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ASCII Status Request Messages

Command

ASCII String

Bytes in Hexadecimal

Model Name Request

MLN

02 4D 4C 4E 03

Software Version Number Request

SVN

02 73 77 4E 03

Record Mode Status Request

RMS

02 52 4D 73 03

Stop Mode Status Request

SMS

02 73 4D 73 03

ASCII Status Response Messages

Command

ASCII String

Model Name Response

MLN

DSR-2000e

Software Version Number Response

SVN

1.18

RMS

(Not Recording)

RMS

(Recording)

RMS

(Not Recording and Disk Full)

Record Mode Status Response

RMS

(Recording and Disk Full)

SMS

(Not Playing)

SMS

(Playing)

SMS

(Not Playing and End of Disk)

Stop Mode Status Response

SMS

(Playing and End of Disk)

Содержание DSR-2000e

Страница 1: ...DSR 2000e ...

Страница 2: ... the latest product specifications visit GE Security online at www GE Security com or contact your GE Security sales representative For technical support before and after installation call 800 469 1676 Technical support is available 24 hours a day 7 days a week Call Tech Support 800 469 1676 6 A M 5 P M PST Monday through Friday Tech Support 541 740 3589 all other times Main 800 343 3358 or 541 75...

Страница 3: ... 2 2 Playback 2 2 2 3 The Search Interface 2 4 2 4 Specifying Search Parameters 2 5 3 THE MENU SYSTEM 3 1 4 OPERATOR PROGRAMMING 4 1 4 1 Main Menu Time Date 4 1 4 2 Main Menu Alarms 4 4 4 3 Main Menu Timer Settings 4 5 4 4 Main Menu Record Settings 4 6 4 5 Main Menu Display Settings 4 8 4 6 Main Menu Archive Setup 4 10 4 7 Main Menu Advanced Menu 4 15 5 INSTALLER PROGRAMMING 5 1 5 1 Advanced Menu ...

Страница 4: ...11 Advanced Menu Languages 5 9 5 12 Advanced Menu Firmware Upgrade 5 9 6 WAVEBROWSER 6 1 6 1 WaveBrowser Overview and Controls 6 2 6 2 DSR WaveLink 6 4 6 2 1 Functionality 6 4 6 3 Upgrading the DSR with WaveBrowser 6 5 7 RS 232 REMOTE PROTOCOL 7 1 8 FACTORY DEFAULTS 8 1 9 TECHNICAL SPECIFICATIONS 9 1 10 WARRANTY AND SERVICE 10 1 10 1 Factory Service 10 1 10 2 Warranty and Return Information 10 2 ...

Страница 5: ...s Recording in Disk Overwrite mode LCD on front panel indicates Time Date Mode and Record Speed in pps Video Archiving via the unit s SCSI port Access to Live or Recorded video via the Ethernet Continues Recording while Archiving transmitting via the Ethernet or during Playback A simple on screen menu system Includes WaveReader software for viewing Live or Recorded images on a PC Timed Recording A...

Страница 6: ...ources of water Chassis You can place other equipment on top of the unit if it weighs less than 35 pounds 1 5 Passwords Figure 1 1 Passwords Password Name Function Changeable by user Password Advanced Menu Password Provides access to the Advances menu for the installer Yes See page 5 8 3 4 7 7 Factory Password Restores the unit to the factory defaults No 8 1 1 1 A password is provided to limit acc...

Страница 7: ... to change the value of a parameter while in the menu system The Shuttle the outer of the two dials is used to Fast Forward and Rewind while in the Play mode The Shuttle is also used to navigate while in the menu system 10 LCD Displays the Time Date Mode and Record or Playback speed in pictures per second pps 11 Increase and Decrease Record Speed buttons Press these buttons to increase or decrease...

Страница 8: ...ck 315mV 600 Ohms Unbalanced 7 SVHS In Y C video input with 4 pin mini DIN style connector SVHS Out Y C video output with 4 pin mini DIN style connector 8 Video In Composite video input with BNC style connector Video Out Composite video output with BNC style connector Caution Do not connect both video inputs at the same time Ethernet Port Wire Type Cat 5 Connector Type RJ 45 Max Cable Length 100 f...

Страница 9: ... SCSI device The SCSI ID must be set to 0 The SCSI bus must be terminated otherwise the system will not operate properly Additional menu setup may be necessary to configure archive device See section 4 6 Main Menu Archive Setup RS 232 Serial Port Use a Null Modem cable when connecting to a PC When connecting to a multiplexer it may be necessary to construct a cable using the pin out documentation ...

