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Screening Calls from the Handset

Use the handset to screen calls even when you can’t hear the answering system.

When the answering system picks up:

1.  Press the flash/exit button to access the answering system. 

CALL SCREENING

 

shows on 

the display.

2.  Listen as the caller leaves a message.
3.  Press the talk/end buttons to speak to the person or press the flash/exit button to stop 

screening the call.

Accessing the Answering System from Another Location

You can access your answering system from any touch-tone phone by entering your 
3-digit security code during the playing of outgoing announcement or after you hear the 
outgoing announcement.
1.  Dial the telephone number to which the answering system is connected.
2.  Enter the security code during the outgoing announcement or after you hear the tone.

Note: The default security code is 123

3.  Follow the voice menu to use the answering system’s remote functions.

The remote feature lets you perform the following functions:

To 

Press this button

Review message  

1

Play back messages  

2

Stop message playback  

2

Erase message  

0 (during message playback)

Skip message  

3

Turn off/on answerer  

4

Review voice menu options  

7

Memory Full

When answering system memory is full, the system answers after 10 rings, beeps and 
waits for you to enter the 3-digit security code. If you don’t enter the security code within 
8 seconds, the phone hangs up.
You should erase some messages so the answering system can record new messages.

NOTE: The unit also answers after the 10th ring if it is turned off. To access 

the answering system, enter your 3-digit security code.

Changing the Battery

CAUTION: To reduce the risk of fire or personal injury, use only the 

Thomson Inc. approved model 5-2721 Nickel-metal Hydride battery  

(Ni-MH), which is compatible with this unit.

1.  Make sure the telephone is 

OFF

 (not in TALK mode) before you replace the battery.

2.  Remove the battery compartment door.
3.  Disconnect the cord attached to the battery pack and remove the battery pack from 

the handset.

4.  Plug the battery pack cord into the jack inside the compartment.
5.  Put the battery compartment door back on.
6.  Place handset in the base or handset charge cradle to charge. 

Allow the handset 

battery to properly charge (for 16 hours) prior to first use or when you install a new 

battery pack. If you do not properly charge the phone, battery performance will be 

compromised.

Battery Safety Precautions

•  Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type, toxic 

materials could be released which can cause injury.

•  To reduce the risk of fire or personal injury, use only the 

Nickel-metal Hydride 

battery listed in the User’s Guide.

•  Keep batteries out of the reach of children.
•   Remove batteries if storing over 30 days.

Display Messages

The following messages shows the status of the phone, provides Caller ID information, or 
helps you set up and use your phone.

BLOCKED NUMBER

 

Indicates the person is calling from a number which is blocked 

 

from transmission.

CHARGING..

Indicates the handset needs to charge for a period of time  

 

before it can resume normal function.

DELETE ALL?

 

Prompt asking if you want to erase all CID records.

DELETE CALL ID?

 

Prompt asking if you want to erase the CID record showing on 

 

the display.

DELETE?

 

Prompt asking if you want to erase one of the 50 records  

 

stored in the phone’s memory.

DUPLICATE NUMBER

  Under VIP melody feature, if the desired number/record was  

 

selected in any one of TEN VIP melody records before,  

 

DUPLICATE NUMBER

 shows in the display. 

END OF LIST

 

Indicates that there is no additional information in CID memory.

ENTER NAME

 

Prompt telling you to enter a name in one of the 50  

 

 

memory locations.

ENTER TEL NUMBR

 

Prompt telling you to enter a telephone number in one of the  

 

50 memory locations.

NEW

 

Indicates call or calls which have not been reviewed.

4.  Wait for the person at the receiving handset to press the delete/int button.

NOTE: If the receiving handset does not answer within two minutes, the 

intercom call is automatically canceled. The originating handset displays 

NO 

ANSWER

.

5. When finished, press the flash/exit button or delete/int button on either handset  

to deactivate the intercom.

NOTE: The system is expandable up to 4 handsets (by purchase of optional 

Model 21920 handset with recharge cradle). When 4 handsets are registered, 

the system can handle 2 separate intercom operations at once, for example, 

1st handset intercoms with 2nd handset while 3rd handset intercoms with 

4th handset.

