15
Before you call for service…
Problem
Possible Causes
What To Do
Water contains tiny
New filter canisters contain
•
Turn on the filtered water faucet and allow these initial carbon
black particles
activated carbon.
particles to purge from the canisters. Turn off the faucet when the
water is clear.
Water has air bubbles
Air in system after installation.
•
Will go away after water runs for a while.
and is cloudy
Indicator light on the
Six months usage has occurred.
•
Replace both filter canisters and battery in the faucet base.
faucet base is flashing
This is the maximum life of
the filter canisters.
Indicator light on the
Normal operation.
•
Does not blink until 6 months of operation has passed.
faucet base is not blinking
Battery may need to be replaced.
•
Normally the light is not on. The light blinks every 30 seconds to
indicate a filter change is needed. This occurs about every 6 months.
•
Replace battery. Indicator light will blink rapidly 5 times to indicate
proper installation and operation.
Indicator light on the
Battery may need to be
•
Observe orientation markings on the holder. Install with battery
faucet base is not
replaced or it may have been
“+” side down.
working when new
installed incorrectly.
battery is installed
Chlorine taste and/or
The filter canisters are no
•
Replace the filter canisters.
odor in the product water
longer reducing chlorine
taste and odor from the
water supply.
Water dispenses
The filters have been installed
•
A six-month change-out period is recommended. Replace both
very slowly
for too long.
filter canisters.
The filter canisters have
•
High sediment levels can cause premature clogging. Replace both
become clogged.
filter canisters.
Fittings are leaking
Tubing may not be installed
•
Fully follow the installation instructions and be sure the tubing is
properly.
free of nicks, burrs, etc., and is installed to the proper depth.
No water dispensing
Filter canisters not fully installed.
•
Fully follow the filter replacement instructions.
from system
Troubleshooting Tips
Save time and money! Review the chart
below first and you may not need to call
for service.