Service
2102322-111 REV 1
Page 11
Service
If there is a problem with the 1200W recorder, review the Troubleshooting section for a listing of problems
and solutions. If additional assistance is required, contact customer support via phone, fax or e-mail listed
in this manual. Call customer support before returning a recorder to make shipping arrangements.
All repairs on products under warranty must be performed or approved by Norav Medical. Unauthorized
repairs void the warranty. In addition, whether or not covered under warranty, any product repair shall
exclusively be performed by Norav Medical certified service personnel.
When calling, please be prepared to provide:
•
Product name and complete description of the problem.
•
Serial number of your product.
In case a return cannot be avoided, the representative will record all necessary information and will
provide a Return Material Authorization (RMA) number, as well as the appropriate return address. An RMA
number must be obtained prior to any return.
If you have to return goods for service, follow these recommended packing instructions:
•
Remove all cables, sensors, and ancillary products (as appropriate) before packing, unless you suspect
they are associated with the problem.
•
Wherever possible use the original shipping carton and packing materials.
•
Include a packing list and the Norav Return Material Authorization (RMA) number.
It is recommended that all returned goods be insured. Claims for loss or damage to the product must be
initiated by the sender.
Calibration
The device does not need any calibration.
Troubleshooting
Symptom
Solution
Recorder does not power on
•
Ensure batteries are inserted with correct polarity.
•
Install a new AA battery.
Low battery indicator
•
Install a new AA battery.
•
Inspect battery compartment, clean contacts if necessary.
Lead OFF
(message on Host system)
•
Ensure patient leadwire is connected to the recorder.
•
Check that the recorder sided connector is not damaged.
•
Check that the Leadwire connector pins are not broken or bent /
damaged.
•
Ensure you have prepared the patient’s skin according to the
instructions.
•
Ensure the electrodes are properly applied to the patient.
•
Ensure the leads are making proper contact with the electrodes.
•
Replace the Patient ECG Leadwires.
Noise artifacts on ECG signal
•
Ensure you have prepared the patient’s skin according to the
instructions.
•
Ensure the electrodes are properly applied to the patient.
•
Ensure the leads are making proper contact with the electrodes.
•
Replace the Patient ECG Leadwires.
