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Troubleshooting

8-1

Chapter 8

Troubleshooting

Computer problems can be caused by hardware, software, or both. When
you encounter any problem, it might be a typical problem that can easily
be solved.

This chapter tells you what actions to take when solving common
computer problems. It is divided into three sections:



Preliminary checklist



Solving common problems



Resetting the computer

CHAPTER

Содержание P470

Страница 1: ...User s Manual Jan 2010 ...

Страница 2: ...by Bluetooth SIG Inc All other brand and product names are trademarks or registered trademarks of their respective owners NOTE The information in this manual is subject to change without notice For the latest version of the manual please visit the Getac website at www getac com ...

Страница 3: ...abled power management features Earning the ENERGY STAR When every home office is powered by equipment that has earned the ENERGY STAR the change will keep over 289 billion pounds of greenhouse gases out of the air If left inactive ENERGY STAR qualified computers enter a low power mode and may use 15 watts or less New chip technologies make power management features more reliable dependable and us...

Страница 4: ...nagement sleep settings on computers and monitors can result in much savings annually Remember saving energy prevents pollution Because most computer equipment is left on 24 hours a day power management features are important for saving energy and are an easy way to reduce air pollution By using less energy these products help lower consumers utility bills and prevent greenhouse gas emissions ...

Страница 5: ...t Side Components 1 7 Rear Components 1 9 Front Components 1 10 Bottom Components 1 11 Top open Components 1 12 Where to Go from Here 1 15 Chapter 2 Operating Your Computer 2 1 Starting and Stopping the Computer 2 2 Starting the Computer 2 2 Stopping the Computer 2 2 Using the Quick Buttons 2 4 Using the Internal Keyboard 2 5 Typewriter Keys 2 5 Cursor Control Keys 2 6 Numeric Keypad 2 6 Function ...

Страница 6: ...he Bluetooth Feature Optional 2 28 Using the GPS Optional 2 34 Using the 3G Feature Optional 2 34 Chapter 3 Managing Power 3 1 AC Adapter 3 2 Battery Pack 3 3 Charging the Battery Pack 3 3 Initializing the Battery Pack 3 4 Checking the Battery Level 3 4 Replacing the Battery Pack 3 4 Battery Low Signals and Actions 3 7 Power Management 3 8 Hibernation 3 9 Power Saving Tips 3 10 Chapter 4 Expanding...

Страница 7: ...ormation Menu 5 5 Main Menu 5 6 Advanced Menu 5 7 Security Menu 5 9 Boot Menu 5 11 Exit Menu 5 12 Chapter 6 Using the TPM and P1 P2 Utilities 6 1 Using TPM Trusted Platform Module 6 2 P1 P2 Quick Launch Key Utility 6 3 Chapter 7 Caring for the Computer 7 1 Protecting the Computer 7 2 Using the Windows Security Center 7 2 Using the Cable Lock 7 3 Taking Care of the Computer 7 4 Location Guidelines ...

Страница 8: ... Problems 8 9 Optical Drive Problems 8 10 PC Card Problems 8 11 Power Management Problems 8 12 Software Problems 8 12 Sound Problems 8 13 Startup Problems 8 14 Other Problems 8 14 Resetting the Computer 8 15 Appendix A Specifications A 1 Appendix B Regulatory Information B 1 On the Use of the System B 2 Class B Regulations B 2 Safety Notices B 3 On the Use of the RF Device B 6 USA and Canada Safet...

Страница 9: ...ides information on installing and using peripheral devices Chapter 5 Using BIOS Setup describes the BIOS Setup program that configures the computer s BIOS settings Chapter 6 Using the TPM and P1 P2 Utilities describes how to use TPM Trusted Platform Module and P1 P2 quick launch key utilities Chapter 7 Caring for the Computer gives you tips in care and maintenance Chapter 8 Troubleshooting gives ...

Страница 10: ...n a bold typeset For example Press the Enter key to complete When keys are joined by a plus sign press the first key and while keeping the first key down press the remaining keys finally release all the keys When necessary keys are also shown in graphics A title command setup item or button that you can see on the screen is shown in boldface A value or an option that you can select for a setup ite...

Страница 11: ...d running You will find instructions for these procedures Unpacking Connecting to AC power Opening and closing the cover Turning on the computer Turning off the computer Then you will find a section briefly introducing the external components of the computer And the last section navigates you to the information you may need after the computer is ready for use CHAPTER ...

Страница 12: ... your dealer immediately Keep the shipping carton and packing materials in case you need to ship or store the computer in the future Connecting to AC Power The computer operates either on the external AC power or internal battery power It is suggested that you use AC power when you start up the computer for the very first time CAUTION Use only the AC adapter included with your computer Using other...

Страница 13: ... your computer Now you are ready to turn on the computer CAUTION When you disconnect the AC adapter disconnect from the electrical outlet first and then from the computer A reverse procedure may damage the AC adapter or the computer When unplugging the connector always hold the plug head Never pull on the cord NOTE When the AC adapter is connected it also charges the battery pack For information o...

Страница 14: ...t vigorously or slamming it shut could damage the computer Open the top cover by pulling on the cover latch and lifting up the cover You can tilt the cover forward or backward for optimal viewing clarity Turning On and Off the Computer Turning On 1 Make sure that the computer is connected to AC power ...

Страница 15: ...r operating system NOTE There are other ways you can stop the computer so that you will be back to where you left off when you next turn on the computer See Stopping the Computer in Chapter 2 for information CAUTION If you have to turn the computer on again immediately after turning it off wait for at least five seconds Turning the computer off and on rapidly can damage it ...

