21
Problem
Possible Causes
What To Do
Relief valve producing
Pressure buildup caused
•
This is an unacceptable condition and must be corrected.
popping sound
by thermal expansion
Contact the water supplier or plumbing contractor on how
or draining
to a closed system.
to correct this. do not plug the relief valve outlet.
The heater is beeping
The water heater has not
•
Fill the tank completely with water. Press
ENTER
to stop
and the screen says
been filled with water before
the alarm and then press
POWER
when the tank has been
“Attention! Tank not
powering up. Powering up the
filled.
filled!”
heater without water will
damage the electric heaters.
The water heater warranty
does not cover damage or
failure resulting from operation
with an empty or partially
empty tank.
The filter light is on.
The filter requires cleaning.
•
Follow the instructions on how to remove and clean the
A clean filter is necessary for
filter on page 13.
effective operation.
The heater is beeping
There is an issue with the
•
The unit will automatically switch to another available
and the screen says
heat pump system.
mode to ensure you continue to have hot water. Contact
“Heat Pump Failure”
service immediately and give them the codes listed on the
display screen.
The heater is beeping
There is an issue with the
•
The unit will automatically switch to another available
and the screen says
water heater system.
mode to ensure you continue to have hot water. Contact
“Water Heater Failure”
service immediately and give them the codes listed on the
display screen.
The heater is beeping
There is an issue with the
•
The heater will need to turn off. Contact service immediately.
and the screen says
water heater that requires
“System Failure”
immediate attention.
The water heater is
Unit is not receiving 240VAC
•
Turn off power to water heater (generally at the breaker
beeping and the screen
as intended
panel). Then read “Electrical Connections” section of
says, “Wiring to unit
Installation Instructions, see page 17. Then, contact the
incorrect. Must be 240V
installer to verify electrical input to the water heater.
not 120V” or “Heat Pump
Fault”
Hot Water has a rotten
Certain water supplies with
•
The odor can be reduced or eliminated in most water
egg or sulfur smell
high sulfate content will react
heaters by replacing the anode rod with less-active
with the anode rod that is
material rod. In some cases, an added step of
present in all water heaters
chlorinating the water heater and all hot water lines may
for corrosion protection of
be necessary, contact your local water professional or
the tank.
plumber for options and instructions. Call GE at
1.888.4GE.HEWH (1.888.443.4394) to learn how to purchase
this replacement anode rod. A qualified servicer or
plumber should do this replacement. use of a non-GE
approved anode rod, or operating the water heater
without a GE approved anode rod will VOId the warranty.
Unit is not making
If unit is using resistance
•
Check mode of unit.
normal sounds
elements, it will not make
fan or compressor sounds.
Before you call for service…
GEAppliances.com
For Service, please call 1.888.4GE.HEWH (1.888.443.4394)