Receiving an Intercom Call

When you receive an intercom call, your handset beeps. To answer the call press the 
delete/int button or talk/end button.

Advanced Intercom Features

Receiving an Incoming Call During an Intercom Call

If you receive a telephone call during an intercom call, the intercom call is immediately 
terminated and both handsets ring. Either handset user may press the talk/end button to 
answer the call.

Using Intercom with External Telephone Calls

During a telephone call, you may use the intercom/paging function to page another 
handset and have an off line, private (two-way) intercom conversation. You may also 
have a three-way conversation between the external caller and the handsets, or you may 
transfer the external telephone call to another handset.

Two-Way Calling

1.  During an external call, press the delete/int button, and use the touch-tone pad to 

enter the handset number you want to call.

NOTE: The receiving handset presses the delete/int button to answer the 

intercom call. Both intercom users may speak privately. The external caller 

will not hear the intercom conversation.

2.  When finished, press the flash/exit button or delete/int button to end the intercom call, 

return to the talk mode, and resume your original telephone conversation.

Three-Way Calling 

1.  During an external call, press the delete/int button. 

LINE ON HOLD EXTENSION?

 

shows 

in the display.

2.  Use the touch-tone pad to select Handset #. You will hear a paging tone and 

PAGING

 

shows in the originating handset’s display.

NOTE: 

PAGING FROM... 

shows in the display on the receiving handset, and the 

receiving handset presses the delete/int or talk/end button to answer the 

intercom.

3. When the receiving handset connects, press the redial/format/conf button on the 

originating handset to conference with the receiving handset and the external 
caller. 

CONFERENCE

 shows in the display on the originating and receiving handsets.

NOTE: A handset can enter conference mode directly by pressing talk/end on 

the second handset during a call.

Call Transfer

During an external call, you may transfer the external call to another handset.
1.  Press the delete/int button on the originating handset to put an external call on hold, 

and then page the receiving handset.

2.  Use the touch-tone pad on the handset to select Handset #. You will hear a paging 

tone. 

PAGING

 

shows on the originating handset’s display, and 

PAGING FROM...

 

shows 

on the receiving handset’s display.

3.  When the receiving handset connects, press the talk/end button on the originating 

handset to transfer the call.

Caller ID (CID)

IMPORTANT: In order to use this unit’s Caller ID features, you must subscribe 

to either the standard Name/Number Caller ID Service or Call Waiting Caller 

ID Service. To know who is calling while you are on the phone, you must 

subscribe to Call Waiting Caller ID Service.

This unit receives and displays information transmitted by your local phone company. 
This information can include the phone number, date, and time; or the name, phone 
number, date, and time. 

4.  Press the phonebook button. The display shows

 

ENTER NAME

.

5.  Use the touch-tone pad to enter a name (up to 15 characters). More than one letter 

is stored in each of the number keys. For example, to enter Bill Smith, press the 2 key 
twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for 
the letter L. Press the 5 key 3 times for the second letter L, and press the 1 key to insert 
a space between the first and last name. Press the 7 key 4 times for the letter S; press 
the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key 
for the letter T; press the 4 key twice for the letter H.

NOTE: If you make a mistake press the delete/int button to backspace and 

erase the wrong character(s) or number(s).

6.  Press the phonebook button to confirm and save the record. The display shows 

ENTER 

TEL NUMBR

.

7.  Use the touch-tone pad to enter the telephone number (up to 20 digits, including 

pauses (press #pause/ringer button), and press the phonebook button again to save 
the record. The unit beeps to confirm.

NOTE: The system treats PAUSES as delays or spaces in the dialing sequence.

8.  To enter another name and number in a different memory location, return to step 2 

and repeat the process.

Storing the Last Number Dialed

You may transfer all three redial numbers to internal user memory.
1.  Make sure the phone in 

OFF

 (not in TALK mode).

2.  Press redial button to display the most recent redial number.
3.  Use the cid/vol ( 

6

 or 

5

) button to scroll to desired redial number.

4.  Press phonebook button to display 

SELECT MEMORY 01 - 50

.

5.  Use touch-tone pad to enter two digit desired memory location (01 through 50).  

Display will show 

ENTER NAME

.

