22
STANDARD BASIC LIMITED WARRANTY
ON RESIDENTIAL GAS WATER HEATERS
GENERAL
The
manufacturer
warrants
that,
subject
to
verification
of
a
warranty
claim
within the
warranty
period
as described
below,
it
will
take
the
necessary corrective action to either repair or replace a water heater or
component
part
which
is
determined
to
be
defective
in
material
or workmanship subject to the terms and conditions outlined in this document. Further, any replacement water heater or component part supplied
under
warranty
will
carry
only
the
unexpired
portion
of
the
original
water
heater’s
warranty.
The
number
of
replacement
water
heaters is limited to one (1) per original unit purchased. If due to some extremely unusual circumstance, a replacement
water
heater
or component part is found by our inspection & testing department to
be
defective,
another
heater
or
component
part
will
be
supplied
to
fulfill the obligation of the warranty of the original heater.
THE INNER TANK
If the inner tank fails within *SIX (6) years after the date of the original installation, a replacement water heater will be provided to the
party
from
whom
the
unit
was
originally
purchased.
If
the
water
heater
is
installed
in
other
than
a
single
family
dwelling,
the
tank
warranty
is
limited
to
ONE
(1)
year.
If
an
exact
replacement
is
not
available,
the
manufacturer
reserves
the
right
to
furnish
a
compa
-
rable model water heater; however, a surcharge will be applied for any additional component(s) incorporated in the replacement water heater.
The warranty reply
card must be completed and sent back to
the manufacturer within forty-five (45) days of the installation date. If said warranty card is not returned, the date indicated on the model serial plate will prevail.
COMPONENT PARTS
If any component part is found to be defective within ONE (1) year from
the
date
of
original
installation,
provided
said
defective
part
is
an
in-house
factory
made
piece
or
an
original
factory
approved
OEM
piece, the manufacturer will furnish a replacement part after the receipt and testing of the part claimed to be defective.
THIS WARRANTY WILL NOT APPLY
1)
To
defects
or malfunctions
resulting
from
failure to
properly
install, operate, or maintain the unit in accordance with the print
-
ed instructions.
2)
If the installation does not conform to CSA &/or ETL Standards as well as any applicable national or local building codes.
3)
To any
damage or failure caused by abuse, accident, fire, floods,
freezing, or other acts of God.
4)
To any damage or failure caused by operating the heater without an approved pressure & temperature relief valve having been installed.
5)
To any damage or failure caused by operating the heater with an empty or partially empty inner tank or sediment build-up result
-
ing in dry firing of the heating elements.
6)
To any damage or failure caused by utilizing the heater in con
-
junction with any other energy saving device or other source(s) of energy not approved by the manufacturer; or for other than use with potable water without any additives such as salt, chlo
-
rine, or chemicals other than those added for the purpose of rendering the water fit to drink.
7)
To
any
damage
or
failure
caused
by
the
removal
of
the
anode
&/or by not assuring that there is a working anode in the tank at all times. All anodes must be checked at least once every two years & replaced if necessary
8)
To any damages or failure caused by having affixed to the heater any non-factory made or factory approved replacement part(s) such as elements, controls, dip-tubes, relief valves, etc...
9)
To any damage caused by not having the water heater installed adjacent to a free flowing drain in the event of water leakage.
10)
If the heater is operated at water temperatures exceeding the maximum
setting
of
the
operating
&/or
high
limit
control
or
the
heater
is
not
supplied
with
potable
water,
free
to
circulate
at
all
times.
11)
If the heater has experienced the effect
of thermal expansion
due to excessive pressure (exceeding 300PSI). The result of excessive pressure usually reverses the bottom of the inner tank and can occur with the addition of a pressure reducing valve &/ or a check valve in the municipal water supply system in a single family dwelling.
12)
If the heater is installed outside of Canada or the United States.
SERVICE LABOUR RESPONSIBILITY
This warranty does not cover any labour expense for service, remov
-
al, or re-installation of a replacement heater. All such expenses are your responsibility.
SHIPPING COSTS
If a water heater or component part is deemed to be replaced, the manufacturer
will
pay
the
transportation
costs
of
the
replacement
unit to a convenient authorized distributor or retailer as selected by us. You must pay any local cartage including the cost of returning the replaced item to the authorized distributor or retailer from whom the replacement is coming from.
HOW TO MAKE A CLAIM
Any claim for warranty service should be made to your contractor, wholesaler,
or
retailer
from
whom
the
water
heater
was
purchased.
In
turn,
said contractor,
wholesaler,
or
retailer
will
contact
the
manu
-
facturer from whom they purchased the heater.
If this procedure
cannot be followed, contact any other local contractor, wholesaler, or
retailer
handling
our
water
heaters.
Also,
for
warranty
information
you
may
call
the
manufacturer’s
customer
service
department
at
(514) 645-8893 or 1-800-363-9354, option 1. We suggest that prior to calling the factory, that you make sure to have the model number & serial number that is to be found on the outside casing of the heater.
Proof
of
purchase
showing
the
date, name, and
place of
the
business
from
whom the
water
heater
was
purchased
is essential
to settle any warranty claim dispute over the length of the period of installation.
If
an
exact
replacement
is
not
available,
a
current
model
water
heater or component part with comparable operating features will be provided
by
the
manufacturer.
If
government
regulations
or
industry
standards
require the replacement
model
water heater or compo
-
nent
part
to
have
features
not
found
on
the
defective
model
water
heater
or
component
part,
you
will
be
charged
the
difference
in
price
associated
with
these
required
features.
If
you
pay
the
difference
in
price for these required features, you will receive a complete new Standard Basic Limited Warranty for the replacement water heater.
MISCELLANEOUS
No one is authorized to make any other warranties on the manu
-
facturer’s behalf. Any implied warranties of any nature offered by a third party other than what is stated in this Standard Basic Limited Warranty will not be honoured. No claims for incidental or consequential damages (including damages from leakage) will be accepted.
If
you
do
not
return
the
warranty
card,
a
proof
of
pur
-
chase
showing
the
name,
date,
and
location
of
the
original
source
of purchase is a necessity to process a warranty claim. Failure to produce this documentation will result in the lesser or the warranty periods being offered. In order to avoid any confusion &/or disputes, we
suggest
that
the
warranty
card
be
completed
and
mailed
back
no
later than forty-five (45) days after installation.
EXTENDED WARRANTIES
For
information
on
some
premium
quality
residential
gas
&
electric
water heaters, contact your local licensed plumber, or look for them at selected retailers.
