German pool CRH9, Руководство по эксплуатации

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7
CRH 9
5. Customer service
Repairs may only be carried out by authorized professionals!
We can either give you the name and address of an authorised customer service company or repair the
heater ourselves. In the latter case, please send in the heater (at your cost and risk) with details of the
problem and a copy of the sales invoice.
If you experience a malfunction, please try to rectify the fault your self first with the help of this table. If a
fault in your appliance cannot be rectified with the aid of this table, please contact German Pool who will
either assist you directly or put you in touch with a customer service contract partner in your area.
Always specify the appliance model and serial number, please!
Problem Possible Cause Solution
LED remains off, water remains cold Circuit breaker tripped Have the fault rectified and reset
The pilot lamp „Power“ lights,
water remains cold
Heating element or electronics faulty
Reset fuse, water remains cold contact
customer service
Safety thermal cut-out tripped
Reset. In case of repeated trips contact
customer service
The pilot lamp „Pressure“ lights,
water remains cold
Flow rate too low
Increase flow pressure
Clean tap fitting or shower head
Water flows lower as expected
Depends on the heater Check technical specifications
Outlet fitting dirty or calcified Clean tap fitting or shower head
Filter dirty or calcified Clean or renew the filter
Tap not suitable Use suitable shower head or aerator
The hot water is not hot enough
Electronic board Reset fuse
Flow rate is too high (winter?) Reduce the water flow slightly
Heating element defect Contact customer service
Temperature and pressure vary Cold water is being added
Only hot water can be delivered to within
one degree
If you cannot rectify the fault with the aid of this table, please contact your distributer or German Pool
Customer Service – China Headquarters.