Страница 10: ...nnector If the Accessories PCB is lost or missing contact GE Security Customer Service for a replacement Part Number 0900 0127a As a substitute purchase a female DB 9 connector and make all connections as shown in this section DB 9 Connector on Back Panel Pin 1 Alarm In Pin 2 Alarm Out Pin 3 Record Start In Pin 4 Alarm Record Reset Pin 5 VEXT Pulse Out Pin 6 Error Out Pin 7 Ground Pin 8 Videoloss ...

Страница 11: ...tically synchronizing the Multiplexer and the DSR The DSR sends a VEXT pulse to the Multiplexer indicating that it is ready to record the next image The Multiplexer responds by sending the next image to the Video Input on the DSR The VEXT connection is especially beneficial for units configured with dual record speeds Normal and Alarm Use of the VEXT connection is Highly Recommended when connectin...

Страница 12: ... Press the Enter button to confirm the selection and exit the menu OR Press the Menu button to exit the menu without making changes o Main Menu Time Date Set Date Format Date Format Setup Select Format MM DD YY To set the Date format use the Jog to select the desired Date format Format the Date as either DD MM YY MM DD YY YY MM DD Press the Enter button to confirm the selection and exit the menu O...

Страница 13: ... Alarms Alarm Settings Hardwire Alarm Enable Teletext Alarm Disable Alarm Buzzer Enable CANCEL OK Use this menu to specify Whether an alarm condition will be activated when the unit detects a signal on the Alarm In connection Whether a teletext alarm signal generated by a multiplexer or other device will cause the unit to activate an alarm condition Whether the internal buzzer is activated during ...

Страница 14: ......

Страница 15: ...t time 2 Record time left until disk full 3 Record Mode Indicated 4 Normal Record Speed in Pictures Per Second If the letter A precedes the record rate the unit is configured to record or playback audio Normal Recording SPEED REC PLAY The unit records at the normal record speed until an alarm condition is detected The normal record speed is indicated on the LCD and can be altered using the Up Down...

Страница 16: ...e Operator Programming section of this manual The front panel LCD displays the normal record speed during and alarm condition The unit returns to the normal record speed when the alarm condition ends Disk Nearly Full Notification Message Disk Full Recording Has Stopped OK This message will appear on the primary monitor to indicate that the unit has stopped recording because the disk is full In No ...

Страница 17: ...n alter the playback speed using the Up Down Record Speed buttons Altering the playback speed overrides any change in playback speed that would occur due to an alarm condition in the playback To clear the override press the Stop button then press the Play button to resume playback at the speed the data was recorded The playback speed is indicated on the LCD in Pictures Per Second Record Speed butt...

Страница 18: ... during playback START OF DATA or END OF DATA is indicated near the upper left hand corner of the primary monitor 2 3 The Search Interface SEARCH The Search Interface feature allows the user to search the hard disk for recorded events such as an alarm condition or a previous recording session For example each time Record mode is activated it is considered a separate recording session To enter the ...

Страница 19: ...ighlight the TIME parameter then press the Enter button The unit will enter Edit mode 2 Use the Jog to change the start and stop time values Use the Shuttle to navigate among the different parameters 3 To activate the start or stop time parameter use the Jog to place an X in the check box 4 Press the Enter button at any time to exit Edit mode Selecting Cameras to Search 1 Using the Shuttle to navi...

Страница 20: ...ults 000 001 002 003 Start Date 01 01 00 01 01 00 02 12 00 02 12 00 Start Time 00 07 14 23 35 20 23 43 30 00 17 23 Days HH MM SS 0 00 00 36 0 00 08 11 0 00 33 49 0 01 38 18 ENTER to play Selecting from the Search Results Use the Shuttle to select a recorded event Press the Enter button to select the event or press the Menu button to exit the Search Results menu ...

Страница 21: ...r Pull down menu will appear Pull down Menus Pull down menus are the top level menus Make a selection in a Pull down menu to enter the appropriate sub menu typically a Pop up menu Changes to the unit s parameters are usually made in Pop up menus To exit a Pull down menu press the Menu button Pop up Menus Pop up menus usually have a parameter or several parameters from which the user can make a sel...

