49-3000187 Rev. 2
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Troubleshooting Tips...
Before you call for service
TROUBLESHOOTING TIPS
Problem
Possible Causes
What To Do
Speed changes before
during and after spin
Washer adjusts speeds
over several minutes
This is normal. The washer will automatically adjust speeds before, during and
after the spin cycle to most effectively distribute and spin the wash load.
Washer pauses during
wash cycle
The Soak Option was
chosen
This is normal. The washer alternates between agitate and soak during these
cycles to get your clothes cleaner with less wear.
This is normal
Many cycles incorporate as series of soaks within the agitation period to get
your clothes clean with less wear.
Residual powder in
dispenser or clogging
of dispensers
Wash water too cold or
low home water pressure
Select a warmer wash temperature if possible to improve dissolving of
detergent or use liquid detergent. Make sure siphon caps are free of debris
and fully pressed into position. Remove and clean tray if clogging occurs.
Laundry additives
dispensing too soon
Overfilling of dispensers
Do not overfill or add water to dispenser. Select
Deep Rinse
option when
using fabric softener.
Washer pauses during
spin cycle
This is normal
The washer may pause during the spin cycle to remove soapy water more
efficiently.
Washer won’t operate
Washer is unplugged
Make sure cord is plugged securely into a working outlet.
Water supply is turned
off
Turn both hot and cold faucets fully on.
Lid is open—safety
feature prevents
agitation and spinning
when lid is up
Close lid and press
Start
.
Circuit breaker/fuse is
tripped/blown
Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer
should have a separate outlet.
Electronics need to be
reset
Unplug washer, wait 2 minutes, plug back in and press
Start
.
Start was not pressed
Press
Start
.
Detergent packet
not dissolving
in Laundry Pack
Dispenser chamber
Wash water too cold or
detergent packet type/
quantity
We recommend the use of High Efficiency
laundry packs such as
Tide PODS™ or Gain Flings™.
When using delicates cycle, place detergent pack in the bottom of the
basket as this will help break down the pack with the gentler agitation.
Select a warmer wash temperature. if possible, to improve dissolving of
detergent packets.
Use the secondary chamber by removing the Laundry Pack Cup (on
GTW720 and GTW725 models only).
Do not exceed manufacturer’s recommended dosing quantity.
Unexplained time and/
or
settings changes
Changing options (on
some models)
This is normal. Several options will change other options to maximize washer
performance.
Basket seems loose
Basket moves or rotates
freely
Washer basket does not have a traditional brake. Washer basket will move
freely. This is normal.
Colored spots on
garments
Incorrect use of fabric
softener
Check fabric softener package for instructions and follow directions for using
dispenser.
Make sure you have selected the
Deep Rinse
option.
Pretreat stain and rewash using
Speed Wash
cycle before drying.
Dye transfer
Sort whites or lightly colored items from dark colors.
Grayed or yellowed
clothes
Detergent amount
Be sure to follow detergent manufacturer’s directions.
Hard water
Use a water conditioner or install a water softener.
Water is not hot enough
Make sure water heater is delivering water at 120°F–140°F (48°C–60°C).
Washer is overloaded
Loosely load clothes no higher than the top row of holes in the washer basket.
For best results, load items around the outside of the basket.
Dye transfer
Sort clothes by color. If fabric label states wash separately, unstable dyes may
be indicated.
Lint or residue on
clothes
Clothes are air or line
dried
If you do not dry your clothes with a clothes dryer, your clothes may retain
more lint.
Incorrect sorting
Separate lint producers from lint collectors.
Washing too long
Wash small loads for a shorter time using Light
Soil
setting.
Detergent not dissolving
Rewash, next time: Try a liquid detergent; Use warmer water temperature.
Overloading
Loosely load clothes in the washer basket. For best results, load items around
the outside of the basket.
Incorrect use of fabric
softener
Check fabric softener package for instructions and follow directions for using
dispenser.
Make sure you have selected the
Deep Rinse
option.