13
Consumer S
uppor
t
Tr
oubleshooting Tips
Operating Instructions
Safety Instructions
Before you call for service…
ge.com
Troubleshooting Tips
Save time and money! Review the chart below first and you
may not need to call for service.
PERFORMANCE
Possible Causes
What To Do
There is no hot water
There is no gas, water or
•
Make sure gas, water and power are turned on.
when tap is opened
electricity flowing to unit.
The system requires
•
Ensure faucet aerators are clean and faucet flows at least
approximately 0.6 gpm
0.6 gpm of hot water.
minimum flow to activate
•
During summer months, increase the temperature setting
the heater.
at the control or increase the water flow.
Water gets cold when
If the flow from the tap was
•
During summer months, increase the temperature setting
hot water is being used
adjusted to lessen it, the flow
at the control or increase the water flow.
may have gone below the
•
Water flow might be increased by cleaning the aerators
minimum required.
on the faucets.
White smoke comes out
During colder weather, when
of the exhaust
the exhaust temperature is much
hotter than the outside air, the
exhaust fumes condense,
producing water vapor.
When a hot tap is
Hot water must travel through the
opened, hot water
plumbing from the water heater to
does not come out
the faucet. The time period for hot
immediately
water to reach the fixture is determined
by the amount of water in the plumbing
system between the water heater and the
fixture, water pressure and the flow rate
of the fixture.
After hot water tap is
The fan is designed to continue running
turned off, fan on water
for a short time after the flow of water stops.
heater continues to run
This is to ensure constant water temperatures
during rapid starting and stopping, as well as
exhausting any residual gas flue products
from the unit.
Display shows
Control is displaying temperature •
Change control to Fahrenheit. See page 6.
temperatures between
in Celsius.
37° and 60°.
