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Problem

Possible Causes

What To Do

Water hard sometimes

Using hot water while the water

• Avoid using hot water during water softening system 

softening system is regenerating

regeneration because the water heater will refill with hard water.

Control 

HARDNESS

number setting 

• Press the 

SET

button to enter a new value. Be sure the 

too low

number shown is the same as the actual grains per gallon 

hardness of your water supply

. See the 

Programming 

the Control

section if a change in the setting is needed.

Grains of hardness in your water

• Water hardness can change over time, especially in well water.

supply have increased

To check, have the water tested by a water analysis laboratory
or call your local water department. Adjust the hardness
number setting as needed.

System capacity inputs, Salt per 

• See 

Salt per Regen and Capacity

section so system will 

Regeneration and Capacity set too low

regenerate about every 5 days. See instructions on pages 12 
and 13.

If resin bed is fully exhausted, for 

• Complete “back to back” regenerations. Initiate Regeneration 

example, after a malfunction, one 

cycle, wait 1 minute, then press 

REGEN

again. 

regeneration cycle may not fully 

See page 14.

restore capacity

Water feels slippery

Absence of hardness minerals

• This is normal. Hardness in water gives it the abrasive feel

after installation of

you may have been accustomed to. The slippery feel is the

water softening system

clean feel of soft water.

Water softening system

Water softening system is a 

• Does not use much salt to regenerate—very efficient.

not using any salt

“demand” unit

Possible salt bridge

• See the 

Breaking a Salt Bridge

section.

Possible plugged injector and screen

• See the 

Cleaning the Injector and Screen

section.

Water is blue color

Acidic water in copper plumbing

• Have the water tested at once.

after water softening  
system was installed

Cloudiness on glassware

Combination of soft water and 

• This is called 

etching

and is permanent. To prevent this 

(automatic dishwashers)

too much detergent

from happening, use less detergent if you have soft water. 
Wash glassware in the shortest cycle that will get them clean.

Excessive/high level

Valve drain hose pinched, 

• Any restriction in this drain hose may prevent proper

of water in brine tank

plugged, elevated too high  

operation of the injector and screen and reduce or prevent

or otherwise restricted

brine draw during regeneration.

Injector or injector screen dirty

• See the 

Cleaning the Injector and Screen

section, page 17. 

With water pressure to the water softening system off,
remove the injector and injector screen. Thoroughly clean 
and flush. Check for any damage. Reassemble to valve 
assembly.

Before you call for service…

20

Troubleshooting Tips 

Содержание GNPR40L

Страница 1: ...ing 24 27 Consumer Support Checking the Brine Draw and Refill Function 30 Consumer Support Back Cover Control Valve Diagram Parts 31 33 Flow Diagrams 28 29 Systems Diagram Parts 32 33 Warranty U S 34 Warranty Canada 35 Water Meter 30 ge com 215C1173P030 49 50218 1 04 07 JR Write the model and serial numbers here Model ________________ Serial ________________ To find these numbers lift the cover an...

Страница 2: ...NS PROPER INSTALLATION Install or store where it will not be exposed to temperatures below freezing or exposed to any type of weather Water freezing in the system will break it Do not install in direct sunlight Excessive sun or heat may cause distortion or other damage to non metallic parts Do not attempt to treat water over 100 F Properly ground the system to conform with all governing codes and ...

Страница 3: ... codes You must follow their guides as you install the Water Softening system NOTE Failure to comply with these installation instructions will void the product warranty and the installer will be responsible for any service repair or damages caused thereby IMPORTANT INSTALLATION RECOMMENDATIONS CONT WARNING Do not use with water that is microbiologically unsafe or of unknown quality without adequat...

Страница 4: ...lve drain is needed to comply with plumbing codes you can buy the parts needed to connect a 1 2 copper tubing or plastic pipe drain Clean nugget or pellet water softener salt is needed to fill the brine tank WHERE TO INSTALL THE SOFTENER Place the softener as close as possible to a sewer drain or other acceptable drain point or standpipe It is recommended to keep outside faucets on hard water to s...

