Before you call for service…
40
Problem
Possible Causes
What To Do
Orange glow in the freezer
Defrost heater is on.
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Refrigerator has odor
Foods transmitting odor
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to refrigerator.
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replace every three months.
Interior needs cleaning.
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Care and cleaning.
Door not closing
Door gasket on hinge side
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properly
sticking or folding over.
A door bin is hitting a shelf
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inside the refrigerator.
Moisture forms on
Not unusual during periods
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outside of refrigerator
of high humidity.
Moisture collects inside
Too frequent or too long
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(in humid weather, air
door openings.
carries moisture into
Due to the higher humidity in the
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refrigerator when doors
refrigerator, you may on occasion
loads and environmental conditions change. Wipe dry
are opened)
experience fog or small amounts
with a paper towel if desired.
of moisture in the refrigerator
compartment.
Interior light does
No power at outlet.
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not work
Light bulb burned out.
6HH
Replacing the light bulbs.
For LED lights
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Water on kitchen floor
Cubes jammed in chute.
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or on bottom of freezer
Hot air from bottom
Normal air flow cooling motor.
of refrigerator
In the refrigeration process, it is
normal that heat be expelled in
the area under the refrigerator.
Some floor coverings are sensitive
and will discolor at these normal
and safe temperatures.
Refrigerator never
Adaptive defrost keeps
This is normal. The refrigerator will cycle off after the door
shuts off but the
compressor running during
remains closed for 2 hours.
temperatures are OK
door
openings.
Refrigerator beeping
Door
open.
Close door.
Food isn’t thawing/
Packaging.
Increase time or re-package in plastic.
chilling
Wrong weight selected.
Select a larger weight.
Item with high fat content.
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Not using Chill/Thaw tray.
Place items on tray and allow space in between items for
better
airflow.
Actual temperature not
Unit just plugged in.
Allow 24 hours for system to stabilize.
equal to Set temperature
Door open for too long.
Allow 24 hours for system to stabilize.
Warm food added to refrigerator.
Allow 24 hours for system to stabilize.
Defrost cycle is in process.
Allow 24 hours for system to stabilize.
SelectTemp or Beverage
Refrigerator compartment
This is normal. In order to minimize energy usage,
Center feature is not
temperature control is set
the
SelectTemp
and
Beverage Center
features are
working
at warmest setting.
disabled when the refrigerator temperature control
is set at the warmest setting.
Beverage Center feature
Press
Beverage Center
pad to restart.
turns off after six months
of continuous operation.
While QuickFreeze
™
is
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enabled, the actual
freezer temperature
may drop as low as
–3°F (–19°C)
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