
counterclockwise to the on
position.
There is leaking or dripping
from the spout when the
handle is closed.
The grommets are not sealing properly.
□
Replace the cartridge.
One or both water supplies are not turned
on.
Water comes out of the
tub spout and showerhead
at the same time.
If the pattern of the water flow switches to
the shower from the tub spout, and the leak
from the tub spout is less than 0.01 GPM,
this is a normal occurrence. Or consider the
causes below:
! The pipe used between the valve and the
tub spout is not 1/2 in. IPS, or the COPPER
pipe is incorrect.
! The distance between the valve and the
showerhead is less than 48 in..
! There is a restriction between the valve
and the tub spout.
! The valve is installed upside down.
□
Change the pipe to IPS or
COPPER.
□
The distance from the
showerhead and valve moved
to at least 48 in..
□
Remove the tub spout and flush
out debris and/or replace the
undersized line or fittings.
□
Remove the valve and reinstall it
using the correct orientation.
The temperature range is
restricted.
The temperature limit stop is out of position.
□
Refer to the section Adjusting
the Temperature.
The handle cannot be
installed or the handle rubs
against the escutcheon.
The valve is installed too far back from the
finished wall.
□
Reinstall the valve (refer to Step
2 of the Installation section).
The handle is hard to turn. The bonnet nut is too tight.
□
Loosen the bonnet nut and
reinstall it. Do not overtighten.
