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www.gateway.com

Internet

You cannot connect to the Internet

■

If you are using a dial-up modem, make sure that the modem cable is plugged into 
the modem jack and not the Ethernet network jack. See 

“Back” on page 8

 to make 

sure that the connections have been made correctly.

- OR -

If you are using a cable or DSL modem, make sure that the modem cable is plugged 
into the Ethernet network jack and not the modem jack. See 

“Back” on page 8

 to make 

sure that the connections have been made correctly.

■

Make sure that you do not have a problem with your modem. For more information, 

“Modem (dial-up)” on page 66

.

■

Make sure that your account with your Internet service provider (ISP) is set up 
correctly. Contact your ISP technical support for help.

You see an “Unable to locate host” message and are unable to browse the Internet

This problem can occur when you have typed a URL (Web address) incorrectly, you have 
lost your Internet connection, or your ISP is having technical difficulties.

Double-check the URL or try a different URL. If the error message still appears, disconnect 
from the ISP connection and close your browser, then reconnect and open the browser. 
If you still get the error, your ISP may be having technical difficulties.

Connecting to a Web site takes too long

Many factors can affect Internet performance:

■

The condition of the telephone lines in your residence or at your local telephone 
service

■

The condition of the Internet computers to which you connect and the number of 
users accessing those computers

■

The complexity of graphics and multimedia on Web pages

■

Having multiple Web browsers open, performing multiple downloads, and having 
multiple programs open on your computer

People are sending you e-mail messages, but you have not received any mail

■

Click the receive button in your e-mail program.

Help and 

Support

For more information about troubleshooting Internet connections, 
click Start, then click Help and Support.

Type the keyword 

troubleshooting connections

 in the Search box 

, then click the arrow.

Содержание E-2300

Страница 1: ...User Guide Gateway E 2300...

Страница 2: ......

Страница 3: ...17 Setting up your computer and computer accessories 17 Sitting at your computer 17 Avoiding discomfort and injury from repetitive strain 18 Protecting from power source problems 18 Checking the volta...

Страница 4: ...terior 41 Cleaning the keyboard 42 Cleaning the monitor 42 Cleaning the mouse 42 Cleaning CDs or DVDs 44 Restoring your system 44 Preventing static electricity discharge 45 Opening the case 46 Closing...

Страница 5: ...Naming the computers and the workgroup 85 Configuring the TCP IP protocol 86 Setting up a wireless Ethernet network 89 Setting up a wired Ethernet network 96 Configuring your router 98 Testing your ne...

Страница 6: ...iv www gateway com...

Страница 7: ...Chapter 1 1 Getting Help Using the Gateway Web site Using Help and Support Using Your Computer guide Using Do More With Gateway Using online help Contacting Gateway...

Страница 8: ...and automated support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer To start Help and Support Click Start...

Страница 9: ...Base These topics are located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list...

Страница 10: ...ccess most online help information by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a top...

Страница 11: ...Checking Out Your Gateway Computer Identifying features Locating your computer serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your computer Purchasing...

Страница 12: ...des the following components CD DVD eject button CD DVD Recordable drive Power button power indicator Diskette drive Diskette eject button USB ports Headphone jack Microphone jack Zip drive or memory...

Страница 13: ...DA cellular telephone or other devices into the memory card reader For more information see Using the memory card reader on page 32 Diskette drive Insert a standard 3 5 inch diskette into the optional...

Страница 14: ...PS 2 mouse port Parallel port Serial port USB ports Monitor port Audio input Line in jack Microphone jack Headphone Speakers Line out jack Ethernet Network jack Voltage switch Case cover shipping thu...

Страница 15: ...to this connector PS 2 mouse port Plug a PS 2 mouse into this port Kensington lock slot Secure your computer to an object by connecting a Kensington cable lock to this slot Case cover shipping thumbsc...

Страница 16: ...t power available The switch is preset at the factory with the correct voltage for your area In the United States the utility power is supplied at a nominal 115 volts at 60 Hz The power supply should...

Страница 17: ...tower configuration using the rotating foot included with your system Locating your serial number The label on the side of your computer case contains information that identifies your computer serial...

Страница 18: ...r computer includes the product key code for your operating system Finding your specifications For more information about your computer such as memory size memory type and hard drive size visit Gatewa...

Страница 19: ...expensive but they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents Storage Devices If you need additional storage space or...

Страница 20: ...le power supplies A standby uninterruptible power supply UPS protects your computer from data loss during a total power failure A UPS uses a battery to keep your computer running temporarily during a...

Страница 21: ...Getting Started Using your computer safely Protecting your computer from power source problems Turning your computer on and off Adjusting the volume Connecting the modem and network Installing periph...

Страница 22: ...re on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your monitor Use soft indirect lighting...

Страница 23: ...r use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a p...

Страница 24: ...nd peripheral devices The voltage selection for your location is typically set at the factory Use the power selection switch on the back of your computer to set the power supply to 115V or 230V To ver...