6. Follow step 5 in the “Storing a Name and Number in Phonebook” section to 

enter name.

NOTE: If the memory location is occupied,

 REPLACE MEMO?

 is displayed, and 

you must confirm replacement by pressing the phonebook button.

7.  Press phonebook button to save.
8.  To enter another name and number in a different memory location, return to step 2 

and repeat the process.

NOTE: If the redial number has more than 20 digits, it cannot be stored 

in memory.

Inserting a Pause in the Dialing Sequence  

(of a Stored Number)

Press the #pause/ringer button on the handset’s touch-tone pad to insert a delay in 
dialing sequence when a pause is needed to wait for a dial tone (for example, after you 
dial 9 for an outside line, or to wait for a computer access tone.) Each pause counts as 
one digit in the dialing sequence.

Reviewing Records Stored in Phonebook

1.  Make sure the phone is 

OFF 

(not in talk mode).

2.  Press the phonebook button to display 

SELECT MEMORY 01-50

.

3.  Press the cid/vol ( 

6

 or 

5

) buttons to scroll the records, or use the handset’s  

touch-tone pad to enter the memory location number.

Changing Records Stored in Phonebook

Follow the procedure for Storing Names and Numbers in Phonebook, except replace a 
stored telephone number with a new one.

Deleting Records Stored in Phonebook

1.  Make sure the phone is 

OFF 

(not in talk mode).

2.  Press the phonebook button to display 

SELECT MEMORY 01-50

.

3.  Press the cid/vol ( 

6

 or 

5

) button to scroll to the record you want to delete or use  

the touch-tone pad to enter the desired memory location.

4. Press the delete/int button to mark the record for deletion. The display shows 

DELETE?

5.  Press the delete/int button to delete the record. 

DELETED

 

shows in the display.

NOTE: If you don’t want to change or delete a record, simply press the flash/

exit button, or wait for one minute to exit the review mode automatically.

Dialing a Number from Phonebook

1.  Make sure the phone is 

ON

 (in talk mode) by pressing the talk/end button.

2.  Press the phonebook button to display 

MEMO # - -

.

3.  Use the touch tone pad to enter the memory location number. The number 

dials automatically.

   

-OR-

1.  Make sure the phone is 

OFF

 (not in talk mode).

2.  Press the phonebook button to display 

SELECT MEMORY 01-50

.

3.  Press the memory location for the phone number you want to dial, or use the  

cid/vol ( 

6

 or 

5

) button to scroll to the number you want to dial.

4.  Press the talk/end button. The number dials automatically.

Chain Dialing from Memory

Use this feature to make calls from records stored in memory which require a sequence 
of numbers, such as a calling card number used for a frequently called long distance 
number. The following example shows how you can store each part of the dialing 
sequence and use chain dialing to make a call through a long distance service:

The Number For  

Memory Location

Long Distance Access Number 

7

Authorization Code 

8

Frequently called long distance number 

9

1.  Make sure the phone is 

ON 

(in talk mode) by pressing the talk/end button.

2.  Press the phonebook button, and then press 07.
3.  When you hear the access tone, press the phonebook button, and then press 08.
4.  At the next access tone, press the phonebook button and then 09.

Answering System Operation

This section discusses the buttons and features on the answering system.

Message Counter Indicator

The message counter gives you a numeric display of how many messages you have. The 
new message indicator flashes to indicate you have new messages. See below for the 
details.
a) Message counter has a number displayed without flashing - No new messages. Shows 

total number of old messages.

b) Message counter has a flashing number displayed - There are new messages. Shows 

total number of old and new messages.

c)  Message counter has bars ( - - ) - Answerer is off.
d) Message counter has an “

F

“ flashing on the display - Memory is full.

e)  Message counter has a “

CL

” flashing on the display - Clock is not set since power up or 

after power failure.

f)  Message counter has six horizontal bars flashing on the display -  MEMO recording.
g) Message counter has a “

An

“ flashing on the display - Answering incoming calls and 

recording an incoming call.

h) Message counter has “

LA

” - The answering system is being accessed remotely.

i)  Message counter has “

En

“ on the display - English is selected as the current voice 

prompt during language selection.

j)  Message counter has “

Fr

“ on the display - French is selected as the current voice 

prompt during language selection.

k)  Message counter has “

SP

“ on the display - Spanish is selected as the current voice 

prompt during language selection.

