49-80689 Rev. 11
23
TROUBLESHOOTING
TIPS
Troubleshooting Tips ...
Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Possible Cause
What To Do
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Improper cookware being used.
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the surface unit selected.
In some areas, the power (voltage) may be low.
Cover pan with a lid until desired heat is obtained.
Surface units do not work
properly
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Cooktop controls improperly set.
Check to see the correct control is set for the surface
unit you are using.
Surface unit stops
glowing when turned to a
lower setting
The unit is still on and hot.
This is normal.
Scratches (may appear as
cracks) on cooktop glass
surface
Incorrect cleaning methods being used.
Scratches are not removable. Tiny scratches will
become less visible in time as a result of cleaning.
Cookware with rough bottoms being used or coarse
particles (salt or sand) were between the cookware
and the surface of the cooktop. Cookware has been
slid across the cooktop surface.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are
clean before use, and use cookware with smooth
bottoms.
Areas of discoloration on
the cooktop
Food spillovers not cleaned before next use.
See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored
cooktop.
This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear as
the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact with plastic placed
on the hot cooktop.
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section in the Cleaning the glass cooktop section.
Pitting (or indentation) of
the cooktop
Hot sugar mixture spilled on the cooktop.
Call a qualified technician for replacement.
Frequent cycling off and
on of surface units
Improper cookware being used.
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My new oven doesn't
cook like my old one. Is
something wrong with the
temperature settings?
Your new oven has a different cooking system
from your old oven and therefore may cook
differently than your old oven.
For the first few uses, follow your recipe times
and temperatures carefully. If you still think your
new oven is too hot or too cold, you can adjust the
temperature yourself to meet your specific cooking
preference.
NOTE:
This adjustment affects Bake,
and Convection Bake temperatures; it will not affect
Convection Roast, Broil or Clean.
Food does not bake
properly
Oven controls improperly set.
See the Cooking Modes section.
Rack position is incorrect or rack is not level.
See the Cooking Modes section and Cooking Guide.
Incorrect cookware or cookware of improper size
being used.
See the Cookware section.
Oven temperature needs adjustment.
See the Special Features section.
Ingredient substitution
Substituting ingredients can change the recipe outcome.
Food does not broil
properly
Oven controls improperly set.
Make sure you select the appropriate broil mode.
Improper rack position being used.
See Cooking Guide for rack location suggestions.
Food being cooked in a hot pan.
Make sure cookware is cool.
Cookware not suited for broiling.
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Aluminum foil used on the broiling pan and
grid has not been fitted properly and slit as
recommended.
If using aluminum foil conform to pan slits.
In some areas the power (voltage) may be low.
Preheat the broil element for 10 minutes.
Oven temperature too hot
or too cold
Oven temperature needs adjustment.
See the Special Features section.
