13
GEAppliances.com
Problem
Possible Causes
What To Do
Cooktop makes sound
The cooktop is locked
Turn the control lock knob to
UNLOCK
.
when a control knob
(on some models).
is turned on
Scratches on cooktop
Cookware has been slid
See the
Cleaning the glass cooktop surface
section.
glass surface
across the cooktop surface,
leaving deposits.
Incorrect cleaning
Scratches are not removable. Tiny scratches will
methods being used.
become less visible in time as a result of cleaning.
Cookware with rough bottoms
To avoid scratches, use the recommended cleaning
being used or coarse particles
procedures. Make sure bottoms of cookware are clean
(salt or sand) were between
before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Areas of discoloration
Hot surface on a model
This is normal. The surface may appear discolored
on the glass cooktop
with a light-colored cooktop.
when it is hot. This is temporary and will disappear
surface
as the glass cools.
Food spillovers not cleaned
See the
Cleaning the glass cooktop surface
section.
before next use.
Plastic melted
Hot cooktop came into
See the
Glass surface
³
potential for permanent
to the glass cooktop
contact with plastic placed
damage
section in the
Cleaning the glass cooktop
surface
on the hot cooktop.
surface
section.
Pitting (or indentation)
Hot sugar mixture spilled
Call a qualified technician for replacement.
of the cooktop
on the cooktop.
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