Страница 16: ...n this manual Right Side Components Ref Component Description See Also Smart Card Reader Accepts a smart card for additional security feature P 4 6 Hard Disk Drive Compartment Inside is the hard disk drive P 2 15 Combo Drive DVD Dual Drive Super Multi Drive Accepts a compact disc for installing or loading software accessing data and playing music video P 2 16 USB Ports Each of the two ports connec...

Страница 17: ...witch Turns the wireless LAN radio Bluetooth radio and WWAN on off P 2 25 2 28 USB Port Connects a USB device such as a USB flash disk printer digital camera joystick and more P 4 5 Mini IEEE 1394 Port Connects an IEEE 1394 device such as a scanner printer DVCAM VCR and more P 4 6 ExpressCard 54 Slot Accepts an ExpressCard 34 or ExpressCard 54 for additional functions P 4 11 Stylus Provides a conv...

Страница 18: ...2 RJ 11 Connector Connects the telephone line P 2 22 RJ 45 Connector Connects the LAN cable P 2 23 Card Reader Accepts a MultiMediaCard MMC Secure Digital SD Memory Stick MS or Memory Stick PRO MS PRO card for removable storage media P 4 13 PCMCIA Slot Accepts a PC card for additional functions P 4 9 ...

Страница 19: ...tor Connects a serial mouse or serial communication device P 4 4 Battery Pack Supplies power to your computer when external power is not connected P 3 3 VGA Connector Connects an external display monitor P 4 2 Kensington Lock Locks the computer to a stationary object for security P 7 3 ...

Страница 20: ...Getting Started 1 10 Front Components Ref Component Description See Also Top Cover Latch Locks the top cover P 1 4 Handle Provides a convenient way to carry the computer anywhere ...

Страница 21: ...xpanding the memory size of your computer P 4 16 Wireless LAN WLAN Card Slot Inside is the mini PCI E slot for using a mini PCI E WLAN card P 2 24 CPU Socket Inside is the CPU Expansion Bus Connector Connects to a Port Replicator P 4 15 Antenna Connector Connects an external GPS antenna when connected to a docking device ...

Страница 22: ...s Ref Component Description See Also CMOS Camera Lens Allows you to use your computer s camera function Microphone Receives sound and voice for the computer P 2 20 LCD Screen Touchscreen option Displays the output of the computer P 2 18 2 12 ...

Страница 23: ...puter P 2 20 Power Button Turns the computer power ON and OFF P 1 4 Keyboard Serves as the data input device of the computer P 2 5 Touchpad Serves as the pointing device of the computer P 2 10 Indicators Show the current status of the computer s devices AC Power indicator Lights green when computer is on Blinks green when the computer is in Sleep Standby mode Battery Charge indicator P 3 3 Lights ...

Страница 24: ...o Num Lock indicator P 2 5 Caps Lock indicator P 2 5 ECO Power saving mode indicator WLAN indicator P 2 25 Bluetooth feature indicator WWAN indicator Fingerprint Sensor Serves as the fingerprint verification preventing unauthorized access to your computer ...

Страница 25: ...bout the computer Go on to the next chapter To install the operating system if your dealer has not already done so See the operating system manual To know more about the operating system Read the operating system manual To set a power on password Read the operating system manual To charge the battery pack for the first time See Charging the Battery Pack in Chapter 3 ...

Страница 26: ...your computer CAUTION The computer can get uncomfortably warm when you use it in high temperatures As a safety precaution in such a circumstance do not place the computer on your lap or touch it with your bare hands for extended periods of time Prolonged body contact can cause discomfort and potentially a burn Described in this chapter are the operating basics of these components Keyboard Touchpad...

Страница 27: ...s Vista operating system Stopping the Computer When you finish a working session you can stop the computer by turning off the power or leaving the computer in Sleep Standby or Hibernation mode To stop in this mode Do this To start up or resume again Off Follow the shutdown procedure of your operating system This can prevent loss of unsaved data or damage to your software programs If the system is ...

Страница 28: ...in Windows you can place the computer in Hibernation mode by Closing the display cover Pressing the power button Press the power button If you choose to stop in Sleep Standby or Hibernation mode you can return to where you left off the next time you start up the computer See Power Management in Chapter 3 for more information ...

Страница 29: ...and sacrifice processing speed to gain more battery life NOTE The power saving quick button works only when using battery power During power saving mode the optical drive and LAN port will be disabled default setting P1 Program 1 user customized quick launch key P1 Default is Microsoft Internet Explorer See chapter 6 for more details P2 Program 2 user customized quick launch key P2 Default is Micr...

Страница 30: ...s Typewriter Keys Typewriter keys are similar to the keys on a typewriter Several keys are added such as the Ctrl Alt Esc and lock keys for special purposes When the lock keys Caps Lock NumLk and ScrLk are pressed their corresponding indicators light up The Control Ctrl Alternate Alt key is normally used in combination with other keys for program specific functions The Escape Esc key is usually us...

Страница 31: ...ng you type will appear It can take the form of a vertical or horizontal line a block or one of many other shapes Numeric Keypad A 15 key numeric keypad is embedded in the typewriter keys as shown next Numeric keys facilitate entering of numbers and calculations When Num Lock is on the numeric keys are activated meaning you can use these keys to enter numerals ...

Страница 32: ...eyboard is used with another key to perform the alternative function of a key The letter Fn and the alternative functions are identified by the color of blue on the keytop To perform a desired function first press and hold Fn then press the other key Hot Keys Hot keys refer to a combination of keys that can be pressed any time to activate special functions of the computer Most hot keys operate in ...