NOTE: While the messages are playing, the message counter will display the 

messages in the order they were received.
NOTE: The maximum recording time for each message is 3 minutes and the  

total recording time of this unit is 12 minutes.

Leaving a Message/Memo

Use the memo feature to leave a message.
1. Press and hold the memo button.
2. Begin speaking after you hear “

RECORD MESSAGE

” and start tone.

3. Release the memo button when you are finished recording the memo.

NOTE: Maximum recording time for memo is 3 minutes.

Screening Calls from the Base

1.  When the answering system answers the call, listen while the caller leaves a message 

(to determine who is calling).

2.  To speak to the caller, pick up the handset, and press the talk/end button.
The answering system automatically stops recording when you activate the handset or 
pick up an extension phone.

TIP: Make sure the volume on the base is set loud enough to hear your 

incoming calls.

Messages Playback

The message counter let you know when you have message(s) or new message(s).  
To play the messages, press the play/stop button.
While a message is playing, you may do the following:
•  Press the corresponding play/stop button to stop the message playback.
•  Press and release the review button to restart the current message.
•  Press and release the review button twice to go to the previous message.
•  Press and release the skip button to go to the next message.
•  Press the delete button to erase the current message.

Memory Full

When the answering system memory is full, the system answers after 10 rings. You 
should erase some messages so the answering system may record new messages.

Erasing Messages

You may erase messages in the following three ways:

To erase a message while it is playing

1.  Press and release play/stop button.
2.  Press the review and skip buttons to select and play the message you want to erase.
3.  Press the delete button, the current message is erased, and the next message plays.

To erase all previously played Messages in a mailbox

1.  Make sure the phone is 

OFF

 (not in talk mode)

2.  Press and hold the delete button until “

ALL OLD MESSAGES ERASED

” is announced. 

To erase a message from the handset : 

1.  Press the flash/exit button on the handset
2.  Press the play/stop (key 2)  on the handset.
3.  Press the erase (key 0) on the handset to erase a message during playback.

NOTE: Erased messages cannot be restored.

Remote Access

You may access the answering system with the cordless handset or from any tone-dial 
compatible telephone.

Cordless Handset

Use the corresponding handset keys just like you would use the base buttons  
(see “Answering System Setup”). The button functions are located on the handset above 
each number key. For example, to play messages:
•  Press the flash/exit button. The display shows 

ANSWERER REMOTE ACCESS

.

•  Press the play/stop button to play the message.
•   When you are finished listening to your messages, press the flash/exit button again.

HANDSET NAME

  

Prompt telling you to enter the user name for the    

 

 

registered handset.

HANDSET NEEDS

 

Indicates you must register a non-registered handset prior  

REGISTRATION 

to use.    

INCOMPLETE DATA

 

Caller information is interrupted during transmission or  

 

the phone line is excessively noisy. Indicates no CID information  

 

was  received, you are not subscribed to CID service, or CID   

 

service is not working.

LINE IN USE 

 

Displays on handset while the line is in use.

LONG DISTANCE

 

Indicates CID record is from a long distance call.

LOW BATTERY

 

Indicates the battery needs to be charged.

NEW VOICE MAIL  

Indicates voice mail has not been retrieved from    

 

 

service provider.

CALL SCREENING 

Indicates you may use the handset to screen calls before     

 

answering the call

MSG WAITING OFF

 

Indicates voice mail has been retrieved from service provider.

NEW CALL XX

 

XX represents the number of new CID records not reviewed.

NO CALLS

 

Indicates there are no CID records in memory.

OUT OF RANGE

 

May indicate handset is too far away from the base or that  

 

the power has been interrupted. Move closer and check  

 

 

connections.

PAGING or 

 

Someone pressed the page button on the base or delete/int 

PAGING FROM

 

button on the handset

REPT

 

Indicates a repeat call message. Indicates a new call from the  

 

same number was received more than once.

SEARCHING

 

Indicates handset is searching for the base.

UNKNOWN CALLER/

  Indicates incoming call is from an area not serviced by CID or  

NAME/NUMBER

 

the CID information was not sent.

