
Before you call for service…
Co
ns
um
er
S
up
po
rt
Tr
ou
bl
es
ho
ot
in
g
Ti
ps
O
pe
ra
tin
g
In
st
ru
ct
io
ns
Sa
fe
ty
In
st
ru
ct
io
ns
In
st
al
la
tio
n
In
st
ru
ct
io
ns
Problem
Possible Cause
What To Do
Incomplete cycle or timer
automatic load redistribution
•
Timeradds3minutestocycleforeachrebalance.
not advancing
11or15rebalancesmaybedone.Thisisnormaloperation.
Donothing;themachinewillfinishthewashcycle.
Pump clogged
•
Seepage13onhowtocleanthePumpFilter.
Drain hose is kinked or
•
Straightendrainhoseandmakesurewasherisnot
improperly connected
sittingonit.
Household drain may
•
Checkhouseholdplumbing.Youmayneedtocall
be clogged
aplumber.
Drain hose siphoning; drain hose •
Ensurethereisanairgapbetweenhoseanddrain.
pushed too far down the drain
Loud or unusual noise;
Cabinet moving
•
Washerisdesignedtomove1/4
″
toreduceforces
vibration or shaking
transmittedtothefloor.Thismovementisnormal.
all rubber leveling legs are not
•
Pushandpullonthebackrightandthenbackleftofyour
firmly touching the floor
washertocheckifitislevel.Ifthewasherisuneven,adjust
therubberlevelinglegssotheyareallfirmlytouchingthe
floorandlockedinplace.Yourinstallershouldcorrectthis
problem.
Unbalanced load
•
Opendoorandmanuallyredistributeload.Tocheck
machine,runrinseandspinwithnoload.Ifnormal,
unbalancewascausedbyload.
Pump clogged
•
Seepage13onhowtocleanthePumpFilter.
No power/washer not
Washer is unplugged
•
Makesurecordispluggedsecurelyintoaworkingoutlet.
working or dead
Water supply is turned off
•
Turnbothhotandcoldfaucetsfullyon.
Circuit breaker/fuse is
•
Checkhousecircuitbreakers/fuses.Replacefusesor
tripped/blown
resetbreaker.Washershouldhaveseparateoutlet.
automatic self system checks
•
Firsttimethewasherispluggedin,automaticchecks
occur.Itmaytakeupto20secondsbeforeyoucanuse
yourwasher.Thisisnormaloperation.
Snags, holes, tears, rips
Overloaded
•
Donotexceedmaximumrecommendedloadsizes.
or excessive wear
Seerecommendedmaximumloadsizesonpage11.
Pens, pencils, nails, screws or
•
Removelooseitemsfrompockets.
other objects left in pockets
Pins, snaps, hooks, sharp
•
Fastensnaps,hooks,buttonsandzippers.
buttons, belt buckles, zippers
and sharp objects left in pockets
Control time wrong
this is normal
•
Duringspinthewashermayneedtorebalancetheload
or changes
sometimestoreducevibrations.Whenthishappens,
theestimatedtimeisincreasedcausingtimeleftto
increaseorjump.
Not enough water
this is normal
•
Horizontalwashersdonotrequirethetubtofillwithwater
liketop-loadwashers.
Washer pauses or has
Pump clogged
•
Seepage13onhowtocleanthePumpFilter.
to be restarted, or washer
door is locked and will
not open
Door unlocks or
this is normal
•
Front-loadwashersstartupdifferentlythantop-load
press STaRT and machine
washers,andittakes30secondstocheckthesystem.
doesn't operate
Thedoorwilllockandunlock.
Incorrect operation
•
Simplyopenandclosethedoorfirmly;thenpress
STaRT
.
Water does not enter
automatic self system checks
•
After
STaRT
ispressed,thewasherdoesseveralsystem
washer or enters slowly
checks.Waterwillflow60seconds after
STaRT
ispressed.
Water supply is turned off
•
Turnonbothhotandcoldfaucetsfully.
Water valve screens are
•
Turnoffthewatersourceandremovethewaterconnection
stopped up
hosesfromtheupperbackofthewasher.Useabrushor
toothpicktocleanthescreensinthemachine.Reconnect
thehosesandturnthewaterbackon.
22