Страница 33: ...tem with CRT LCD CRT LCD CRT NOTE This function only applies to Plug Play display devices Decreases the LCD brightness Increases the LCD brightness Switches the touchscreen on and off option Switches the touchpad off and on Switches the system sound output off mute and on Switches LCD on and off Serves as the sleep button that you can define with Windows Power Options See the Power Management in C...

Страница 34: ...er of the Alt keys and type 0128 on the numeric keypad part of your keyboard To press the euro sign on an UK keyboard hold down the Alt Gr key and press 4 which has an euro sign on it Windows Keys The keyboard has two keys that perform Windows specific functions The Windows Logo key opens the Start menu and performs software specific functions when used in combination with other keys The Applicati...

Страница 35: ... Fn F9 to toggle the touchpad on or off For optimal performance of the touchpad keep your fingers and the pads clean and dry When tapping on the pad tap lightly Do not use excessive force The touchpad is a pointing device that allows you to communicate with the computer by controlling the location of the pointer on the screen and making selection with the buttons ...

Страница 36: ...on Point Move your finger on the pad until the cursor points to the selection on the screen Click Press and release the left button or Tap gently anywhere on the pad Double click Press and release the left button twice in quick succession or Tap twice on the pad rapidly Drag and drop Press and hold the left button then move your finger until you reach your destination drag Finally release the butt...

Страница 37: ...tive method of pressing the left button will no longer be valid Configuring the Touchpad You may want to configure the touchpad to suit your needs For example if you are a left handed user you can swap the two buttons so that you can use the right button as the left button and vise versa You can also change the size of the on screen pointer the speed of the pointer and so on To configure the touch...

Страница 38: ...screen surface Use your finger or the included touchscreen pen option The touchscreen is a touch sensitive device that allows you to easily use the computer without a mouse or touchpad to communicate with the computer by controlling the location of the pointer on the screen and making selection with the buttons Here are some common terms that you should know when using the touchscreen Term Action ...

Страница 39: ...owing steps 1 Click the PenMount monitor icon located on the Windows system tray to bring up the PenMount Control Panel 2 Select the Standard Calibration folder and click OK 3 If you need 4 9 16 and 25 dots of calibration click on Advanced Calibration 4 Click on the four sides points and the plus sign on the screen to complete calibration of your touchscreen pen for use on the computer NOTE You ma...

Страница 40: ...ive This type of drive embodies the latest in fast reliable mass storage by integrating all the control circuitry necessary for operation directly onto the drive itself CAUTION Make regular backups of your data files from your hard disk drive to USB flash disks or other storage media Never try to remove or install the hard disk drive while the computer is powered on Doing so can result in loss of ...

Страница 41: ...drive may malfunction Do not wipe the lens using materials with rough surface such as paper towel Instead use a cotton swab to gently wipe the lens FDA regulations require the following statement for all laser based devices Caution Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure NOTE The optical drive is class...

Страница 42: ...nded 3 To insert a disc place down the disc in the tray with its label facing up Slightly press the center of the disc until it clicks into place To remove a disc hold the disc by its outer edge and lift it up from the tray 4 Gently push the tray back into the drive NOTE In the unlikely event that you are unable to release the drive tray by pressing the optical drive quick button you can manually ...

Страница 43: ...tandby or Hibernation mode when the LCD is closed If you want to use the computer in Windows Vista with the LCD closed set Do Nothing to the When I Close the lid option in the Power Options System Settings Properties If you want to use the computer in Windows XP with the LCD closed set Do Nothing to the When I close the lid of my portable computer option in the Power Options Properties Thus the co...

Страница 44: ...perating Your Computer 2 19 For displaying in higher resolutions you can connect an external monitor that supports higher resolutions See Connecting an External Monitor in Chapter 4 for more information ...

Страница 45: ...s the device driver supplied with your computer must be installed If you experience interference while recording try lowering the microphone recording volume The audio subsystem of your computer features Azalia interface high density audio codec Built in microphone Set of speakers and External audio connectors ...

Страница 46: ...send or receive sound through external audio devices NOTE After connecting an external audio device make sure that you specify the use of the correct audio device in Windows Microphone Connector can be connected to an external microphone for recording voice or sound Audio Output Connector can be connected to speakers headphones or earphone set NOTE When using the external speakers headphones or mi...

Страница 47: ...mail or connect to an online service or bulletin board To connect the telephone line to the modem connect one end of the modem cable to the RJ 11 connector on the computer and the other end to the phone line NOTE When using the communication software you may have to disable power management Set the COM port of the modem to COM3 Set parameters such as modem speed baud rate and line type pulse diali...

Страница 48: ...omputer to a network It supports data transfer rate up to 1000 Mbps To connect the network cable to the LAN module connect one end of the LAN cable to the RJ 45 connector on the computer and the other end to the network hub IMPORTANT If there is no signal detected on the LAN cable when system is using battery power connect to AC power or disable the NIC Auto Power Control item on the Advanced menu...

Страница 49: ... 802 11a b g standard compliance Technology 802 11a 802 11b 802 11g Stated Maximum Throughput Mbps 54 11 54 Data Rates Mbps 54 48 36 24 18 12 9 6 11 5 5 2 1 54 36 18 9 Band GHz 5 15 5 35 2 412 2 462 2 4 Modulation Technology OFDM Orthogonal Frequency Division Multiplexing DSSS Direct Sequence Spread Spectrum OFDM Orthogonal Frequency Division Multiplexing NOTE 802 11g mode is backward compatible w...