Страница 5: ...ank cover SALT GOES HERE Brinewell Hard water to outside faucets Fig 1 CROSSOVER Use if water supply flows from the left Include single or 3 valve bypass Hard water From softener outlet Soft water To softener inlet Bypass valve Hard water to outside faucets Inlet valve Outlet valve OUTLET MAIN WATER PIPE Hard water Soft water 120 volt outlet 12V transformer Brine tank cover Fig 2 CROSSOVER Use if ...

Страница 6: ...uts of the bypass Then assemble the union nut to the valve inlet and outlet hand tightening both union nuts simultaneously It is not necessary to lubricate or use sealant on the rubber gaskets or union nuts Insert copper adapters through union nuts Place the rubber gaskets into the union nuts and assemble to bypass valve It is not necessary to lubricate or use sealant on rubber gasket or union nut...

Страница 7: ... CONNECT AND RUN THE VALVE DRAIN HOSE Check that drain port on valve body has white tape on it If not apply Teflon Tape to threads prior to installing the valve drain fitting Connect valve drain fitting to valve drain port Tighten connection with a wrench Connect 1 2 diameter drain hose not provided to the valve drain fitting Tighten connections with wrench 4 CONNECT AND RUN THE VALVE DRAIN HOSE C...

Страница 8: ... with emery paper 7 Installation Instructions INSTALL THE BRINE TANK OVERFLOW AND HOSE Connect overflow drain hose to fitting on side of brine tank Locate the other end of the hose at the drain point DO NOT ELEVATE this hose higher than the elbow on the brine tank IMPORTANT DO NOT TEE OVERFLOW HOSE TO VALVE DRAIN HOSE NOTE This drain is for safety only If the cabinet brine tank should over fill wi...

Страница 9: ...er water pressure it is normal for the gear to encounter resistance as the valve chambers depressurize If resistance occurs pause five seconds to allow the valve to depressurize before advancing to the next step Advance the gear in the counterclockwise direction only Damage will occur if advanced in the opposite direction 4 FILL BRINE TANK After the ten minute backwash cycle manually advance the c...

Страница 10: ... sure terminal wires are routed away from the valve gears 8 Injector Injector cap INSTALL 9V BATTERY FOR BATTERY BACKUP FEATURE Your softening system has a battery backup feature that allows the control to continue monitoring water flow and maintain the proper time of day during short power outages The control uses a standard 9 volt battery not supplied During a power outage the display will be tu...

Страница 11: ...red setting Press the SET button The numbers stop flashing and the control accepts the new settings After approximately 30 seconds the control starts alternating the display between TIME OF DAY and CAPACITY NOTE If the new setting is not accepted because it was outside the allowable range the old value will be displayed Refer to the table guides for correct settings SET PRESENT TIME OF DAY Press U...

Страница 12: ...ation Use procedure in SET PRESENT TIME OF DAY Press the SET button to accept TOTAL WATER HARDNESS Water hardness is the hardness of the supply water to the house in grains per gallon The system has a default setting of 25 grains gallon A water test should be performed at the time of installation to determine your water hardness grains gallon You can get the grains per gallon gpg hardness of your ...

Страница 13: ... 4 800 grains day Water softener should be set to regenerate every 5 days Req Capacity 5 days x 4 800 grains day 24 000 Use SYSTEM CAPACITY INPUT table to select capacity and determine lbs of salt per regeneration For GNPR40 use setting at 24 000 grains Program the control Capacity 24 000 grains Lbs of Salt 7 0 If water supply has a high level of sediment or iron set system to regenerate every 3 d...

Страница 14: ...s the gallons of water available until the next regeneration cycle During a regeneration cycle the control will cycle between TIME OF DAY and REGEN TIME REMAINING REGEN TIME REMAINING is the number of minutes until the regeneration cycle is complete ERROR CODES This system continuously monitors itself and displays an error message if it detects something wrong This typically happens when the valve...

