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Frequently Asked Questions
1. Can I share with family and friends?
Yes, you can share access to TAP and any other Geeni device. In the Geeni app,
press the “Profile” button and click on “Device Sharing” to give or revoke sharing
permissions. In order to share, the other user should already have downloaded
the Geeni app and registered an account.
2. Can I group multiple Geeni devices together?
Yes, you can group multiple same-type devices by room, location, or however
else you want. The same devices can be in multiple groups. For example, if you
create a group for “Bedroom” and another group for “Entire House,” your
Bedroom lights can be included in both groups. From your main device list, click
on one of the devices you want to group, press the “
” button on the top right
for advanced settings, and click “Create Group.” You’ll be able to name a new
group and choose which devices you’d like to group together.
3. How many devices can I control?
Geeni’s app can control an unlimited amount of devices in an unlimited amount
of locations. Your router may have a limit of how many devices can be connected
to one router.
4. My Geeni device has a funny name. How do I rename it?
From your main device list, click on one of the devices you want to rename, press
the “
” button on the top right for advanced settings, and click “Modify Device
Name” (or “Modify Group Name”). You’ll then be able to choose a more familiar
name. To rename a particular outlet, click the small pencil icon next to its name.
5. What should I do if the device appears offline or is unreachable?
Make sure your Wi-Fi router is online and in range, and check that you have the
latest Geeni functionality by clicking “Check for firmware update” in your device
settings. If power is connected but TAP is not responding, hold down the Restart
button to cycle the fuse and give TAP a jump start.
6. What’s the wireless range?
The range of your home Wi-Fi is heavily dependent on your home router and the
conditions of the room. Check with your router specifications for exact range data.
7. If my Wi-Fi/Internet goes down, will Geeni still work?
Geeni products need to be connected to Wi-Fi in order to use them remotely.
8. What do the green and blue lights mean?
The green light indicates power. If the green light is on, TAP is receiving power; if
it is off, TAP is not receiving power. The blue light indicates connection. If the blue
light is solid, TAP is connected; if the it is flashing quickly, TAP is ready to connect
using the Easy Mode (page 10); if it is flashing slowly, TAP is ready to connect using
the AP Mode (page 12).