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Frequently Asked Questions
1. Can I share with family and friends?
Yes, you can share your cameras with family and friends who will have
access to view the camera and control your bulbs, plugs, and other
Geeni devices. In the Geeni app, press the Profile button and click on the
“Device Sharing” button, and you will be able to give or revoke sharing
permissions. In order to share, the other user should already have
downloaded the Geeni app and registered a new account.
2. Recording and Micro SD Card Usage:
Without a Micro SD card (optional, sold separately), the smart Wi-Fi
camera can show live camera video, save screenshots or videos of the
camera stream to your phone for later, and record still snapshots of
motion alerts when notifications are turned on.
Installing a Micro SD card will further enable video recording and
playback from your phone. When the card is installed, the camera will
continuously record and play back video to your phone until the card
is full (up to 128GB supported). Video is encrypted and only viewable
through the Geeni app on your phone, so do not try removing the Micro
SD card to view video.
3. How Much Video Can The Camera Record?
Depending on video quality, the camera will use around 1gb of storage
per day, so a 32GB card can provide weeks of continuous video. As the
card fills up, the oldest footage will automatically be replaced by new
video, so you don’t have to ever worry about running out of storage space.
4. How Many Cameras Can I Control?
Geeni’s app can control an unlimited amount of devices in an unlimited
amount of locations. Your router may have a limit of how many devices can
be connected to one router.
5. My Geeni device has a funny name. How do I rename it?
From your main device list, click on one of the devices you want to rename,
press the “ ” button on the top right for advanced settings, and click
Modify Device Name. You’ll then be able to choose a more familiar name.
6. The device appears offline or unreachable, what should I do?
Make sure your Wi-Fi router is online and in range.
Make sure you have the latest Geeni functionality by clicking “Check for
firmware update” in your device settings.
7. What’s the Wireless Range?
The range of your home Wi-Fi is heavily dependent on your home router
and the conditions of the room. Check with your router specifications for
exact range data.
8. If my Wi-Fi/Internet goes down, will Geeni still work?
Geeni products need to be connected to Wi-Fi in order to use them remotely.