31
7. Pressure lost
or iron in
conditioned
water
A. Iron in the water supply pipes.
B. Iron mass in the softener.
C. Fouled resin bed.
D. Too much iron in the raw water.
A. Clean the water supply pipe.
B. Clean valve and add resin cleaning chemical, increase
frequency of regeneration.
C. Check backwash, brine draw and brine refill. Increase
frequency of regeneration and backwash time.
D. Install Iron removal equipment before softening.
8. Loss of
mineral through
drain line
A. Air in water system.
B. Bottom strainer broken.
C. Improperly sized drain line control (DLFC).
A. Assure that well system has proper air eliminator control.
B. Replace bottom strainer.
C. Check for proper drain rate.
9. Control
cycles
continuously
A. Signal to the locating PCB is interrupted.
B. Controller is faulty.
C. Foreign material in the drive gear.
D. Time of regeneration steps were set to
zero.
A. Check the connection between the main PCB to the
locating PCB.
B. Replace controller.
C. Remove blockage in drive gear.
D. Check program setting and reset.
10. Drain flows
continuously
A. Internal valve leak.
B. Interrupted power supply during
backwash.
A. Check and repair valve body or replace it.
B. Adjust valve to service position or turn off bypass valve
and restart when power is restored.
11. Interrupted
or irregular
brine
A. Water pressure too low or not stable.
B. Injector is plugged or faulty.
C. Air in resin tank.
A. Increase water pressure.
B. Clean or replace injector.
C. Check and find the reason.
12. Water flows
from drain or
brine line after
regeneration
A. Foreign material in the valve body.
B. Hard water mixed in valve body.
C. Water pressure is too high.
A. Clean foreign material in valve body.
B. Change valve core or sealing ring.
C. Reduce water pressure or use pressure release function.
13. High
concentration
of brine
A. Foreign material in injector.
B. Brine valve cannot be shut-off.
C. Rapid rinse time is too short.
A. Clean and repair injector.
B. Replace brine valve or clean it.
C. Extend rapid rinse time.
14. Decreased
Capacity
A. Regeneration is not occurring.
B. Fouled resin bed.
C. Safety float is not at the proper height or
brine time is low.
D. Softener setting not proper.
E. Raw water quality has altered.
F. Flow meter is slow or stationary.
A. Reset regeneration parameters.
B. Increase backwash flow rate and time, clean or change
resin.
C. Adjust brine draw time and float height.
D. Re-test the water and change the valve parameters.
E. Regenerate unit manually then reset regeneration cycle.
F. Disassemble and clean flow meter or replace.
15. Power
Outage Occurs
During
Regeneration
A. System locked in current phase/cycle.
A. Close the bypass until power resumes. If power outage
lasts over 72 hours, the time of day will need to be reset.
G
enesis
2 I
ron
P
ro
M
ax
W
ater
S
oftener
and
I
ron
F
iltration
S
ystem
M
anual
