49-60726-2
23
Troubleshooting Tips...
Before you call for service
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needed, service can be scheduled by visiting us online GEAppliances.com or calling 800.GECARES 800.432.2737.
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TROUBLESHOOTING TIPS
Problem
Possible Causes
What To Do
Freezer door pops open
when refrigerator door is
closed
This is normal if, after popping open,
the freezer door closed on its own.
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after popping open, the rollers need adjusting. See
Rollers and Leveling Legs.
Door does not close by
itself
Leveling legs need adjusting.
See Rollers and Leveling Legs.
Refrigerator does not
operate
Refrigerator in defrost cycle.
Wait about 40 minutes for defrost cycle to end.
Refrigerator control in 1 (off) position.
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temperature setting.
Refrigerator is unplugged.
Push the plug completely into the outlet.
The fuse is blown/circuit breaker is
tripped.
Replace fuse or reset the breaker.
Vibration or rattling
(slight vibration is
normal)
Refrigerator is not resting on all four
rollers.
Adjust leveling legs (See Rollers and Leveling Legs).
Motor operates for long
periods or cycles on and
off frequently (Modern
refrigerators with more
storage space and a
larger freezer require
more operating time.
They start and stop
often to maintain even
temperatures.)
Normal when refrigerator is first
plugged in.
Wait 24 hours for the refrigerator to completely cool
down.
Often occurs when large amounts of
food are placed in refrigerator.
This is normal.
Door left open.
Check to see if package is holding door open.
Hot weather or frequent door
openings.
This is normal.
Temperature controls set at the coldest
setting.
See About the controls.
Refrigerator or freezer
compartment too warm
Temperature control not set cold
enough.
See About the controls.
Warm weather or frequent door
openings.
Set the temperature control one step colder. See
About the controls.
Door left open.
Check to see if package is holding door open.
Freezer door popped open.
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refrigerator door is closed.
Frost or ice crystals on
frozen food (frost within
package is normal)
Door left open.
Check to see if package is holding door open.
Too frequent or too long door
openings.
Food blocking freezer air vents.
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Frequent “buzzing”
sound
Icemaker feeler arm is in the ON
(down) position, but the water supply
to the refrigerator has not been
connected.
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it in the ON (down) position will damage the water
valve.
Small or hollow cubes
Water filter clogged.
Replace filter cartridge with new cartridge or with
plug.
Automatic icemaker (on
some models) does not
work
Ice maker feeler arm is not set ON.
Move the feeler arm to the ON position.
Water supply turned off or not
connected.
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Freezer compartment too warm.
Wait 24 hours for the refrigerator to completely cool
down.
Piled up cubes in the storage bin
cause the icemaker to shut off.
Level cubes by hand.
Ice cubes stuck in icemaker. (Green
power light on icemaker blinking.)
Turn off the icemaker, remove cubes and turn the
icemaker back on.
