17
TROUBLESHOOTING TIPS
Troubleshooting tips ...
Before you call for service
Problem
Possible Cause
What To Do
Suds in the tub
Wrong detergent.
Use only automatic dishwasher detergents to avoid
sudsing.
Finish
®
Quantum
®
Automatic Dishwashing
Detergent
has been approved for use in all GE
Appliances dishwashers.
To remove suds from the tub, open the dishwasher and
let suds dissipate. Open the door, press and hold
Start
for 3 seconds, and close the door.
Rinse agent was spilled.
Always wipe up rinse agent spills immediately.
Detergent left in dispenser
cups
Dishes or utensils are blocking
the detergent cup.
Reposition the dishes, so the water from the lower spray
arm can flush the detergent cup. See the
Loading
section.
Reposition the tall utensils or heavy silverware that may
be keeping the dispenser cup door from opening.
See the
Loading
section. Don’t place large bowls or pots
directly under the detergent dispenser.
Black or gray marks
on dishes
Aluminum utensils have rubbed
against dishes.
Remove marks with a mild, abrasive cleaner.
Dishes don’t dry
Low inlet water temperature.
Make sure inlet water temperature is at least 120°F (49°C).
Select
Heated Dry
.
Use
Wash Temp Boost
or
Boost Temp
option.
Select a higher cycle, such as
Wash Temp Sani
,
Sanitize Temp
or
Heavy
.
Rinse agent dispenser is empty.
Check the rinse agent dispenser and fill as required.
Additional drying time is
needed.
Leave door closed after the Clean light appears to allow
the fan to run an additional 90 minutes.
Note:
If you open the door, this fan extension will be
cancelled.
Control panel responded
to inputs but dishwasher
never filled with water
Door may not be completely
closed.
Make sure the door is firmly closed.
Water valve may be turned off.
Make sure water valve (usually located under the sink) is
turned on.
Flood float may be stuck.
Remove Ultra-Fine filter and lightly tap the piece under
the ultra fine filter that looks like a salt shaker. Replace
the filter
Stained tub interior
White film on inside surface—
hard water minerals.
GE Appliances recommends
Finish
®
Jet-Dry
®
Rinse Aid
to help prevent hard water mineral deposits from forming.
Run dishwasher with citric acid to remove mineral deposits.
Citric acid (Part number:
WD35X151
) can be ordered
through GE Appliances Parts. See back cover for ordering
information. Alternatively, purchase
Finish
®
Dishwasher
Cleaner
and follow the directions on the label.
Dishwasher won’t run
Fuse is blown or circuit breaker
is tripped.
Replace fuse or reset circuit breaker. Remove any other
appliances from the circuit.
Power is turned off.
In some installations, the power to the dishwasher is
provided through a wall switch, often located next to the
disposer switch. Make sure it is on.
Control panel is locked.
Unlock control panel. See the
Getting started
section.
Possible leak is detected.
Call for service at 800.561.3344.
Proper Start sequence was not
followed.
See the
USING THE DISHWASHER
section.
Control panel lights go
off when you’re setting
controls
Time too long between touching
of selected buttons.
29-6328 5/19 MCC
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