Chapter 5
Troubleshooting, maintenance, support
55
Contacting technical support
For assistance installing, operating, maintaining, and troubleshooting this product, refer to this document and
any other documentation provided. If you still have questions, you may contact technical support and sales
24 hours a day, 7 days a week.
For sales and technical support assistance, we provide customers with several options (see
Table 7
). Our
support phone number is available Monday through Friday (excluding holidays) between the hours of 6 a.m.
and 5 p.m. Pacific Time.
Note:
Be ready at the equipment before calling for technical support.
Online publication library
Another great resource for assistance with your GE Security products is our online publication library,
available to all of our customers on our website. To access our publication library, go to our website at the
following location:
http://www.gesecurity.com
In the
Tools
area at the top, click the
Publication Library
link then select
Video Surveillance
. After you
register and log on, you may search through our online library for the documentation you need.
1
Table 7.
Sales and support contact information
Sales
Technical support
Phone:
888-437-3287
888-437-3287
Fax
503-691-7566
541-752-9096 (available 24 hours a day)
1.
Many GE Security documents are provided as PDFs (portable document format). To read these documents, you will need
Adobe Acrobat Reader, which can be downloaded free from Adobe’s website at
www.adobe.com
.
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