Страница 22: ...rmat Set Time Set Date Set Region Set Network Time Protocol Use this menu to specify The time format 12 or 24 hours The date format MM DD YY DD MM YY or YY MM DD The time The date Set the Region for the Auto Daylight Savings Time feature Setup clock synchronization between the DSR and the Network Server o Main Menu Alarms Alarm Settings Hardwire Alarm Enable Teletext Alarm Disable Alarm Buzzer Ena...

Страница 23: ...cord Speed Video Quality Use this menu to specify Which video input on the back panel is activated Color or Monochrome recording The record speed during Normal recording The record speed when the unit detects an alarm condition The recorded picture quality o Main Menu Display Settings Current Time Date Record Capacity Archive Status Last Alarm Record Playback Speed Playback Time Date Use this menu...

Страница 24: ...chived data o Main Menu Advanced Menu Password Box Please Enter The Password 0 To access the Advanced menu 1 Select ADVANCED MENU from the Main menu then press the Enter button The Password Box will appear 2 Enter the Advanced menu password Use the Jog to select a character then use the Enter button to complete the selection and move to the next character 3 Pressing the Enter button on the last ch...

Страница 25: ...isk Overwrite Mode Select Mode Continuous Overwrite Use this menu to specify how the unit will handle disk overwrite issues once the hard disk becomes full Select either No Overwrite Overwrite Once Continuous Overwrite o Advanced Menu Disk Maintenance Delete Undelete Erase The user can have previously recorded information Deleted with the possibility of restoring it Undeleted restored if it has no...

Страница 26: ...ompatible with several different brands of multiplexers Use this menu to specify the Playback format of the multiplexer If the unit is not connected to a multiplexer select NONE Note The DSR will auto detect the camera type connected NTSC or PAL and will only display the supported multiplexers available in that format o Advanced Menu Adjust Picture Use this menu to specify the Brightness Contrast ...

Страница 27: ...Change Password Password Box Use this menu to change the Advanced Menu Password Enter a new Password O o Advanced Menu Languages Use this menu to select the language the DSR will display o Advanced Menu Firmware Upgrade Use this menu to Flash upgrade the DSR via the RS232 Serial port The preferred method to upgrade the unit is via the ethernet using the built in WaveBrowser See section 6 Firmware ...

Страница 28: ... items A PC connected to the DSR via the serial port with a null modem cable The WinFlash program The upgrade file For further information and for obtaining the upgrade files and WinFlash program please contact GE Security Technical Support at 1 800 469 1676 ...

Страница 29: ...at Time Format Setup Select Format 12 HOUR To set the Time format use the Jog to select the desired Time format Format the time as either 12 HOUR 24 HOUR Press the Enter button to confirm the selection and exit the menu OR Press the Menu button to exit the menu without making changes o Main Menu Time Date Set Date Format Date Format Setup Select Format MM DD YY To set the Date format use the Jog t...

Страница 30: ...xit the menu without making changes Use the Jog to select CANCEL then press the Enter button o Main Menu Time Date Set Date Date Setup MM DD YY DAY 12 17 00 SUN CANCEL OK To set the Date 1 Press the Enter button The highlighting will move to the row of numbers 2 Enter the date in Months Days Years Day of the Week will update automatically Use the Jog to change the values Use the Shuttle to navigat...

Страница 31: ...L OK The clock will only be automatically adjusted once on a given time and date If you manually set the clock back before the last DST change the time will not get automatically adjusted again for that same time change q Main Menu Time Date Network Time Setup Use this menu to enable disable and specify how often time synchronization should occur between the DSR and the Network Server The Region T...

Страница 32: ...le with the following styles of Multiplexers Kalatel Philips Robot Pelco Sanyo Navco ATV ATV QSP QSI Diebold Panasonic Videoart Tectron DRAX Connecting to Dedicated Micros DM When connecting to a Dedicated Micros multiplexer It is necessary to connect the alarm output of the Mux to the alarm input of the DSR as you would do when connecting the alarm input on standard time lapse VCR It is necessary...

Страница 33: ...h 31 Day of the Week Monday through Sunday Range of Days All Weekdays Monday Friday All Weekend Days Saturday Sunday Monday Sunday Everyday 4 When finished entering the Date use the Shuttle to navigate the START setting 5 Use the Jog Shuttle to enter the time the recording will begin The Hours and Minutes are edited separately The start and stop times are always configured in a 24 hour clock When ...

