24
49-3000387 Rev 0
TROUBLESHOOTING TIPS
Troubleshooting Tips...
Before you call for service
Sounds
Possible Causes
Reason
“Clicking”
Shifter mechanism is
engaging or disengaging
The drive system will engage at the start of agitate and
disengage when agitate is complete. This occurs multiple times
during the wash.
Back and forth
“swoosh”
Electric motor reversing
direction
This sound is the motor rotating back and forth to clean your
laundry.
“Clicking” behind
Control during fill
Automatic Temperature
Control Valve
Two valves mix cold and hot water. The “clicking” is when either
valve turns on or off to raise or lower the fill water temperature.
Water flow changes
during fill
Automatic Temperature
Control Valve
Two valves mix cold and hot water. The “clicking” is when either
valve turns on or off to raise or lower the fill water temperature.
Motor sounds during
spin
Motor ramping up/down
during spin cycle
The motor will speed up incrementally during the spin cycle.
When spin is complete, it will coast until it stops.
“Humming”
Water drain pump
The drain pump will make a humming sound when pumping out
water after agitation stops and continue until spin is complete.
Drive motor
The drive motor will make a “humming” sound during the wash
and spin phases of the cycle.
“Gurgling”
Water drain pump
When the pump starts drawing in air, It starts to gurgle. The washer
should then begin spinning and the sound will continue until it
is done spinning.
Water “swishing”
Washing process
Water swishing while the unit is agitating is normal, especially
with smaller loads.
Washer rocking/
moving
Washer leveling legs
uneven
To level the washer, adjust the leveling legs by rotating the
individual leg in the proper direction for up or down.
“Squeaking” sound
Washer not level and
rubbing on cabinet
To level the washer, adjust the leveling legs by rotating the
individual leg in the proper direction for up or down.
Washer sounds that may be different from your prior washer:
Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds
are all part of the normal wash cycle.
To listen and watch videos of normal washer operation, please go to
http://products.geappliances.com/appliance/gea-support-search-content?contentid=23061
or scan the QR code
.