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Gemini 4:4:4 User Manual
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www.Gemini444.com
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P a g e
Trouble Shooting & Support
Please read the User Manual before contacting support. We highly recommend that you follow
these steps:
(1)
UPDATE YOUR GEMINI
: Visit the Gemini 4:4:4 Firmware Updates page on the website and
confirm that you are running the latest version. Please refer to ‘Firmware Updates’ on page 22
for more about checking the system for current version and updating.
http://www.convergent-design.com/ProductUpdates/Gemini444.aspx
(2)
VISIT OUR FORUM
: We have a very active forum and you may find the answer you are looking
for, as well as support from the Convergent Design community.
http://www.dvinfo.net/forum/convergent-design-nanoflash/
(3)
REFER TO DOCUMENTATION
: Please read all of this User Manual, as well as our Gemini 4:4:4
FAQs which document basic usage and help answer common questions.
(4)
CONTACT US:
If you still haven’t found a solution to your support needs we are always happy
to help you 24/7!
Support E-Mail: cd su p p o rt (at ) c on v er ge n t -d es ig n . co m
Sales E-Mail: cd sal e s (at ) c on v erg en t -d e s ign . co m
Main Telephone: ++(720) 221-3861
Sales and After Hours Support Telephone: ++ (719) 930-1376, ++803-278-0941
Web Site:
http://www.convergent-design.com & www.Gemini444.com
We appreciate your questions, comments, feedback! We ARE listening! To reach out to us,
look for this link on our website, or visit
http://www.convergent-
design.com/ProductUpdates/WereListening.aspx