13
Problem
Possible Causes
What To Do
Refrigerator does not
operate
Refrigerator in defrost cycle.
Wait about 30 minutes for defrost cycle to end.
Refrigerator is unplugged.
Push the plug completely into the outlet.
The fuse is blown/circuit breaker is
tripped.
Replace fuse or reset the breaker.
Vibration or rattling
(slight vibration is
normal)
Front leveling legs need adjusting.
See Leveling Legs.
Motor operates for long
periods or cycles on and
off frequently. (Modern
refrigerators with more
storage space and a
larger freezer require
more operating time.
They start and stop
often to maintain even
temperatures.)
Normal when refrigerator is first plugged
in.
Wait 24 hours for the refrigerator to completely cool
down.
Often occurs when large amounts of
food are placed in refrigerator.
This is normal.
Door left open.
Check to see if a package is holding door open.
Hot weather or frequent door openings.
This is normal.
Temperature control set at the coldest
setting.
See About the control.
Fresh food or freezer
compartment too warm
Temperature control not set cold
enough.
See About the control.
Warm weather or frequent door
openings.
Set the temperature control one step colder. See
About the control.
Door left open.
Check to see if a package is holding door open.
Frost or ice crystals on
frozen food (frost within
package is normal)
Door left open.
Check to see if a package is holding door open.
Too frequent or too long door openings.
Ice cubes have odor/
taste
Food transmitting odor/taste to ice
cubes.
Wrap foods well.
Interior of refrigerator needs cleaning.
See Care and cleaning.
Slow ice cube freezing
Door left open.
Check to see if package is holding door open.
Temperature control not set cold
enough.
See About the control.
Refrigerator has odor
Foods transmitting odor to refrigerator.
Foods with strong odors should be tightly wrapped.
Keep an open box of baking soda in the refrigerator;
replace every three months.
Interior needs cleaning.
See Care and cleaning.
Moisture forms on
outside of refrigerator
Not unusual during periods of high
humidity.
Wipe surface dry.
Moisture collects inside
(in humid weather, air
carries moisture into
refrigerator when doors
are opened)
Too frequent or too long door openings.
Before you call for service…
GEAppliances.com
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