Страница 50: ...n off see Hot Keys in Chapter 2 indicated by the WLAN indicator glowing in green when on If you need to temporarily turn off the radio press Fn F1 To resume network connection press Fn F1 again It takes approximately 30 seconds for your computer to make a successful WLAN connection and approximately 10 seconds to disconnect Connecting to a Wireless Network Windows Vista To connect to a wireless ne...

Страница 51: ...reless network to connect to by clicking a selection then click Connect 5 Depending on the settings you may be asked to enter a WEP key refer to your Windows online help for more information on setting a wireless network connection Connecting to a Wireless Network Windows XP To connect to a wireless network 1 Make sure that the WLAN radio is on see the previous section ...

Страница 52: ...If any wireless network is detected the following window appears on screen 3 Select a wireless network to connect to by clicking a selection then click Connect 4 Depending on the settings you may be asked to enter a WEP key refer to your Windows online help for more information on setting a wireless network connection ...

Страница 53: ...munications between devices without requiring a cable connection With Bluetooth wireless technology data can be transmitted through walls pockets and briefcases as long as two devices are within range Turning On and Off the Bluetooth Feature 1 Make sure that the RF switch is at the on position The Bluetooth indicator will glow in green By default your computer is in the general discoverable and pa...

Страница 54: ...e screen Status Icon Off blue with red logo On blue with white logo Connected blue with green logo You can use the Bluetooth Utility to configure Bluetooth wireless connection settings and transfer files To make sure of smooth operations of the Bluetooth feature you are recommended to change the Service Properties 1 Right click the icon and then click Options ...

Страница 55: ...ck OK to save the change Connecting to Another Bluetooth Device 1 Make sure that the target Bluetooth device is turned on discoverable and within close range See the documentation that came with the Bluetooth device 2 Right click the icon and then click Add New Connection ...

Страница 56: ...Operating Your Computer 2 31 3 The Add New Connection Wizard window appears Select Express Mode Recommended and then click Next 4 Select the device to connect to and click Next ...

Страница 57: ...pertinent information Sending a File 1 Make sure that the target Bluetooth device is turned on discoverable and within close range See the documentation that came with the Bluetooth device 2 Right click the icon and then click Wireless File Transfer 3 In the Wireless File Transfer window click Add to browse for the file to send ...

Страница 58: ...Operating Your Computer 2 33 4 Click the target device from the list and then click Send to start the transfer procedure ...

Страница 59: ... ITU family of standards under the International Mobile Telecommunications programme IMT 2000 Services include wide area wireless voice telephony and broadband wireless data all in a mobile environment Unlike IEEE 802 11 networks 3G networks are wide area cellular telephone networks which evolved to incorporate high speed internet access and video telephony IEEE 802 11 networks are short range hig...

Страница 60: ...lide the battery release lever outward to the unlock position and while holding it in the unlock position remove the battery pack off the computer 5 Locate the SIM card slot and slide the SIM card holder towards the left to release it ...

Страница 61: ...2 36 6 Lift the SIM card holder 7 Slide the SIM card into the holder making sure the beveled corner on the SIM card is facing upwards and that the golden contact area on the card will be facing downwards when holder is closed ...

Страница 62: ...t the battery pack into place and slide the battery security lock to the lock position WARNING Keep all SIM cards out of the reach of small children For availability and information on using SIM card services contact your SIM card vendor This may be the service provider network operator or other vendor ...

Страница 63: ...n optimal battery performance it is important that you use the battery in the proper way The topics in this chapter include What is an AC adapter How to charge the battery pack When and how to initialize the battery pack How to check the battery level How to replace the battery pack What happens when the battery is low and what actions to take What is Power Management How to save power CHAPTER ...

Страница 64: ...wer cord When you disconnect the AC adapter disconnect from the electrical outlet first and then from the computer A reverse procedure may damage the AC adapter or computer When unplugging the connector always hold the plug head Never pull on the cord The AC adapter serves as a converter from AC Alternating Current to DC Direct Current power because your computer runs on DC power but an electrical...

Страница 65: ...temperature gets above 60 C 140 F If this happens the battery pack may be damaged Please contact your dealer During charging do not disconnect the AC adapter before the battery has been fully charged otherwise you will get a prematurely charged battery To charge the battery pack connect the AC adapter to the computer and an electrical outlet The Battery Charge Indicator on the computer glows amber...

Страница 66: ... when the prompt appears on the screen during system startup The prompt shows up on the screen for only a few seconds You must press the Enter key or click the left touchpad button quickly 3 A small window appears select Launch System Setup to invoke the program 4 Disconnect the AC adapter and leave the computer on until the battery is fully discharged The computer will shut down automatically 5 C...

Страница 67: ...ot attempt to disassemble the battery pack If you often rely on battery power for a long period of time while traveling you may consider the purchase of an additional battery pack from your dealer and keep it with you in a fully charged state as a backup To replace the battery pack follow these steps 1 Make sure that the computer is not turned on or connected to AC power 2 Place the computer upsid...

Страница 68: ...battery release lever outward to the unlock position and while holding it in the unlock position remove the battery pack off the computer 5 Fit another battery pack into place and slide the battery security lock to the lock position ...

Страница 69: ...hes the low battery level a red circle with a white X appears above the green icon The computer s Battery Charge Indicator blinks red to alert you to take actions Immediately save your data upon Battery Low The remaining operating time depends on how you are using the computer If you are using the audio subsystem ExpressCard hard or USB flash disk the battery might run out of charge very quickly A...

