The Problem Solver
Stainless Steel Range
24
Questions?
Use this
problem
solver!
PROBLEM
POSSIBLE CAUSE
SURFACE BURNERS
• Burners assembled incorrectly after cleaning. Make sure the burner
DO NOT LIGHT
assembly is put together correctly and that the outer caps/burner
ports are aligned.
• Ports blocked in the outer cap near the ignitor. Clean and
reassemble. See “Burner assembly” in the Care and Cleaning section.
• Inspect the manual cut-off valve to insure that it is not closed.
• Make sure the electrical plug is plugged into a live power outlet.
• Check for a power outage.
SURFACE BURNER
• Improper air/gas ratio in burners. Call for service.
FLAMES VERY
LARGE OR YELLOW
TICKING SOUND OF
• The spark ignitor is not deactivated. Turn the burner OFF and
SPARK IGNITOR
relight. Some ticking is normal. If ticking is excessive, call for service.
AFTER SURFACE
BURNER LIGHTS
STRONG ODOR FROM
• Improper air/gas ratio in surface burners. Call for service.
SURFACE BURNERS
OVEN LIGHT
• The light bulb is loose or defective. Tighten or replace the bulb.
DOES NOT WORK
• The switch operating light is broken. Call for service.
FOOD DOES NOT
• The oven controls are improperly set. See the “How to set your oven
BAKE OR ROAST
for baking or roasting” section.
PROPERLY
• Incorrect cookware or cookware of improper size being used.
See the “How to set your oven for baking or roasting” section.
• Use a foil tent to slow down browning during roasting.
FOOD DOES NOT
• The oven control is not set at BROIL.
BROIL PROPERLY
• The oven door is not open to the broil stop position as recommended.
• Improper shelf position being used. See the Broiling Guide.
• Food is being cooked in a hot pan.
• Cookware is not suited for broiling. Use the broiling pan and grid
that came with your range.
• Aluminum foil used on the broiling pan and grid has not been fitted
properly and slit as recommended.
• In some areas the power (voltage) may be low. Preheat the broil
element for 10 minutes. Broil for the longest period of time
recommended in the Broiling Guide.
OVEN WILL NOT
• Plug on the range is not completely inserted in the electrical outlet.
WORK
• A fuse in your home may be blown or the circuit breaker tripped.
• The oven controls are not properly set.
• The oven controls are set for cleaning. If necessary, allow the oven to
cool, then open the door.
OVEN WILL NOT
• The oven temperature is too high to set a self-clean operation.
SELF-CLEAN
Allow the range to cool to room temperature and reset the controls.
• The controls are not properly set.
• The self-clean cycle will not start until the shelf slide assemblies have
been removed.
“CRACKING” OR
• This is normal. This is the sound of the metal heating and cooling
“POPPING” SOUND
during both the cooking and cleaning functions.
DURING CLEANING
EXCESSIVE SMOKING
• Excessive soil. Press the OFF selector button. Open the windows to
OCCURS DURING
rid the room of smoke. Wait until the DOOR LOCKED light goes
CLEANING
off. Wipe up excess soil and reset the clean cycle.
STRONG ODOR FROM
• An odor from the insulation around the inside of the oven is normal
SELF-CLEAN CYCLE
for the first few times the oven is used. This is temporary.
OVEN NOT CLEAN
• The oven was heavily soiled. Clean up heavy spillovers before starting
AFTER A CLEAN
the clean cycle. Heavily soiled ovens may need to self-clean again.
CYCLE
• The oven controls are not properly set. See the Self-Cleaning section.
