CUSTOMER SERVICE
SERVICE AND UNRESOLVED PROBLEMS
For assistance, phone GDI Communications Customer Service Department
between 7:00 A.M. and 3:30 P.M. Pacific Time at (775) 345-8000 or FAX (775)
345-8010.
When calling for assistance try to do so from the installation site, we have a
better chance to successfully troubleshoot your installation and getting your
installation up and running.
Before returning a product for repair, you must call GDI Communications
Customer Service Department and receive a Returned Material Authorization
(RMA) number. This number must appear on the outside of the shipping
container with the address as indicated below. Products should be returned to:
GDI COMMUNICATIONS LLC., 280 I-80 West Exit 1 Verdi, NV 89439.
Attention: Customer Service-RMA #
To ensure accurate return of repaired/replaced product, please enclose a note
with the returned item; with your name, company name, mailing address,
telephone number, RMA number and any special instructions.
During the first year after the date of purchase, all labor and materials will be
provided without charge. There shall be no warranty for either parts or labor after
the expiration of one year from the date of purchase or if in GDI
Communications sole discretion the product has been deemed to be modified or
abused.
Units must be returned postage prepaid, CODs will not be accepted! It is
recommended that the unit be insured when shipped. Units returned without
proof of date-of-purchase or out-of-warranty units will be repaired or replaced (at
the option of GDI Communications) and a charge will be made for parts and
labor.
Products repaired/replaced under warranty will be returned to any destination
within the USA at GDI Communications’s expense. The carrier and method
of shipment will be determined by GDI Communications.
If the customer requests a specific form of conveyance or is located beyond the
USA borders or if the unit is out-of-warranty, all shipping costs will be incurred by
the customer.
11