Answering System Display Messages

The following messages show the status of the answering system or help you set up and 
use the system.

0-59

 

Indicates the total number of messages.

CL (blinking)

 

The voice time/day stamp needs to be set.

 

- -

 

Answering system is turned off. 

 

An (blinking)

 

The system is answering a call.

F (blinking)

 

Answering system memory is full.

Six bars (blinking)

 

The system is recording a memo or an announcement.

LA (Line Access)

 

External line remote answering system. 

Handset Sound Signals

Signal 

Meaning

A long warbling tone (with ringer on) 

Signals an incoming call

Two short beeps (rings once) 

Error Tone

Three short beeps (several times) 

Page signal

One beep every 7 seconds 

Low battery warning

Troubleshooting Guide

Telephone Solutions

No dial tone
•  Check or repeat installation steps:
  Make sure the base power cord is connected to a working electrical outlet.
  Make sure the telephone line cord is connected to the base and the wall jack.
•  Connect another phone to the same jack. If it doesn’t work, the problem might be your 

wiring or local service.

•  The handset may be out of range of the base. Move closer to the base.
•  Make sure the battery is properly charged (for 16 hours).
•  Make sure the battery pack (in the handset) is properly installed.
•  The handset should beep when you press the talk/end button, and the charge indicator 

on the base should be lit when the handset rests in the cradle. If not, the battery may 
need to be charged.

•  Place handset in charge cradle for at least 20 seconds to reset the unit.
Handset does not ring
•  Make sure the handset ringer software switch is set to on.
•  The handset may be out of range of the base. Move closer to the base.
•  You may have too many extension phones on your line. Try unplugging some 

extensions.

•  Check for a dial tone.
You experience static, noise, or fading in and out
•  The handset may be out of range of the base. Move closer to base.
•  Make sure base is not plugged into an electrical outlet with another household 

appliance. If necessary, relocate the base.

•  Charge the battery (for 16 hours).
Unit beeps
•  Clean the charging contacts on the cordless handset and base charge cradle with a 

soft cloth or an eraser.

•  See solutions for “No dial tone ” on previous page.
•  Replace the battery.
Memory dialing doesn’t work
•  Did you program the memory location keys correctly?
•  Did you follow proper dialing sequence?

Storing CID Records (In CID Memory)

If you are not at home or cannot answer, your telephone’s Caller ID memory stores the 
data for the 40 most recent calls you received so you can see who called while you 
were unavailable. When the 41st call is received, the oldest Caller ID record (1st call) is 
automatically deleted.
You may review the stored information at any time. Calls received since your last review 
show as 

NEW

 in the display. Calls that have not been previously reviewed but were 

received from the same number more than once show as 

REPT

 in the display.

Reviewing CID Records

As calls are received and stored, the display is updated to let you know how many calls 
have been received. To scroll CID records:
1.  Make sure the phone is 

OFF

 (not in talk mode).

2.  Press the cid/vol ( 

6

 ) button to review the newest CID record.

3.  Press the cid/vol ( 

5

 ) button to review the oldest CID record first.

Dialing a CID Number

1.  Make sure the phone is 

OFF

 (not in TALK mode). 

2.  Use the  cid/vol ( 

6

 or 

5

)  button to display the desired record. 

3.  Press the talk/end button. The number dials automatically.

NOTE: Depending on (a) how the incoming caller’s phone number is formatted 

when it is received, and (b) whether or not you previously pre-programmed 

your local area code into the set up menu, you may need to adjust the format 

of the incoming caller’s stored phone number before making the call, press 

the redial/format/conf button to adjust the number, and try again.

Available formats include:

Number of digits  

Explanation  

Example

  Eleven digits

 

long distance code “1 ” 

1-317-888-8888 

 

+3-digit area code 

 

+7-digit telephone number.

  Ten digits

 

3-digit area code + 

317-888-8888 

 

7-digit telephone number.

  Seven digits

 

7-digit telephone number. 

888-8888

Storing CID Records in Internal Memory

You may also store CID information in the phone’s internal memory. 

NOTE: It is important that you format CID records correctly BEFORE 

storing in internal memory as you cannot reformat CID records stored 

in memory.