Страница 25: ...e on screen instructions to set up your computer 4 Turn on any peripheral devices such as printers or scanners and see the documentation that came with the device for setup instructions Important Your...

Страница 26: ...luded on your hard drive To access this guide click Start All Programs then click Gateway Documentation Warning When you turn off your computer certain components in the power supply and system board...

Страница 27: ...Press CTRL ALT DEL The Task Manager window opens 2 Click the Applications tab then click the program that is not responding 3 Click End Task 4 Click X in the top right corner of the Windows Task Mana...

Страница 28: ...nt or to the end of a document Indicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Press one of these keys to...

Страница 29: ...he end of a document Indicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Press this key to open the Windows S...

Страница 30: ...rn off all sound My Documents Opens the My Documents folder You can customize this button to open another program Help Open online help You can customize this button to open another program E mail Ope...

Страница 31: ...ing hardware controls If you are using external speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard Tips Tricks For instructions on how to ad...

Страница 32: ...mmunications program Connecting to a wired Ethernet network Your computer has a network jack that you can use to connect to a 10 100 wired Ethernet network To connect to a wired Ethernet network 1 Ins...

Страница 33: ...ct and reconnect the device at any time Parallel and serial port devices are not plug and play See the device documentation for detailed information and installation instructions Tips Tricks You can u...

Страница 34: ...28 www gateway com...

Страница 35: ...Chapter 4 29 Using Drives and Ports Using the diskette drive Using the Zip drive Using the memory card reader Using CD or DVD drives...

Страница 36: ...ter To use a diskette 1 Insert the diskette into the diskette drive with the label facing up 2 To access a file on the diskette click Start then click My Computer Double click the drive letter for exa...

Страница 37: ...s also provide an easy way to transfer files between computers if both computers have internal Zip drives or if you have one external portable Zip drive To use a Zip disk 1 Insert the Zip disk into th...

Страница 38: ...on that came with your computer for specific information on supported memory card types Memory card types The optional memory card reader supports some or all of the following card types Secure Digita...

Страница 39: ...urn off the computer while the card reader access indicator is blinking You could lose data Also remove the card from the reader before you turn off the computer Important Do not use the remove hardwa...

Страница 40: ...ms playing audio CDs and accessing data CD RW drive Installing programs playing audio CDs accessing data and creating CDs DVD CD RW drive Installing programs playing audio CDs accessing data creating...

Страница 41: ...the eject button to close the tray Important Some music CDs have copy protection software You may not be able to play these CDs on your computer Important When you place a single sided disc in the tr...

Страница 42: ...burning program on your computer to copy tracks from a music CD to your hard drive copy or create data CDs and DVDs create music CDs create video DVDs and more Tips Tricks For more information about p...

Страница 43: ...intaining Your Computer Caring for your computer Updating Windows Protecting your computer from viruses Cleaning your computer Restoring your system Opening the computer case Adding memory and replaci...

Страница 44: ...puter for an extended period of time unplug AC power Updating Windows Windows Update is the online extension of Windows that helps you to keep your computer up to date Use Windows Update to choose upd...

Страница 45: ...m to check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious...

Страница 46: ...in the Scan for Viruses area then under Actions click Scan To remove a virus 1 If Norton AntiVirus finds a virus follow all on screen instructions to remove the virus 2 Turn off your computer and leav...

Страница 47: ...air that has a narrow straw like extension Cotton swabs A CD or DVD drive cleaning kit Cleaning the exterior Always turn off your computer and other peripherals before cleaning any components Use a d...

Страница 48: ...ard does not work after it dries you may need to replace it Cleaning the monitor To clean an LCD or flat panel display monitor use a soft cloth and water to clean the LCD screen Squirt a little water...

Страница 49: ...the bottom of the mouse counter clockwise then remove the retaining ring and mouse ball 3 Remove any dust lint or dirt from the mouse ball with a soft cloth 4 Clean the mouse rollers with a cotton sw...

Страница 50: ...CDs or DVDs that you created the Restore CDs or DVD that shipped with your computer or they are available on the hard drive If you need to restore your computer to the original configuration you can...

Страница 51: ...from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold...

Страница 52: ...from your computer 4 If your case cover has a case cover shipping screw installed on the back of the case remove the screw For information about the location of the screw see Back on page 8 5 For more...

Страница 53: ...47 www gateway com 7 Lift the side panel up...

Страница 54: ...48 www gateway com 8 Lift the side panel away from the case...

Страница 55: ...ranged inside the case so they will not be pinched when you close the case 2 Align the door tabs into the case notches 3 Swing the side panel toward the case until the release handle locks 4 If you re...

Страница 56: ...50 www gateway com Installing memory When you upgrade the computer memory make sure that you install the correct type of memory module for your computer Your computer uses DIMM memory...

Страница 57: ...6 2 Find the memory module banks on your system board 3 If you are removing a DIMM from the memory module bank gently pull the plastic tabs away from the sides of the memory module and remove it OR If...

