14
GIA Polariscope
15
GIA Polariscope
Warranty and Terms
LIMITED WARRANTY
Subject to the exclusions, limitations and conditions set forth below, GIA warrants
to the original purchaser of the GIA Polariscope that the GIA Polariscope will be free
from defects in material and workmanship (each a “defect” and a GIA Polariscope
with a defect is said to be “defective”), when subjected to normal, proper and
intended usage by properly trained and informed users, for twelve (12) months
from the date of shipment of the GIA Polariscope to the original purchaser (the
“Warranty Period”).
Notwithstanding the foregoing, products offered by GIA but manufactured by another
party are not covered under the warranty but may be separately warrantied by the
manufacturer. Consumable components, such as lamps, tubes, filters, liquids and
batteries are guaranteed for 30 days.
LIMITATION OF USE
The result from using the GIA Polariscope should not be considered analogous to
or a substitute for information provided by GIA on a GIA Report and should not be
represented or interpreted as the opinion of GIA.
GIA DOES NOT WARRANT THAT THE GIA POLARISCOPE IS ERROR-FREE OR WILL
ACCOMPLISH ANY PARTICULAR RESULT.
SOLE AND EXCLUSIVE REMEDY
For any defective GIA Polariscope that is returned to GIA by the original purchaser
during the Warranty Period in compliance with the process specified below, GIA will,
at GIA’s option, request that the manufacturer repair or replace the defective GIA
Polariscope. A replacement may be a new or refurbished GIA Polariscope, at the sole
discretion of GIA or the manufacturer, and any such replacement will continue to be
subject to the warranty provided by the manufacturer, if any.
THE FORGOING REMEDY SHALL BE THE SOLE AND EXCLUSIVE REMEDY IN THE
EVENT OF A DEFECTIVE GIA POLARISCOPE.
EXCLUSIONS FROM THE LIMITED WARRANTY
A GIA Polariscope will not be deemed defective and neither the manufacturer nor
GIA will have any obligation to repair or replace a GIA Polariscope as a result of
any one or more of the following: (i) normal wear and tear, (ii) accident, disaster, or
event of force majeure, (iii) misuse, fault, or negligence of or by any user or other
person, (iv) use of the GIA Polariscope in a manner for which it was not designed,
(v) causes external to the GIA Polariscope such as, but not limited to, power failure,
electrical power surges, exposure to fire, water, other liquids, excessive humidity or
temperature, (vi) improper storage or handling of the GIA Polariscope, or (vii) use of
the GIA Polariscope in combination with equipment or materials not supplied by GIA.
ANY MAINTENANCE, REPAIR, OTHER SERVICE, MODIFICATION, ALTERATION, OR
OTHER TAMPERING WITH THE GIA POLARISCOPE (INCLUDING BUT NOT LIMITED TO
OPENING OR ATTEMPTING TO OPEN THE GIA POLARISCOPE OR ANY PART OF THE
GIA POLARISCOPE) THAT IS PERFORMED BY ANY PERSON OR ENTITY OTHER THAN
GIA WITHOUT GIA’S PRIOR WRITTEN APPROVAL, OR THE USE OF ANY REPLACEMENT
PARTS NOT SUPPLIED BY GIA, SHALL IMMEDIATELY VOID AND CANCEL ALL
WARRANTIES WITH RESPECT TO THE AFFECTED GIA POLARISCOPE.
GIA POLARISCOPE WARRANTY CLAIM PROCESS
If the original purchaser of the GIA Polariscope believes that the GIA Polariscope is
defective, then the original purchaser will promptly contact GIA technical service
at +1 917 286 3678 or [email protected]. The original purchaser will
provide to the GIA customer service representative the product model and serial
number (if applicable), the date of purchase, and details of the alleged defect. In
addition, if requested by the GIA customer service representative, the original
purchaser will also provide to the GIA customer service representative additional
information regarding the alleged defect and the use of the GIA Polariscope. After
(a) GIA’s review of the information provided by the original purchaser, (b) GIA
confirming that the Warranty Period has not yet expired, and (c) GIA’s belief that the
GIA Polariscope is likely defective, GIA will provide the original purchaser a Return
Material Authorization (“RMA”). An RMA may include specific handling and labeling
instructions and the original purchaser will comply with such instructions.
If the GIA Polariscope is returned to GIA without an RMA or without the proper
handling and labeling, the delivery of the GIA Polariscope may be refused by GIA.
After receipt of an RMA from GIA, the original purchaser may return the allegedly
defective GIA Polariscope to GIA to the address specified by the GIA customer
service representative with all shipment and insurance costs prepaid by the original
purchaser. If the GIA Polariscope is being returned within the 30-day period after
the original shipment of the GIA Polariscope to the original purchaser and the GIA
Polariscope is in fact defective, then GIA will reimburse the original purchaser the
reasonable shipment and insurance costs. If the GIA Polariscope is being returned
more than 30 days after shipment of the GIA Polariscope to the original purchaser
and the GIA Polariscope is in fact defective, then GIA may, in its discretion, reimburse
the original purchaser the reasonable shipment and insurance costs.