1. Make sure the phone is 

OFF 

(not in talk mode).

2.  Use the  cid/vol ( 

6

 or 

5

)  button to scroll to the desired CID record.

3.  Press the phonebook button to display 

SELECT MEMORY 01-50

.

4.  Use the touch-tone pad to enter a memory location to store the number in that 

memory location. You will hear a confirmation tone. 

NOTE: If the memory location is occupied, 

REPLACE MEMO? 

is displayed, and 

you must confirm replacement by pressing the phonebook button.
NOTE: Press the flash/exit button once to keep the previous setting  

(making no changes) and return to the menu.
NOTE: If the selected CID record contains any information that is non-numeric, 

the unit will not allow this record to transfer to the internal user memory. The 

handset will display 

UNABLE TO STORE

.

To Replace a Stored CID Record

1.  Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter the 

memory location, 

REPLACE MEMO?

 shows in the display.

2. Press the phonebook button again, and the new CID record replaces the old memory in 

that location. You will hear a confirmation tone.

Deleting a CID Record

1.  Make sure the phone is 

OFF

 (not in TALK mode).

2.  Use the cid/vol ( 

6

 or 

5

) button to display the CID record you want to delete.

3. Press the delete/int button. The display shows 

DELETE CALL ID?

4. Press the delete/int button to erase the record showing in the display. The display 

shows 

DELETED

.

NOTE: Press the flash/exit button to return to the standby mode without 

deleting any CID records.

Deleting All CID Records

1.  Make sure the phone is 

OFF

 (not in TALK mode).

2.  Use the cid/vol ( 

6

 or 

5

) button to display any Caller ID record.

3.  Press and hold the delete/int button until 

DELETE ALL?

 shows in the display.

4.  Press delete/int button to erase all of the current CID records. The display shows 

DELETED

 followed by 

NO CALLS

.

NOTE: Press the flash/exit button to return to the standby mode without 

deleting any CID records.

Memory

Each handset can store up to fifty 20-digit numbers with up to 15-character names in 
memory for quick dialing. This memory feature is in addition to the CID memory log, 
which stores up to 40 CID records in each handset.

Storing a Name and Number in Phonebook

1.  Make sure the phone is 

OFF 

(not in talk mode).

2.  Press the phonebook button to display 

SELECT MEMORY 01-50

.

3.  Press the desired memory location button (01 through 50) or use the cid/vol  

6

 or 

5

)  button to scroll to desired the memory location. 

NOTE: If the memory location is occupied, the memory location number and 

stored name and telephone number shows in the display. If the memory 

location is empty, 

EMPTY

 shows in the display.

Time call received

Date call received

Number of calls

 

Caller s name

 

Caller s phone number

 

Unit locks up and no communication between the base and cordless handset
•  Unplug the power adaptor from the electrical outlet and the back of the base. Remove 

the handset battery. Wait for 30 seconds and plug the power adaptor back into the 
base and electrical outlet. Reconnect the battery and charge for 16 hours.

Caller ID Solutions

No Display
•  Charge the battery (for 16 hours). Or replace the battery.
•  Make sure the unit is connected to a non-switched electrical outlet. Disconnect the 

power adaptor from the base and reconnect it.

Caller ID Error Message
•  The unit displays this message if it detects anything other than valid Caller ID 

information during the silent period after the first ring. This message indicates the 
presence of noise on the line.

No Caller ID
•  You must be subscribed to the standard Name/Number Caller ID service from your 

local telephone company to receive CID information.

Battery

If you experience any of the following problems, even after recharging the battery, you 
may need to replace the battery pack:
•  Short talk time
•  Poor sound quality
•  Limited range
•  Charge indicator fails to turn on

Answering System Solutions

Can’t hear messages, beep, etc.
•  Adjust speaker volume.
Time/Day setting stuck at 12 a.m Mon.
•  Set the time clock. 
Answers on 10th ring
•  Make sure answering system is turned on.
•  Answering system memory may be full. Erase some messages.
Incoming messages are incomplete
•  An extension phone may have been lifted as a message is received.
•  Answering system memory is full. Erase some messages.
•  You may have accidently pressed the play/stop button during playback and stopped 

the message.

