14
Before you call for service…
Water
Possible Causes
What to do
Too many suds
Too much detergent
Measure your detergent carefully . Use less soap if you have soft water, a
smaller load or a lightly soiled load .
Water leaks
Using too much
detergent
Use less detergent . Use less soap if you have soft water, a smaller load or a
lightly soiled load .
Fill hoses or drain
hose is improperly
connected
Make sure hose connections are tight at faucets and rubber washers are
installed . Make sure end of drain hose is correctly inserted in and secured to
drain facility .
Household drain may
be clogged
Check household plumbing . You may need to call a plumber .
Constant water
pressure to the fill
hoses at the water
source
Tighten hoses at the faucets and turn the water off after
each use .
Check condition of the fill hoses; they should be replaced
every 5 years .
Water temperature
seems incorrect
Cooler water
temperatures provide
improved energy
efficiency
New laundry detergents have been formulated to work with cooler water
temperatures without affecting wash performance .
Water supply
is turned off or
improperly connected
Turn both hot and cold faucets fully on and make sure hoses are connect-
ed to correct faucets .
Water valve screens
are stopped up
Turn off the water source and remove the water connection hoses from the
upper back of the washer . Use a brush or toothpick to clean the screens in
the machine . Reconnect the hoses and turn the water back on .
House water heater is
not set properly
Make sure house water heater is delivering water at
120°F–140°F (48°C–
60°C) .
Water pumped
out before cycle is
complete
Lid lifted or cycle was
put in pause for over
24 hours
Reset cycle .
Water won’t drain
Drain hose is kinked
or improperly
connected
Straighten drain hose and make sure washer is not sitting on it .
Top of drain outlet should be less than 8 ft (2 .5 m) above floor .
Washer pauses during
spin cycle
This is normal
The washer may pause during the spin cycle to remove soapy water more
efficiently .
Can hear but not see
water at the end of
the cycle
This is normal
The pump pleaves a little water in its intake and this is diluted with clean
rinse water .
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit
GEAppliances.com
.
In Canada, visit
GEAppliances.ca
. You may not need to call for service.