Страница 34: ...ghlight the ON OFF parameter of the event you wish to delete 2 Press the Enter button to enter the Edit mode 3 Use the Jog to select DEL from the menu 4 Press the Enter button to confirm the selection and exit the Edit mode 5 Use the Jog Shuttle to navigate to OK then press the Enter button to remove the selection and exit the menu 4 4 Main Menu Record Settings Video Input Color Mono Normal Record...

Страница 35: ...peed Pictures Per Second 5p Use the Jog to select the desired Normal Record Speed Normal Record Speeds NTSC 60 30 20 10 5 3 2 1 0 5 0 2 0 1 0 0 PAL 50 25 17 10 5 3 2 1 0 5 0 2 0 1 0 0 When the Normal Record Speed is set to 0 0 the unit will only record while an alarm is active Press the Enter button to confirm the selection and exit the menu OR Press the Menu button to exit the menu without making...

Страница 36: ...5 Main Menu Display Settings Current Time Date Record Capacity Archive Status Last Alarm Record Playback Speed Playback Time Date Use this menu to specify what status information will be displayed on the primary monitor Select On or Off for the following items The current time and date The remaining amount of time before the hard disk runs out of record space The Archive Status The time and date o...

Страница 37: ...IVE READY ARCHIVE NOT READY Use the Jog to select ON or OFF Press the Enter button to confirm the selection and exit the menu OR Press the Menu button to exit the menu without making changes o Main Menu Display Settings Last Alarm OFF ON To display the time and date of the last alarm near the upper right hand corner of the primary monitor select On The unit will display NONE if there is no previou...

Страница 38: ... Erase the archived data o Main Menu Archive Setup Selective Archive The Selective Archive feature allows the user to archive recorded data from the hard disk onto a CD DAT AIT RAID or DVSe See the Archiving Addendum for details about using archive devices The Archive Search Filters menu allows the user to search the hard disk for recorded events such as an alarm condition or a previous recording ...

Страница 39: ...er Edit mode 2 Use the Jog to change the start and stop time values Use the Shuttle to navigate among the different parameters 3 To activate the start or stop time parameter use the Jog to place an X in the check box 4 Press the Enter button at any time to exit Edit mode Selecting Cameras to Search 1 Using the Shuttle to navigate highlight the CAMERA parameter then press the Enter button The unit ...

Страница 40: ...begin archiving press the Search button The Archiving progress bar will appear Press the Enter button to cancel archiving at any time CANCEL Message When the unit is finished archiving this message box will appear Press the Enter button to acknowledge the message and complete the archiving process Archiving completed OK o Main Menu Archive Setup Restore From Archive The DSR supports data restorati...

Страница 41: ... to navigate among the different parameters 3 To activate the start or stop date parameter use the Jog to place an X in the check box 4 Press the Enter button at any time to exit Edit mode Selecting a Start and Stop Time 1 Using the Shuttle to navigate highlight the TIME parameter then press the Enter button The unit will enter Edit mode 2 Use the Jog to change the start and stop time values Use t...

Страница 42: ...the DSR unit Press the Menu button to exit the menu Restore Search Results 000 001 Start Date 11 29 2000 11 29 2000 Start Time 10 00 04 10 03 25 Size MB 279 x 67 x Selected 383 MB Available on Target Medium 652 MB ENTER to play SEARCH to restore o Main Menu Archive Setup Background Archive OFF ON With the Background Archiving Feature turned ON the unit archives recorded data automatically Data is ...

Страница 43: ...utton to cancel archiving at any time This feature is not available when archiving to a CD R device CANCEL Message When the unit is finished erasing the data this message box will appear Press the Enter button to acknowledge the message and complete the deleting process Archive medium erased OK 4 7 Main Menu Advanced Menu Password Box Please Enter The Password 0 To access the Advanced menu 1 Selec...

Страница 44: ......

Страница 45: ...anced Menu Disk Overwrite Mode No Overwrite Physical Start and End of Disk Unit Stops Recording when this point is reached Previously recorded data Previously recorded data New recorded data Functions of No Overwrite mode Recording always starts at end of last recording Recording stops when end of disk is reached when disk is full When the end of the disk is reached the unit displays an on screen ...

Страница 46: ...ue recording again when the user presses the Record button Overwrite Once Mode o Advanced Menu Disk Overwrite Mode Continuous Overwrite Functions of Continuous Overwrite mode Recording always starts at end of last recording The unit overwrites all previously recorded data The unit overwrites new recorded data data from the current record session Unit never stops recording Record Capacity display w...