Страница 15: ...ach Clorox Linco Bo Peep White Sail Eagle etc into the brinewell Refer to illustration on page 5 3 IMPORTANT Press and hold for 3 seconds the faceplate REGEN button to start an immediate regeneration The indicator light will alternate between TIME OF DAY and REGEN TIME REMAINING The bleach will be drawn through the water softener and out the drain This process takes approximately 3 hours 4 If afte...

Страница 16: ...r will fill with the hard water Automatic Hard Water Bypass During Regeneration Fill Salt dissolved in water is called brine Brine is needed to clean the hard minerals from resin beads To make the brine water flows into the salt storage area during the fill stage Brining During brining brine travels from the salt storage area into the resin tank Brine is the cleaning agent needed to remove hard mi...

Страница 17: ...th less salt more often to prevent a salt bridge from forming A clean injector and screen is needed for the water softening system to work properly This small unit makes the suction to move brine from the brine tank storage area to the resin tank during regeneration If it becomes plugged with sand dirt etc the water softening system will not work and you will get hard water This will be evident by...

Страница 18: ...ust colored A water softening system will not remove any iron that makes the water cloudy or rusty as it comes from the faucet called red water iron To take red water iron out of water or over the maximum of clear water iron an iron filter or other equipment is needed GE recommends using only Diamond Crystal Red Out brand salts with Iron Fighter additive to help keep the resin bed clean of clear i...

Страница 19: ...ously be switched off live so it cannot be accidentally switched off Manual bypass valve in bypass position Be sure the flange on the bypass valve knobs are in line with the pipes Valve drain hose pinched plugged Any restriction in this drain hose may prevent proper elevated too high or otherwise operation of the nozzle and venturi and reduce or prevent restricted brine draw during regeneration In...

Страница 20: ... is normal Hardness in water gives it the abrasive feel after installation of you may have been accustomed to The slippery feel is the water softening system clean feel of soft water Water softening system Water softening system is a Does not use much salt to regenerate very efficient not using any salt demand unit Possible salt bridge See the Breaking a Salt Bridge section Possible plugged inject...

Страница 21: ...connect drain line Check for kinks in drain line Brown yellow Unit was idle for a period of time Complete the Sanitizing Procedures on page 15 colored water Sounds you might hear Running water from the unit This is normal High water flows in backwash cycle flushes during regeneration into a drain during regeneration minerals and sediments from resin tank cycle Harmonic noises during regeneration T...

Страница 22: ...Backwash time 3 30 1 Minutes Skip this parameter to accept the default or enter a value P10 Slow rinse time 8 125 1 Minutes GNPR40L 67 GNPR48L 83 P11 Fast rinse time 2 19 1 Minutes Skip this parameter to accept the default or enter a value P12 Units of measure 0 1 1 0 U S 1 Metric Skip this parameter to accept the default U S P13 Clock mode 0 1 1 0 12 hour clock 1 24 hour clock Skip this parameter...

Страница 23: ... 9 0 lbs P5 Capacity 24 4 Kgr 26 1 Kgr Advanced Programming Parameters Name Description GNPR40L GNPR48L P6 Refill controller 0 33 gpm 0 33 gpm P7 Brine draw value 15 min 16 min P8 Not used N A N A P9 Backwash time 12 min 12 min P10 Slow rinse time 67 min 83 min P11 Fast rinse time 4 0 min 4 0 min P12 Units of measure 0 0 P13 Clock mode 0 0 P14 Calendar override 0 0 P15 Reserve type 0 0 P16 Fixed r...

Страница 24: ... 23 Manual Indexing for Each Regeneration The control valve may be manually indexed to each regeneration position as follows 1 Remove the control valve cover 2 Press down on the top of the drive gear to disengage the cam gear See Step 1 in Start Up Rinsing Procedure section 3 With the cam gear disengaged rotate the cam gear counterclockwise to the various positions using the same steps as the Star...

Страница 25: ...r to Manual Regeneration section at REGEN TIME REMAINING requested Control regenerates at Power outages Reset time of day to correct time of day and replace battery the wrong time of day Time of day set incorrectly Reset time of day to correct time of day Note PM light Time of regeneration set incorrectly Reset time of regeneration Note PM light Cam gear stalled in Motor not operating Replace moto...

