26
49-80806
TROUBLESHOOTING
TIPS
Troubleshooting Tips ...
Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Possible Cause
What To Do
Surface units do not work
properly or flashing power
setting.
Improper cookware being used.
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pan that meets the minimum size for the element being
used. See the Pan size and shape section.
Pan is too small.
Pan size is below the minimum size for the element.
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element.
Pan not positioned correctly.
Center the pan in the cooking zone.
Pan is not in full contact with glass surface.
Pan must be flat.
In some areas, the power (voltage) may be low.
Cover pan with a lid until desired heat is obtained.
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Cooktop controls improperly set.
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should be illuminated at least partway around the
grey arc for that element. Press
On
then
+
or
-
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controls are clean and dry.
Surface unit setting
changed or turned off
unexpectedly.
High cooktop temperature.
Allow the internal fan to cool the cooktop. Check if pan
boiled dry.
Scratches (may appear
as cracks) on cooktop
glass surface
Incorrect cleaning methods being used.
Scratches are not removable. Tiny scratches will
become less visible in time as a result of cleaning.
Cookware with rough bottoms being used or
coarse particles (salt or sand) were between
the cookware and the surface of the cooktop.
Cookware has been slid across the cooktop
surface.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are
clean before use, and use cookware with smooth
bottoms.
Areas of discoloration
on the cooktop
Food spillovers not cleaned before next use.
See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored
cooktop.
This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact with plastic
placed on the hot cooktop.
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damage section in the Cleaning the glass cooktop
section.
Pitting (or indentation)
of the cooktop
Hot sugar mixture spilled on the cooktop.
Call a qualified technician for replacement.
My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
Your new oven has a different cooking system
from your old oven and therefore may cook
differently than your old oven.
For the first few uses, follow your recipe times
and temperatures carefully. If you still think your
new oven is too hot or too cold, you can adjust the
temperature yourself to meet your specific cooking
preference.
NOTE:
This adjustment affects Bake,
and Convection Bake temperatures; it will not affect
Convection Roast, Broil or Clean.
Food does not bake
properly
Oven controls improperly set.
See the Cooking Modes section.
Rack position is incorrect or rack is not level.
See the Cooking Modes section and Cooking Guide.
Incorrect cookware or cookware of improper size
being used.
See the Cookware section.
The probe is plugged into the outlet in the oven.
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Oven temperature needs adjustment.
See the Special Features section.
Ingredient substitution
Substituting ingredients can change the recipe
outcome.
