Troubleshooting
2001989-351A
ApexPro™
5-17
NOTE
Using the log file to verifying connectivity will result in approximately 10
seconds of unmonitored activity.
1.
Unplug the receiver subsystem Ethernet cable for at least 10 seconds.
2.
Reconnect the Ethernet cable and wait 30 seconds.
3.
Log into
Webmin
. Refer to the appropriate service manual (example, CIC or
ATS) if additional information is needed to log into
Webmin
.
4.
If the ApexPro application is running independently of the CIC application (such
as on a telemetry server), perform step
only. If the ApexPro application and the
CIC application co-exist on the same server (Nightshade or BCM CIC), perform
step
only.
5.
View the ApexPro Telemetry System logs for today as follows:
a.
Select the
Diagnostics
tab.
b.
Select
Logs > View
using the links on the left side of the
Webmin
window.
The main part of the
Webmin
window will now display a
View
Logs
information area.
c.
From the
ApexPro Logs
listing, select today’s log. (Logs are named using
the following convention: yyyymmdd.txt.)
d.
With the desired log selected, click
Submit
to display the log file.
e.
Scroll to the bottom of the log and search for an entry containing a string
similar to the following
“18:47:52.312 848:8E8 Rack Master:
CRackMaster::UpdateRack added receiver: 119.2.10.17:3001 in slot 1”
If the connection was properly established, there should be a string
containing “
hh:mm:ss ... UpdateRack added receiver: 119.X.X.X...
” where
hh:mm:ss reflects the time the Ethernet cable was reconnected, and
119.X.X.X reflects the IP address of the receiver.
f.
If a string such as that shown in step
above is not present, then the
connection has not been properly established.
6.
To view today’s ApexPro log on a server running both CIC and ApexPro,
complete the following procedure:
a.
Select the
System
tab.
b.
Using the links on the left side of the Webmin window, select
View Logs >
ApexLogs
c.
Select today’s log from the list of
ApexLogs
and click the
View Selected
Files
button.
d.
When the log displays, scroll to the bottom of the log and search for an entry
containing a string similar to the following
“18:47:52.312 848:8E8 Rack
Master: CRackMaster::UpdateRack added receiver: 119.2.10.17:3001 in
slot 1”
Содержание ApexPro TT
Страница 9: ...2001989 351A ApexPro vii...
Страница 10: ...viii ApexPro 2001989 351A...
Страница 11: ...2001989 351A ApexPro 1 1 1 Introduction...
Страница 20: ...1 10 ApexPro 2001989 351A Introduction...
Страница 21: ...2001989 351A ApexPro 2 1 2 Equipment Overview...
Страница 41: ...2001989 351A ApexPro 3 1 3 Installation and configuration...
Страница 62: ...3 22 ApexPro 2001989 351A Installation and configuration...
Страница 63: ...2001989 351A ApexPro 4 1 4 Maintenance...
Страница 84: ...4 22 ApexPro 2001989 351A Maintenance...
Страница 85: ...2001989 351A ApexPro 5 1 5 Troubleshooting...
Страница 109: ...2001989 351A ApexPro 6 1 6 Replaceable parts...
Страница 138: ...6 30 ApexPro 2001989 351A Replaceable parts Quad receiver module...
Страница 139: ...2001989 351A ApexPro 7 1 7 Checkout...
Страница 162: ...7 24 ApexPro 2001989 351A Checkout Unit Serial Number Institution Name Date Maintenance Repair Technician...
Страница 163: ...2001989 351A ApexPro A 1 A Technical specifications...
Страница 179: ...2001989 351A ApexPro B 1 B Electromagnetic compatibility...
Страница 190: ...B 12 ApexPro 2001989 351A Electromagnetic compatibility...
Страница 191: ...2001989 351A ApexPro 1 1...