User guide – Plotter Flexipen 120/165
Plan
22
The pen stops or goes in
the right side, and the
plotter makes a strange
noise even if the file
wasn’t totally plotted.
You have an Antivirus
installed on your
computer which makes
the plotter act improperly.
Uninstall the Antivirus
program.
During the plotting the
pen goes in the left side
of the plotter and it
makes a strange noise.
There are some invalid
data sets in the program
(ex: the marker width is
bigger than the paper
width).
Set the marker width
according to the paper
width.
Please carefully check the above malfunctions and solutions, if it still could not be
solved, please contact our The Service Department.
9.2 Soft troubleshooting:
Problem Cause The
possible
solution
You cannot start the
plotting program
Troubles during the
program installing
Reinstall the program
Please carefully check the above malfunctions and solutions, if it still could not be
solved, please contact our The Service Department.
9.3 Plotting quality troubleshooting:
Problem
Cause
The possible solution
The pen is moving but it
doesn’t mark the paper.
1. The refill is dry or
empty.
2. The pressing pressure
is too small.
1. Change the refill.
2. Increase the pressing
pressure pen.
The draw is interrupted.
1. The refill doesn’t work
properly (it writes
interrupted).
2. The white plastic band
is damaged.
1. Change the refill.
2.Change the plastic
band
Horizontally gap appears
between bands.
1. Uneven paper.
2. The paper is not well
arranged.
3. The plotter is inclined.
1. Replace the paper.
2. Rearrange the paper
following the instructions.
3. Check the plotter
flatness.