Страница 70: ...off When the hard disk has been idle for a set period Power to the display is turned off When the display has been idle for a set period The computer enters the Sleep Standby mode The hard disk and display are turned off and the entire system consumes less power When the entire system has been idle for a set period When you press the Fn F12 hot key When you close the cover When you press the power...

Страница 71: ...bernate tab of the Power Options Properties from the Control Panel Hibernation is a very useful feature People frequently open many applications when they use computers It takes some time to get all these applications open and running and normally they all have to be closed before the computer can be turned off When you use the hibernation feature you do not have to close the applications The comp...

Страница 72: ...em settings that control how your computer manages power Decrease the LCD brightness to the lowest comfortable level Shorten the length of time before Windows turn off the display Many USB devices use power just by being connected If you use a USB mouse you can save power by disconnecting the mouse and using the touchpad If you use a USB flash drive unplug it when you are not using it If you work ...

Страница 73: ...ral devices When using a device be sure to read the instructions accompanying the device together with the relevant section in this chapter This chapter gives guidelines on installing and using these devices External monitor Serial device USB device Smart card IEEE 1394 device PC card ExpressCard Card Reader Office vehicle docking CHAPTER ...

Страница 74: ...r socket on the monitor and the other end to an electrical outlet 4 To use the monitor turn on the monitor before turning on the computer 5 The monitor should respond by default If not you can switch the display to the monitor or to both simultaneous display or to multi display by pressing the Fn F5 hot key In Windows Vista you can also change the display through the Display Settings Properties In...

Страница 75: ...Computer 4 3 CAUTION Do not disconnect the external monitor while the computer is in the Sleep mode or Hibernation mode If no external monitor is connected when the computer resumes the LCD might not display properly ...

Страница 76: ... sure the Serial Port COM1 item is set properly in the BIOS Setup program See Advanced Menu in Chapter 5 for information 2 Make sure the computer is not turned on 3 Plug the device cable to the serial port on the rear of the computer 4 Turn on the computer NOTE Portable modems that derive power through the serial port cannot be used with the computer Instead use a modem that is powered by its own ...

Страница 77: ...e USB ports for connecting USB devices such as a digital camera scanner printer modem and mouse The USB ports support transfer rates up to 12 MB s for USB 1 1 devices and 480 MB s for USB 2 0 devices To connect a USB device simply plug the device cable to one of the USB ports ...

Страница 78: ...ip that stores and transacts data between you user and the computer You need to install third party smart card software to take advantage of the smart card feature Inserting and Removing a Smart Card To insert a smart card 1 Locate the smart card slot 2 Slide the smart card with its label and embedded computer chip facing up into the slot 3 When a new card is seated use the third party smart card ...

Страница 79: ...Expanding Your Computer 4 7 To remove a smart card 1 Make sure that the third party smart card software is not accessing the smart card 2 Pull the card out of the slot ...

Страница 80: ...cation link and Hot Plug connectivity It allows connection of up to 63 devices The applications include not only computer peripheral devices such as scanner printer and high quality CCD but also consumer electronic equipment such as DVCAM and VCR To connect an IEEE 1394 device prepare an IEEE 1394 cable Plug the appropriate end of the cable to the computer s mini IEEE 1394 connector and the other ...

Страница 81: ...of PC card technology It allows speeds of up to 133 Mbps at 33 MHz Typical applications are SCSI host bus and high speed network cards Inserting and Removing a PC Card NOTE Some PC cards require additional system resources Before using such PC card you may have to free other system resources for the PC card Although some PC cards can be inserted and removed without turning off the computer you can...

Страница 82: ...low the on screen instructions to complete the process To remove a PC card 1 Double click on the Safely Remove Hardware icon found on the Windows Vista taskbar icon found on the Windows XP taskbar and the Safely Remove Hardware window appears on screen 2 Select highlight the PC card from the list to disable the card 3 Push the eject button and the card will slide out slightly 4 Pull the card out o...

Страница 83: ...Card supports the PCI Express and USB 2 0 serial data interfaces supporting speeds of up to 2 5 Gbps and 480 Mbps respectively improving speed in data transfer while conserving power usage ExpressCard Type The ExpressCard slot can accommodate a 54 mm ExpressCard 54 or 34 mm ExpressCard 34 wide ExpressCard Typical ExpressCards support a very extensive range of applications including memory wired an...

Страница 84: ...is seated the computer will detect it and try to install the appropriate driver Follow the on screen instructions to complete the process To remove an ExpressCard 1 Double click on the Safely Remove Hardware icon found on the Windows Vista taskbar icon found on the Windows XP taskbar and the Safely Remove Hardware window appears on screen 2 Select highlight the ExpressCard from the list to disable...

Страница 85: ...with I O input output functions such as a wireless network card or Bluetooth wireless card Your computer has a Card Reader The Card Reader is a small drive for reading from and writing to removable storage cards or called memory cards The Card Reader supports the MultiMediaCard MMC Secure Digital SD Memory Stick MS and Memory Stick PRO MS PRO cards Shown next are the appearance and size of each ca...

Страница 86: ... and its label facing up Slide the card into the slot until it reaches the end 3 Windows will detect the card and assign it a drive name typically E To remove a storage card 1 Double click My Computer 2 Right click the drive with the card and select Eject 3 Pull the card out of the slot ...

Страница 87: ...peripherals to be connected including a headphone or microphone etc The office or vehicle docking connects to the expansion bus connector at the bottom of your computer 1 Slide open the expansion bus connector cover 2 Connect your office or vehicle docking to the expansion bus connector For more detailed information refer to the reference guide of the office or vehicle docking CAUTION Hot warm doc...

