24
V1.1 May 2021
11.0
RETURN OF GOODS
11.1 Returns procedure
If goods are to be returned for either service/repair or warranty, the customer should contact
Geosense
®
for a
Returns Authorisation Number,
request a
Returned Equipment Report
Form QF034
and, prior to shipment. Numbers must be clearly marked on the outside of the
shipment.
Complete the
Returned Equipment Report Form QF034
, including as much detail as
possible, and enclose it with the returned goods and a copy of the form should be faxed or
emailed in advance to the factory.
11.2 Chargeable Service or Repairs ( Inspection & Estimate )
It is the policy of
Geosense
®
that an estimate is provided to the customer prior to any repair
being carried out. A set charge for inspecting the equipment and providing an estimate is
also chargeable.
11.3 Warranty Claim ( See Limited Warranty Conditions )
This covers defects which arise as a result of a failure in design or manufacturing. It is a
condition of the warranty that the
Geosense
TM
NexusGEO
must be installed and used in
accordance with the manufacturer
’
s instructions and has not been subject to misuse.
In order to make a warranty claim, contact
Geosense
®
and request a
Returned Equipment
Report Form QF034.
Tick the warranty claim box and return the form with the goods as
above. You will then be contacted and informed whether your warranty claim is valid.
11.4 Packaging and Carriage
All used goods shipped to the factory
must
be sealed inside a clean plastic bag and packed
in a suitable carton. If the original packaging is not available,
Geosense
®
should be
contacted for advice.
Geosense
®
will not be responsible for damage resulting from
inadequate returns packaging or contamination under any circumstances.
11.5 Transport & Storage
All goods should be adequately packaged to prevent damage in transit or intermediate
storage.
