Trio II Touchscreen
.
User manual
troubleshooting
26
27
App & Account registration
Your energy provider may provide
you with a smart phone app or
other online service to view your
energy usage remotely.
During the registration of the
energy app, you will be required to
enter a
Secure code
.
Select
Online setup
from the
Settings
menu and the screen will
display a new secure code.
A secure code is received from
the cloud service each time you
access this screen and shown in the
bottom right.
Read the instructions on the screen
and within your energy app to
complete the process.
troubleshooting
FAQs
My monitor is not showing
any readings
This could be because your
display is out of range and not
communicating with the
smart meter.
You can check the signal
strength by pressing the
t
button
once whilst on the home screen
then selecting
System status
from
the menu.
If the display cannot communicate
with the smart meter, it will show
Connecting to smart meter ...
when
the monitor is turned on.
If the display shows
Lost network
or
Not commissioned
, then contact
your energy provider.
Why has my monitor's screen
turned off?
Your monitor may be off for a
number of reasons:
Under
Settings
>
Display
, if you
have selected the
Backlight
to be
off or the
Backlight timer
setting to
be on, then the screen will switch
off when you are not using it (or
it is scheduled to be off). Press
any button and the screen should
come back on.
See 'Display' on page 22 for more
information on the
Display
settings.
If the monitor is being powered by
batteries, then it may be that they
have run flat. Either connect your
monitor using the supplied power
adapter or replace the batteries.
The monitor will run for
approximately 4 hours whilst on
batteries allowing you to carry it
around the home to learn how
different appliances work. It is not
intended for prolonged use.