Страница 88: ... Components Upgrade You can upgrade your computer by changing the CPU and hard disk or adding memory However to avoid damage during the installation procedure please ask your dealer for help Do not install an internal component by yourself ...

Страница 89: ...uter BIOS is a layer of software called firmware that translates instructions from other layers of software into instructions that the computer hardware can understand The BIOS settings are needed by your computer to identify the types of installed devices and establish special features This chapter tells you how to use the BIOS Setup program CHAPTER ...

Страница 90: ...er are for your reference only The actual items or settings on your computer may differ The BIOS Setup Utility program may have been updated after the publication of this manual The settings you select in your operating system might override similar settings in BIOS Setup Utility To run BIOS Setup Utility press the Enter key or click the left touchpad button when the prompt appears on the screen d...

Страница 91: ...aining the titles of the available menus Each menu title brings a specific menu The left column of the menu displays the menu items The right column of the menu provides more detailed information when a menu item is highlighted The bottom of the menu provides keyboard instructions for moving around and making selections ...

Страница 92: ...formation can be found at the bottom of the screen A brief description of keyboard usage is listed next Key Function Selects a menu title Selects an item or option Changes the value Enter 1 Brings up the sub menu when available 2 Opens or closes the option window when an item is selected Esc 1 Exits BIOS Setup Utility 2 Closes the option window if one is open F1 Provides help information F9 Loads ...

Страница 93: ...Using BIOS Setup 5 5 Information Menu The Information menu contains the basic configuration information of the system change ...

Страница 94: ...tem Time sets the system time System Date sets the system date LCD Panel Expansion when set at Enable image will be displayed on entire area of the LCD panel When set at Disable image will be displayed based on its original resolution size Legacy USB Support enables or disables the system s support for Legacy USB device in DOS mode ...

Страница 95: ...when using battery power NIC Auto Power Control allows you to enable the NIC s network interface controller automatic power control when using battery power SATA HDD Mode when set at Compatible and connecting a SATA serial ATA hard drive is set as Primary on SATA controller in Legacy mode When connecting a PATA parallel ATA hard drive is set as Secondary on SATA controller in Legacy mode When set ...

Страница 96: ...r Interface Native command queuing and Link Power Management Requires Windows XP Service Pack 1 IAA driver or newer operating system This item will not appear if the above item SATA HDD Mode is set at Compatible Serial Port COM1 when enabled the serial port COM1 is configured at 3F8h IRQ4 ...

Страница 97: ...providing a protected space for key operations and other security critical tasks Using both hardware and software TPM protects encryption and signature keys at their most vulnerable stages operations when the keys are being used unencrypted in plain text form TPM is specifically designed to shield unencrypted keys and platform authentication information from software based attacks NOTE To use the ...

Страница 98: ...he following screen appears TPM Support enables or disables TPM support see chapter 6 for details Current TPM State shows the current TPM state Change TPM State allows you to select between No Change Clear Deactivate Disable and Enable Activate ...

Страница 99: ... allowing you to set the sequence that the BIOS uses to look for a boot device from which to load the operating system A brief description of keyboard usage is listed next Key Function Selects highlight a boot device Changes the boot sequence 1 Loads the default boot sequence X Moves the highlighted boot device from the Boot priority order list to the Excluded from boot order list and vice versa ...

Страница 100: ...s can take effect Exit Saving Changes saves the changes you have made and exits BIOS Setup Utility Exit Discarding Changes exits BIOS Setup Utility without saving the changes you have made Load Setup Defaults loads the factory default values for all the items Discard Changes restores the previous values for all the items Saves Changes saves the changes you have made ...

Страница 101: ...fically designed to enhance platform security above and beyond the capabilities of today s software by providing a protected space for key operations and other security critical tasks Also located on top of your keyboard are two P1 and P2 quick launch keys The quick launch key utility allows you to re define customize the P1 P2 quick launch keys according to your needs This chapter describes how t...

Страница 102: ... you select Enable Activate on the Change TPM State item under the Security menu of your BIOS Setup see chapter 5 for details You only need to activate these items once You can use the certificates to Send and receive secure email from email clients like Microsoft Windows Mail Outlook Express Microsoft Outlook or Netscape Messenger Set up browser e g Netscape Navigator or Internet Explorer and web...

Страница 103: ...ey while P2 is assigned as Microsoft Outlook Express quick launch key The quick launch key utility allows you to re define the P1 P2 quick launch keys To start the utility right click the GeTAC utility icon and select Quick Buttons Definition on the Windows system tray The Quick Button Definition window appears as shown next Box Cancel Open ...

Страница 104: ...button click the Open icon to pop up the Select a File to Open dialog box as shown next and select the desired program Then click Open to complete the process The appropriate icon will then appear in the box To launch the program press the P1 P2 quick launch key or if the Quick Button Definition window is open click the box containing the icon ...

Страница 105: ...operation and reduce the risk of damage to your computer This chapter gives you guidelines covering these areas of maintenance How to protect the computer What to note when using and storing the computer How to clean the computer What to note when using the battery pack What to note when traveling with the computer CHAPTER ...

Страница 106: ... safeguard the integrity of your computer data as well as the computer itself you can protect the computer in several ways as described in this section Using the Windows Vista Security Center Windows Security Center protects your computer against intrusion ...

