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change without notice. All values are design or typical values when measured under laboratory
conditions. Current, powered by GE is a business of the General Electric Company.
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SIGN
244
(Rev 08/22/18) GE2021-0922
This product is intended to be used as a lamp control gear that is installed after the mains control switch.
Conforms to the following standards:
Troubleshooting
Symptom
Solution
All LEDs are OFF
•
The GEPS24-100UGLX features a new built in output overload shutdown feature that automatically
resets when the AC supply is removed and reapplied. So if all letters are off, first verify whether or
not the output can be reset by first switching off then switching back on the AC supply. If the letters
do not re-light, then proceed to the following solutions.
•
Check AC input connection and/or check circuit breaker.
•
Check wire connection(s) at the Tetra® LED System and power supply for improper termination(s) or
short circuits. Properly terminate or replace the wire connection(s).
•
Check that connections are the red striped wire (+) of the LED strip to the red wire (+) of the power
supply and the white wire (-) of the LED strip to the black or blue wire (-) of the power supply.
•
Ensure the overall length of the Tetra® LED System does not exceed the maximum load. If so,
remove the excess load and cycle the AC supply to reset the drivers built in overload protection.
Some LEDs appear dim
•
Ensure the length of supply wire is equal to or below the recommended remote mounting distance.
Some of the LEDs are
not illuminated
•
Check wire connection(s) at the Tetra® LED System and power supply for improper termination(s) or
short circuits. Properly terminate or replace the wire connection(s).
•
Check that connections are the red striped wire (+) of the LED strip to the red wire (+) of the power
supply and the white wire (-) of the LED strip to the black or blue wire (-) of the power supply.
Chart continued
Remote Mounting Distance
Supports
Tetra Products SKUs
Rated Power
Maximum Load
per Power Supply
18 AWG/
0.82 mm
2
16 AWG/
1.31 mm
2
14 AWG/
2.08 mm
2
12 AWG/
3.31 mm
2
Tetra Stick
GETSPHDS01871A1 / GETSPHDS01871B1
4.8 W/Stick
16 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
GETSPHDS02471A1 / GETSPHDS02471B1
GETSPHDS03071A1 / GETSPHDS03071B1
7.2 W/Stick
11 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
GETSPHDS03671A1 / GETSPHDS03671B1
9.6 W/Stick
8 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
GETSPHDS04271A1 / GETSPHDS04271B1
12.0 W/Stick
7 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
GETSPHDS04871A1 / GETSPHDS04871B1
14.4 W/Stick
5 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
GETSPHDS06071A1 / GETSPHDS06071B1
16.8 W/Stick
5 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
GETSPHDS06471A1 / GETSPHDS06471B1
19.2 W/Stick
4 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
GETSPHDS07271A1 / GETSPHDS07271B1
21.6 W/Stick
3 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
GETSPHDS08471A1 / GETSPHDS08471B1
24.0 W/Stick
3 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
GETSPHDS09671A1 / GETSPHDS09671B1
28.8 W/Stick
2 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
GETSPHDS10871A1 / GETSPHDS10871B1
31.2 W/Stick
2 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
GETSPHDS11771A1 / GETSPHDS11771B1
33.6 W/Stick
2 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
GETSPHDS12071A1 / GETSPHDS12071B1
36.0 W/Stick
2 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
