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TROUBLESHOOTING TIPS
Troubleshooting tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Possible Cause
What To Do
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Improper cookware being used.
Use pans which are flat and match the diameter of the
surface unit selected.
In some areas, the power (voltage)
may be low.
Cover pan with a lid until desired heat is obtained.
Coil surface units do
not work properly
The surface units are not plugged in
solidly.
With the controls off, check to make sure the surface
unit is plugged completely into the receptacle.
The surface unit controls improperly
set.
Check to see the correct control is set for the surface
unit you are using.
The drip pans are not set securely in
the cooktop.
With the controls off, check to make sure the drip pan
is in the recess in the cooktop and that the opening in
the pan lines up with the receptacle.
A fuse in your home may be blown or
the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Surface units do not
work properly
A fuse in your home may be blown or
the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Cooktop controls improperly set.
Check to see the correct control is set for the surface
unit you are using.
Surface unit stops
glowing when turned to
a lower setting
The unit is still on and hot.
This is normal.
Scratches (may appear
as cracks) on cooktop
glass surface
Incorrect cleaning methods being
used.
Scratches are not removable. Tiny scratches will
become less visible in time as a result of cleaning.
Cookware with rough bottoms being
used or coarse particles (salt or sand)
were between the cookware and the
surface of the cooktop. Cookware has
been slid across the cooktop surface.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are
clean before use, and use cookware with smooth
bottoms.
Areas of discoloration
on the cooktop
Food spillovers not cleaned before
next use.
See the Cleaning the glass cooktop section.
Hot surface on a model with a light-
colored cooktop.
This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear as
the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact with
plastic placed on the hot cooktop.
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section in the Cleaning the glass cooktop section.
Pitting (or indentation)
of the cooktop
Hot sugar mixture spilled on the
cooktop.
Call a qualified technician for replacement.
Frequent cycling off and
on of surface units
Improper cookware being used.
Use only flat cookware to minimize cycling.
My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
Your new oven has a different
cooking system from your old oven
and therefore may cook differently
than your old oven.
For the first few uses, follow your recipe times
and temperatures carefully. If you still think your
new oven is too hot or too cold, you can adjust the
temperature yourself to meet your specific cooking
preference.
NOTE:
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Food does not bake
properly
Oven controls improperly set.
See the Cooking Modes section.
Rack position is incorrect or rack is
not level.
See the Cooking Modes section and Cooking Guide.
Incorrect cookware or cookware of
improper size being used.
See the Cookware section.
Oven temperature needs adjustment.
See the Special Features section.
Ingredient substitution
Substituting ingredients can change the recipe outcome.