Страница 47: ...storing it To begin erasing the disk use the Jog to select ERASE DISK PERMANENT then press the Enter button To stop the erasing process select CANCEL by pressing the Enter button Data that was erased before CANCEL was selected will remain deleted permanently 5 3 Advanced Menu Audio Record Setting OFF ON Use this menu to Enable or Disable the audio recording capability of the DSR Audio Limitations ...

Страница 48: ...ssion is an active network connection between a PC and the unit with the user viewing live camera images or accessing data stored on the hard disk Message When Ethernet is first selected this warning box will appear Select OK to continue Warning Machine will reset if any values change OK Use this menu to configure the Ethernet communications settings Select from the following Hostname Not selectab...

Страница 49: ...How the unit handles an Ethernet session At the start of an Ethernet session the unit locks out its own front panel and disables all RS 232 and RS 485 communications During the Ethernet session the unit can only be accessed remotely using the WaveReader software When the Ethernet session ends the unit re enables the RS 232 and RS 485 communications and unlocks the front panel Playback stops when a...

Страница 50: ... to select a character from the character bank 5 Use the Number 2 button or rotate the Shuttle to insert the desired character from the character bank into the Modem Init String and advance to the next character 6 Use the Number 1 button to insert a blank character 7 When finished press the Enter button 8 To save the changes and reboot select OK then press the Enter button The unit will only reboo...

Страница 51: ...ontrast and Saturation of the video input Adjustments made to the video input will alter the recorded image Brightness Contrast Saturation o Advanced Menu Adjust Picture Adjust Brightness Adjust Brightness 050 CANCEL OK Use this menu to increase or decrease the brightness of the image 1 Use the Shuttle to navigate to the numbers 2 Use the Jog to increase or decrease to brightness 3 To Save the cha...

Страница 52: ...se this menu to Lock or Unlock the front panel Use the Jog to select UNLOCK KEYBOARD or LOCK KEYBOARD Press the Enter button to confirm the selection and exit the menu OR Press the Menu button to exit the menu without making changes 5 9 Advanced Menu Factory Settings Password Box Please Enter The Factory Password O Use this menu to enter the Factory Password and restore the unit to the factory def...

Страница 53: ...ress the Enter button to select OK and exit the menu 5 11 Advanced Menu Languages Use this menu to select the language the DSR will display 5 12 Advanced Menu Firmware Upgrade Use this menu to Flash upgrade the DSR via the RS232 Serial port The preferred method to upgrade the unit is via the ethernet using the built in WaveBrowser See section 6 Firmware Upgrade WARNING Do not power off unit until ...

Страница 54: ......

Страница 55: ...ntrols and Initalize and Script ActiveX controls not marked as Safe are set to Prompt 6 Click the OK button 7 Click on the Yes button in the Warning message 8 Click the OK button in the Internet Options window To access the web interface 1 Launch Internet Explorer version 5 5 or later on any local Internet connected PC or laptop 2 Type in the DSR s IP address or hostname in the address field and p...

Страница 56: ...lume List Allows the selection of available Disk volumes The Main Viewing Area Pictures are displayed in this area in Multi Camera and Single Camera formats Picture display order is according to the information encoded by the unit used to create the original video data file Choose from the following displays 16 way Multiscreen Display Large and Medium 4 way Display Single Camera Display Large Sing...

Страница 57: ...iewing before connecting 12 Connect Disconnect button Click on this button s to connect to the unit 13 Number buttons Press any of these buttons to call up individual cameras for display When connected to a unit that has more than 16 cameras click on one of the multiscreen buttons to cycle through the remaining cameras 14 Single Camera Display Size Choose from Small Medium or Large 15 16 way Multi...

Страница 58: ...6 Camera 16 or the type of the multiscreen display 100 Multiscreen 16 large 101 Multiscreen 16 small 102 Quad screen c 10 Size s n For fullscreen camera describes the size of the display 1 large 2 medium 3 small s 2 Action a n Describes the action the WaveBrowser has to take 0 No action 1 Normal Connection Play 2 Normal Connection Live 3 Normal Connection Goto 4 Live Connection a 2 Time t n When a...

Страница 59: ...et Explorer version 5 5 or later via ethernet cable 3 The IP address of the DSR 4 WaveReader software must NOT be connected to the DSR Please exit all non essential software on the PC 5 Ensure that the DSR is not currently recording or archiving Follow the steps below to Upgrade the DSR Step 1 Launch the Browser software Microsoft Internet Explorer 5 5 or later Step 2 Enter the IP address of the D...

