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V1.0
10.0 RETURN OF GOODS
10.1 Returns procedure
If goods are to be returned for any reason the customer should contact
Geosense
®
for a
Returns Authorisation Number,
request a
Returned Equipment Report Form
GQF034
prior to shipment.
Complete the
Returned Equipment Report Form GQF034
, including as much detail as
possible, and enclose it with the returned goods.
Forms can be downloaded from our web site under the support section/returns
A copy of both forms should be faxed / e-mailed to the
Geosense
®
offices, in advance of
shipping the goods.
10.1.1 Chargeable Service or Repairs
Inspection & estimate
It is the policy of
Geosense
®
that an estimate is provided to the customer prior to any
repair being carried out. A set charge for inspecting the equipment and providing an
estimate is also chargeable.
10.1.2 Warranty Claim
(See Limited Warranty Conditions)
This covers defects which arise as a result of a failure in design or manufacturing. It is a
condition of the warranty that the
Geosense
®
Wi-SOS 100
must be installed and used in
accordance with the manufacturer’s instructions and has not been subject to misuse.
In order to make a warranty claim, contact Geosense and request a
Returned Equip-
ment Report Form QF034.
Tick the warranty claim box and return the form with the
goods as above. You will then be contacted and informed whether your warranty claim is
valid.
10.2 Packaging and Carriage
All used goods shipped to the factory
must
be sealed inside a clean plastic bag and
packed in a suitable carton. If the original packaging is not available, Geosense should
be contacted for advice.
Geosense
®
will not be responsible for damage resulting from
inadequate returns packaging or contamination under any circumstances.
10.3 Transport & Storage
All goods should be adequately packaged to prevent damage in transit or intermediate
storage.