Страница 26: ...d Manually operate cam gear to flush out foreign matter holding disc open Replace if needed Air check valve prematurely closed Briefly put control into brine refill status Refer to the Manual Regeneration section Repair air check valve if needed Brine tank overflow Brine valve disc 1 held open Manually operate cam gear to flush out foreign matter holding disc open Valve disc 2 not closed during br...

Страница 27: ...ration Weak valve stem return spring on Replace spring top plate Resin in valve Clean valve and backwash control Hard water leakage Improper regeneration Repeat regeneration making sure the correct salt dosage is during service used Leaking bypass valve Replace bypass valve O ring around riser tube damaged Replace O ring Incorrect salt type or use of grid plate Do not use block salt or grid plate ...

Страница 28: ... 2 Upper Drain Closed 3 Inlet Open 4 Bypass Closed 5 Outlet Open 6 Lower Drain Closed 7 Center Dist Closed 3 Brine Draw Position Inlet Outlet Drain Treated Water Untreated Water Valve No Description Position 1 Brine Open 2 Upper Drain Closed 3 Inlet Closed 4 Bypass Open 5 Outlet Closed 6 Lower Drain Closed 7 Center Dist Open 4 Slow Rinse Position Inlet Outlet Drain Treated Water Untreated Water Va...

Страница 29: ...rain Closed 7 Center Dist Closed 6 Fast Rinse Position Inlet Outlet Drain Treated Water Untreated Water Valve Disc Identification Disc 6 Lower Drain Disc 3 Inlet Disc 2 Upper Drain Disc 7 Center Distributor Disc 5 Outlet Disc 4 Bypass Disc 1 Brine Valve No Description Position 1 Brine Closed 2 Upper Drain Closed 3 Inlet Open 4 Bypass Open 5 Outlet Closed 6 Lower Drain Open 7 Center Dist Closed ...

Страница 30: ...ater is flowing from the unit it is an indication that the turbine wheel is not turning 1 Disconnect electrical power to the unit 2 Shut off the water supply or put the bypass valve s into the BYPASS position 3 Relieve resin tank pressure A Remove control valve cover B Press down on the top of the drive gear to disengage the cam gear C With the cam gear disengaged rotate the cam gear counterclockw...

Страница 31: ...31 Control valve diagram ge com ...

Страница 32: ...32 Systems diagram 42 34 33 35 32 36 41 40 37 39 38 44 47 43 ...

Страница 33: ...6 WS35X10053 VALVE DISC KIT 1 1 0017 WS03X10052 VALVE DISC SPRING 1 1 0018 WS31X10034 TOP PLATE WITH SPRINGS 1 1 0019 WS35X10054 AIR CHECK KIT 1 1 0020 WS26X10017 DRIVE GEAR 1 1 0021 WS02X10038 SCREW 8 18 X 1 1 2 1 1 0022 WS03X10053 SPRING 1 1 0023 WS02X10039 TOP PLATE SCREW 1 1 0024 WS31X10035 BLACK COVER 1 1 0026 WS26X10018 TRANSFORMER 120V 1 1 0027 WS21X10023 MICRO SWITCH 1 1 0032 WS32X10024 10...

Страница 34: ...damage caused by possible defects with this appliance its installation or repair Product not accessible to provide required service This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA If the product is located in an area where service by a GE Authorized Servicer is not available you may be responsible for a trip charge or ...

Страница 35: ...ed service costs original purchase Service trips to your home to teach you how to use the product Improper installation delivery or maintenance Failure of the product if it is abused misused altered used commercially or used for other than the intended purpose Use of this product where water is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system ...

Страница 36: ...ffect You can purchase it on line anytime or call 800 626 2224 during normal business hours GE Consumer Home Services will still be there after your warranty expires Parts and Accessories ge com Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes VISA MasterCard and Discover cards are accepted Order on line today 24 hours every day or by...

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