Won’t respond to remote commands
•  You must use a tone-dial phone. This phone does not support pulse (rotary) dialing.
•  Make sure to enter the correct security code.
•  Did unit hang up? If you take no action for a period of time,  

it automatically hangs up.

Causes of Poor Reception

•  Aluminum siding.
•  Foil backing on insulation.
•  Heating ducts and other metal construction that can shield radio signals.
•  You ’re too close to appliances such as microwaves, stoves, computers, etc.
•  Atmospheric conditions, such as strong storms.
•  Base is installed in the basement or lower floor of the house.
•  Base is plugged into AC outlet with other electronic devices.
•  Baby monitor is using the same frequency.
•  Handset battery is low.
•  You’re out of range of the base.

General Product Care

To keep your unit working and looking good, follow these guidelines:
•  Avoid dropping the handset, as well as other rough treatment to the phone.
•  Clean the phone with a soft cloth.
•  Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other 

chemical products to clean the unit. Doing so will damage the finish.

•  Retain the original packaging in case you need to ship the phone at a later date.
•  Periodically clean the charge contacts on the handset and base with a clean pencil 

eraser.

Service

Thomson Digital Technologies Ltd., warrants to the purchaser or gift recipient that if any 
manufacturing defect becomes apparent in this product within 1 year  from the original 
date of purchase, it will be replaced free of charge, including return transportation.
This warranty does not include damage to the product resulting from accidents, misuse 
or leaking batteries.
Should your product not perform properly during the warranty period, either:
1.  Return it to the selling dealer with proof of purchase for replacement,
   

 

OR

2.  Remove the batteries (where applicable), and pack product complete with accessories 

in the original carton (or equivalent).

  — Mail prepaid (with proof of purchase) and insured to:

       

Thomson Digital Technologies Ltd. 

 

6200 Edwards Boulevard 

 

Mississauga, Ontario 

 

Canada L5T 2V7

The provisions of this written warranty are in addition to and not a modification of or 
subtraction from the statutory warranties and other rights and remedies contained in 
any applicable legislation, and to the extent that any such provisions purport to disclaim, 
exclude or limit any such statutory warranties and other rights and remedies, such 
provisions shall be deemed to be amended to the extent necessary to comply therewith.
If you are unable to find a qualified servicer for out of warranty service, you may write 
to:
   

Thomson Digital Technologies Ltd.

 

 

c/o Thomson Inc. 

 

P.O. Box 0944 

 

Indianapolis, Indiana, U.S.A., 46206-0944

Attach your sales receipt to this booklet for future reference. This information is required if 
service is needed during the warranty period.
PURCHASE DATE ___________________________________________
NAME OF STORE ______________________________________________ 

To order, call the nearest distributor for your area;
Ontario: (905) 624-8516 

Manitoba: (204) 783-2088

British Columbia: (604) 438-8001 

Quebec: (514) 352-9071

A shipping and handling fee will be charged upon ordering.

It is required by law to collect appropriate sales tax for each individual state, country, 
and locality to which the merchandise is being sent. Items are subject to availability

 

Accessory Information

DESCRIPTION 

MODEL NO.

Handset Replacement Battery 

5-2721

AC Power converter 

 5-2760

Handset charge cradle  

5-2773

NOTE: The RBRC seal on the battery used in your Thomson Inc. product 
indicates that we are participating in a program to collect and recycle the 
rechargeable battery (or batteries). 
For more information go to the RBRC web site at www.rbrc.org 
or call 1-800-8-BATTERY or contact a local recycling center.

Call Waiting Caller ID

Provided you subscribe to Call Waiting Caller ID service from your phone company;  
if you receive an incoming call and you are using the GE multi handset system, a beep 
indicates the presence of a Call Waiting call on the line.  The Call Waiting Caller ID 
information will be displayed and stored in the history of all handsets in the system.
•  When you hear the call waiting beep in the handset receiver, press the flash/exit 

button to put the current call on hold and answer the incoming call. Press flash/exit 
again to return to the original call.

Receiving CID Records

When you receive a call, the Caller ID information is transmitted between the first and 
second ring. The Caller ID information appears on the display while the phone rings, 
giving you a chance to monitor the information and decide whether or not to answer the 
call.

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