9
Consumer S
uppor
t
Tr
oubleshooting Tips
Operating Instructions
Safety Instructions
This water heater has the ability to check its own operation
continuously. If a fault occurs, an error code will flash on the
display of the remote control only when the water is running.
This assists with diagnosing the fault, and may enable you to
overcome a problem without a service call. Please identify the
code displayed when inquiring about service.
WARNING:
Some of the checks below may
need to be done by a qualified service technician.
Error codes.
ge.com
Error Code Table
ERROR
Fault
Remedy
02
No burner operation during freeze
•
Check that the gas is turned on at the water heater, gas meter or cylinder.
protection mode
If the system is propane, make sure gas is in the tank.
• Call for service.
10
Air supply or exhaust blockage
•
Ensure GE-approved venting materials are being used.
•
Check that nothing is blocking the flue inlet or exhaust.
•
Check all vent components for proper connections.
11
No ignition
•
Check that the gas is turned on at the water heater, gas meter or cylinder.
If the system is propane, make sure gas is in the tank.
•
Ensure appliance is properly grounded.
12
Flame failure
•
Check that the gas is turned on at the water heater, gas meter or cylinder.
Check for obstructions in the flue outlet. If the system is propane, make sure
gas is in the tank.
•
Ensure appliance is properly grounded.
14
Thermal fuse
•
Call for service.
16
Over temperature warning
•
Check for restrictions in air flow around unit and vent outlet.
•
Check for foreign materials in exhaust piping.
32–72
•
Call for service.
LC (00)
Scale buildup in heat exchanger
•
See page 11 for Flushing Procedures.
No code
Nothing happens when water flow is activated •
Clean inlet water supply filter.
•
On new installations, ensure hot and cold water lines are not reversed.
•
Ensure you have at least the minimum flow rate required to fire the unit.