Страница 107: ...nt control For detailed information on Windows Security Center see Windows Vista Help Using the Cable Lock You can use a Kensington type cable lock to protect your computer against theft The cable lock is available in most computer stores To use the lock loop the lock cable around a stationary object such as a table Insert the lock to the Kensington lock hole and turn the key to secure the lock St...

Страница 108: ...ectrical appliances that can generate a strong magnetic field such as a TV refrigerator motor or a large audio speaker Avoid moving the computer abruptly from a cold to a warm place A temperature difference of more than 10 C 18 F may cause condensation inside the unit which may damage the storage media Do not place the computer on an unsteady surface General Guidelines Do not place heavy objects o...

Страница 109: ...ck The battery pack is a consumable product and the following conditions will shorten its life when frequently charging the battery pack when using charging or storing the battery in high temperature condition To avoid hastening the deterioration of the battery pack thereby prolonging its useful life minimize the number of times you charge it so as not to frequently increase its internal temperatu...

Страница 110: ... the battery pack s charge and discharge time charging time will be prolonged when the computer is turned on To shorten the charging time it is recommended that you place the computer in Sleep Standby or Hibernation mode a low temperature will prolong the charging time as well as hasten the discharge time Touchscreen Guidelines Use the finger or the included touchscreen pen on the display Using a ...

Страница 111: ...oid moving the computer while holding the display or twisting the display Avoid placing objects on top of the display as this may cause the glass to break thereby damaging the display Using the touchscreen during low temperature less than 5 o C may cause a slower response time this is normal A normal response time may be restored upon returning to room temperature When there is noticeable discrepa...

Страница 112: ... it with you Use the AC adapter as the power source and as a battery charger Hand carry the computer Do not check it in as luggage If you need to leave the computer in the car put it in the trunk of the car to avoid exposing the computer to excessive heat When going through airport security it is recommended that you send the computer and flash disks through the X ray machine the device you set yo...

Страница 113: ...ftware or both When you encounter any problem it might be a typical problem that can easily be solved This chapter tells you what actions to take when solving common computer problems It is divided into three sections Preliminary checklist Solving common problems Resetting the computer CHAPTER ...

Страница 114: ...e that the cable connections are correct and secure Make sure that the configuration information is properly set in the BIOS Setup program Make sure that all the device drivers are correctly installed Make notes of your observations Are there any messages on the screen Do any indicators light Do you hear any beeps Detailed descriptions are useful to the service personnel when you need to consult o...

Страница 115: ... 4 Display Problems P 8 5 ExpressCard Problems P 8 6 Hardware Device Problems P 8 6 Hard Disk Drive Problems P 8 7 Keyboard Mouse and Touchpad Problems P 8 7 LAN Problems P 8 8 WLAN Problems P 8 8 Modem Problems P 8 8 Optical Drive Problems P 8 10 PC Card Problems P 8 10 Power Management Problems P 8 10 Software Problems P 8 12 Sound Problems P 8 13 Startup Problems P 8 14 Other Problems P 8 14 ...

Страница 116: ...3 for instructions The battery operating time indicated by the battery meter does not match the actual operating time The actual operating time can be different from the estimated time depending on how you are using the computer If the actual operating time is much less than the estimated time initialize the battery See Initializing the Battery Pack in Chapter 3 for instructions Bluetooth Wireless...

Страница 117: ...ows Vista via settings in Display Properties of Windows XP The characters on the screen are dim Adjust the brightness and or contrast Bad dots appear on the display at all times A small number of missing discolored or bright dots on the screen are an intrinsic characteristic of TFT LCD technology It is not regarded as a LCD defect Resolution cannot be adjusted to desired setting Make sure that the...

Страница 118: ...stops communicating properly The application may have been reset when the computer is turned off or in Sleep Standby mode Exit and restart the application Hardware Device Problems The computer does not recognize a newly installed device The device may not be correctly configured in the BIOS Setup program Run the BIOS Setup program to identify the new type Make sure if any device driver needs to be...

Страница 119: ...agmenter to defragment the files Keyboard Mouse and Touchpad Problems The keyboard does not respond Try connecting an external keyboard If it works contact an authorized dealer as the internal keyboard cable might be loose The numeric keypad is disabled Make sure that the Num Lock is switched on Check if the Num Lock Indicator glows or not The external keyboard does not work Make sure that the key...

Страница 120: ...at the WLAN feature is turned on Transmission quality is poor Your computer may be in an out of range situation Move your computer closer to the Access Point or another WLAN device it is associated with Check if there is high interference around the environment and solve the problem as described next Radio interference exists Move your computer away from the device causing the radio interference s...

Страница 121: ...the BSSID to another radio channel Your computer may be in an out of range situation Move your computer closer to the Access Point it is associated with Make sure that your computer is configured with the same security option encryption to the Access Point Use the Web Manager Telnet of the Access Point to check whether it is connected to the network Reconfigure and reset the Access Point I cannot ...

Страница 122: ...ake sure that the disc is not dirty Clean the disc with a disc cleaning kit available in most computer stores Make sure that the optical drive driver is installed correctly Make sure that the computer supports the disc or the files contained You cannot eject a disc The disc is not properly seated in the drive Manually release the disc following the method described next 1 Turn off the computer 2 I...

Страница 123: ...rd does not work Make sure that the PC card is correctly seated If the card requires an IRQ Interrupt ReQuest make sure that there is one available The PC card stops communicating properly The application may have been reset when the computer is turned off or in Sleep Standby mode Exit and restart the application ...