Страница 60: ...lick on the Send File button Step 5 Click on the Confirm Button A progress bar will appear PLEASE WAIT FOR THE PROGRESS BAR TO FINISH THEN WAIT FOR CONFIRMATION Click on the Reboot button to restart the unit for changes to take effect If unsuccessful download the flash file again and retry the steps 1 6 ...

Страница 61: ...st Forward Sx FWD Ex 02 46 57 44 03 Rewind Sx REW Ex 02 52 45 57 03 Frame Forward Sx FAD Ex 02 46 41 44 03 Frame Reverse Sx RAD Ex 02 52 41 44 03 Play Reverse Sx RPL Ex 02 52 50 4C 03 Increase Speed Sx ISP Ex 02 49 53 50 03 Decrease Speed Sx DSP Ex 02 44 53 50 03 Search Sx SEA Ex 02 53 45 41 03 Up Arrow Sx ARU Ex 02 41 52 55 03 Down Arrow Sx ARD Ex 02 41 52 44 03 Left Arrow Sx ARL Ex 02 41 52 4C 0...

Страница 62: ...ar for the year value For example 2001 is entered as 01 Time is always designated in Military Time Example In this example 14 39 on December 25 2000 is used to demonstrate the Set Clock Command String Notation Used in Value Column ASCII Character of desired Value Hex Value entered into command string Year Character 1 y1 0 30 Year Character 2 y2 0 30 Month Character 1 m1 1 31 Month Character 2 m2 2...

Страница 63: ...S Ex 02 73 4D 73 03 ASCII Status Response Messages Command ASCII String Model Name Response Sx MLN DSR 2000e Ex Software Version Number Response Sx SVN 1 18 Ex Sx RMS 0 Ex Not Recording Sx RMS 1 Ex Recording Sx RMS 2 Ex Not Recording and Disk Full Record Mode Status Response Sx RMS 3 Ex Recording and Disk Full Sx SMS 0 Ex Not Playing Sx SMS 1 Ex Playing Sx SMS 2 Ex Not Playing and End of Disk Stop...

Страница 64: ......

Страница 65: ...e Off Background Archive Mode Off Video Input Composite Front Panel Locked Off Brightness 50 Contrast 50 Saturation 50 Display Current Time and Date Off Display Record Capacity Off Display Last Alarm Off Display Archive Status Off Display Record or Playback Speed Off Display Playback Time and Date Off Baud Rate 9600 Hardwire Alarm Enabled Teletext Alarm Enabled Alarm Buzzer Disabled Multiplexer No...

Страница 66: ...Function Setting WINS Disabled Audio Record Setting Off ...

Страница 67: ...9 Weight 10 lbs 4 5 kg Connections Ethernet Port 10 100Mb RJ 45 Power Connector 2 1mm Barrel Connector Center Positive Accessory I O Port DB 9 Male See Section 1 9 Accessories Port SCSI Port 50 Way High Density SCSI connector RS 232 Serial Port DB 9 Male DTE Connection SVHS In 4 pin mini DIN connector See caution below SVHS Out 4 pin mini DIN connector Composite Video In BNC connector See caution ...

Страница 68: ...Unbalanced Audio Out RCA jack 315mV 600 Ohms Unbalanced On screen Video Indicators Archive Status End of Data Fast Forward Last Alarm Audio Pause Play Record Capacity Reverse Play Record Speed Rewind Start of Data Time and Date Video Loss Playback Speed Part Numbers Accessories PCB 0900 0127 User Manual 0150 0163 Archiving Addendum 0150 0145 WaveReader Software CD 0151 0005 WaveReader Software Man...

Страница 69: ...Authorization number RMA The unit s serial number must be provided before a RMA number can be issued Units returned to the factory for service must have freight and insurance prepaid and must show the RMA number clearly on all shipping documents The failure symptoms must be clearly described by the operator and enclosed with the unit together with a copy of the original suppliers invoice Failure t...

Страница 70: ...arranty repairs the customer will be billed for parts labor and shipping Labor will be billed in half hour increments Note Customers requesting an estimate prior to repair will be notified by phone If they cannot be reached they will be notified by fax If we are unable to reach the contact person for repair authorization after one phone attempt and two fax attempts the equipment will be returned w...

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