Страница 124: ...oes not resume from Sleep Standby or Hibernation mode The computer automatically enters Sleep Standby or Hibernation mode when the battery pack is empty Do any one of the following Connect the AC adapter to the computer Replace the empty battery pack with a fully charged one The computer does not enter Hibernation mode with the Fn F12 hot keys Make sure that the Hibernation function is specified f...

Страница 125: ...sing an external speaker make sure that the speaker is properly connected Distorted sound is produced Make sure that the volume control is not set too high or too low In most cases a high setting can cause the audio electronics to distort the sound The sound system does not record Adjust the playback or recording sound levels The external microphone or audio device does not work Make sure that the...

Страница 126: ...trical outlet works properly If you are using the battery power make sure that the battery is not discharged Other Problems The date time is incorrect Correct the date and time via the operating system or BIOS Setup program After you have performed everything as described above and still have the incorrect date and time every time you turn on the computer the RTC Real Time Clock battery is at the ...

Страница 127: ...rive in use indicator if it flashes irregularly the program may be accessing data and preventing you from using the keyboard If you are sure the operation has stopped and you cannot use the restart function of the operating system reset the computer Reset the computer by any one of these methods Press Ctrl Alt Del on your built in keyboard If the above action does not work turn off the computer Wa...

Страница 128: ... dual LVDS sunlight readable option touchscreen option Video controller UMA Discrete VRAM GDDR II 64 128 256 MB Video port VGA Audio Features Azalia interface 2 channel analog output Speaker 1 5 watt 8 ohm 2 Ports Two audio ports for Line out Mic in Keyboard Standard keys with numeric pad keys 12 function keys special Fn Function key and Windows keys water proof membrane Pointing device Glide touc...

Страница 129: ...de switch Bluetooth wireless technology option Specification 2 0 module on off slide switch Camera option Integrated 1 3 M pixel fixed type GPS option GPS module WWAN option CDMA 2000 EVDO GPRS on off slide switch Security Kensington lock TPM 1 2 Smart Card Reader integrated Power AC adapter Universal AC adapter 90 W input 100 240 V output 19 V Battery Li ion smart battery 6 cell 9 cell option 470...

Страница 130: ...ements and safety notices on your computer NOTE Marking labels located on the exterior of your computer indicate the regulations that your model complies with Please check the marking labels and refer to the corresponding statements in this appendix Some notices apply to specific models only APPENDIX ...

Страница 131: ... is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the ...

Страница 132: ...age radioélectrique édictépar le ministère des Communications du Canada Safety Notices About the Battery Caution Texts Concerning Lithium Batteries DANISH ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med batteri af samme fabrikat og type Levér det brugte batteri tilbage til leverandøren NORWEGIAN ADVARSEL Eksplosjonsfare ved feilaktig skifte av batteri Be...

Страница 133: ...able At the end of its useful life under various state and local laws it may be illegal to dispose of this battery into the municipal waste stream Check with your local solid waste officials for details in your area for recycling options or proper disposal About the AC Adapter Use only the AC adapter supplied with your computer Use of another type of AC adapter will result in malfunction and or da...

Страница 134: ...ce Use caution when installing or modifying telephone lines Avoid using the telephone function other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Do not use the telephone function to report a gas leak in the vicinity of the leak Do not use this product near water for example near a bathtub wash bowl kitchen sink or laundry tub in a wet...

Страница 135: ...ule meets the Human Exposure limits found in OET Bulletin 65 2001 and ANSI IEEE C95 1 1992 Proper operation of this radio according to the instructions found in this manual will result in exposure substantially below the FCC s recommended limits The following safety precautions should be observed Do not touch or move antenna while the unit is transmitting or receiving Do not hold any component con...

Страница 136: ...o not operate a portable transmitter such as a wireless network device near unshielded blasting caps or in an explosive environment unless the device has been modified to be qualified for such use Antenna Warning WARNING To comply with the FCC and ANSI C95 1 RF exposure limits it is recommended that the antenna for this device be installed so as to provide a separation distance of at least 20 cm 8...

Страница 137: ...manual and operated in a commercial environment However there is no guarantee that interference will not occur in a particular commercial installation or if operated in a residential area If harmful interference with radio or television reception occurs when the device is turned on the user must correct the situation at the user s own expense The user is encouraged to try one or more of the follow...

Страница 138: ...rnir un écran de blindage maximal Si le matériel ou son antenne d émission est installé à l extérieur il doit faire l objet d une licence European Union CE Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 1999 5 EC Danish Dette produkt er i overensstemmelse med det europæ iske direktiv 1999 5 EC Dutch Dit product is in na...

Страница 139: ...tion within 5 15 5 25 GHz frequency range it is restricted to indoor usage environments and the antenna of this device must be integral CAUTION Due to the fact that the frequencies used by 802 11a b g wireless LAN devices may not yet be harmonized in all countries 802 11a b g products are designed for use only in specific countries or regions and is not allowed to be operated in countries or regio...

Страница 140: ...epartments in Which the Wireless LAN Module Can Be Used Indoors Only The wireless LAN module can currently be used indoors only in the following 38 departments of mainland France Please turn off your wireless LAN radio when operating the device in areas places other than the 38 departments listed 01 Ain Orientales 36 Indre 66 Pyrénées 02 Aisne 37 Indre et Loire 67 Bas Rhin 03 Allier 41 Loir et Che...

Страница 141: ...se approval Turning Off the Wireless LAN Radio NOTE Turning the wireless LAN radio off is not the same as disabling the wireless LAN card It is not necessary to disable the card to meet the regulatory requirements While operating the computer in those French departments that do not allow use of the wireless LAN equipment the user of the equipment must turn off the wireless LAN radio in order to co...

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