Страница 58: ...52 www gateway com 4 If your system board has single channel memory fill the DIMM 0 memory slot first When adding memory fill the DIMM 1 memory slot OR DIMM 0 DIMM 1...

Страница 59: ...g memory fill both the Channel A DIMM 1 memory slot and the Channel B DIMM 1 memory slot with matching DIMMs 5 Align the notches on the new DIMM with the notches on the memory module bank and press th...

Страница 60: ...and the power cord 8 Turn on your computer Windows starts and the Windows desktop appears 9 Click Start Control Panel then click Performance and Maintenance if in Category view Click Double click Sys...

Страница 61: ...y following the instructions in Opening the case on page 46 3 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way 4 While pushing...

Страница 62: ...e of the new battery is facing up then press the battery into the socket until it snaps into place 6 Close the case by following the instructions in Closing the case on page 49 7 Reconnect all externa...

Страница 63: ...Chapter 6 57 Troubleshooting Troubleshooting typical hardware and software problems...

Страница 64: ...surge protector make sure that it is turned on If a peripheral device such as a keyboard or mouse does not work make sure that all connections are secure Make sure that your hard drive is not full If...

Страница 65: ...Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive If you are trying to play a DVD make sure that you have a DVD drive To identify your dr...

Страница 66: ...is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Shut down and restart your computer Clean the disc For more info...

Страница 67: ...checking on the diskette For more information see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs the...

Страница 68: ...the drive If the light stays on try restarting your computer DVD drives See CD or DVD drives on page 59 File management A file was accidentally deleted If a file was deleted while holding down the SH...

Страница 69: ...ing program For instructions on fixing hard drive problems see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click Start All...

Страница 70: ...nternet connection or your ISP is having technical difficulties Double check the URL or try a different URL If the error message still appears disconnect from the ISP connection and close your browser...

Страница 71: ...y failure error message Make sure that nothing is resting on the keyboard Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your computer Liquid spilled...

Страница 72: ...ssaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the serv...

Страница 73: ...nect call your telephone service The telephone line may be too noisy You cannot connect to the Internet The ISP may be having technical difficulties Contact your ISP for technical support See if the m...

Страница 74: ...e modem passed diagnostics If no modem information is available a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did no...

Страница 75: ...cable for bent or damaged pins Reinstall the device driver Connect a monitor that you know works to your computer The color is not uniform Make sure that the monitor warms up for at least 30 minutes b...

Страница 76: ...monitor documentation or turn off your computer and monitor leave them off for at least a half hour then restart your computer Change the display settings Move the monitor away from sources of electr...

Страница 77: ...password Power Your computer will not turn on Make sure that your power cord is connected correctly to your computer If your computer is plugged into a surge protector make sure that the surge protec...

Страница 78: ...rdware 2 Click Double click the Printers and Faxes icon The Printers and Faxes window opens 3 Right click the name of the printer you want to be the default printer then click Set as Default Printer R...

Страница 79: ...s Make sure that the speakers are turned on Make sure that the volume controls are turned up For more information see Adjusting the volume on page 25 Make sure that mute controls are turned off For mo...

Страница 80: ...74 www gateway com...

Страница 81: ...Chapter 7 75 Networking Your Computer Introducing networking Creating an Ethernet network Testing your network Sharing your resources Troubleshooting your Ethernet network...

Страница 82: ...py files from computer to computer by copying and pasting or dragging and dropping You will no longer waste your time transferring files by using recordable media In addition you can map a drive on a...

Страница 83: ...h your computer is as important as network speed Your computer has wireless Ethernet for networking Using a wireless Ethernet network A wireless Ethernet network is ideal for creating a home or office...

Страница 84: ...wireless Ethernet is already installed on your computers on page 81 Important Note any antenna placement constraints in the user guide of each type of wireless device in your network Network Type Spe...

Страница 85: ...ontrol point for the network Attached to the access point is the cable or DSL modem that provides access to the Internet Each of the computers or Ethernet ready devices communicate with the access poi...

Страница 86: ...net connection optional Tips Tricks To add the ability to access a wired Ethernet network to your wireless Ethernet network connect an access point to the router or use a router that has a built in ac...

Страница 87: ...2 11b and IEEE 802 11g All wireless Ethernet components must use the same frequency A combination of IEEE 802 11a and IEEE 802 11b or IEEE 802 11a and IEEE 802 11g components will not work Some wirele...

Страница 88: ...offices around the world and can be used to build computer networks in the home Ethernet Fast Ethernet or Gigabit Ethernet Ethernet is available at three different speeds Standard Ethernet runs at 10...

Страница 89: ...he Internet Equipment you need for a router based wired Ethernet network For a wired Ethernet network you need Two or more computers with Ethernet jacks One router One broadband Internet connection op...

Страница 90: ...s on the computers that do not have Ethernet already installed To order wired or wireless Ethernet PCI or PC cards visit the Accessories Store at accessories gateway com Use the documentation that com...

Страница 91: ...sers on the network Use a computer name of up to 15 characters with no blank spaces Each computer name must be unique on your network All numeric computer names are not allowed Names must contain some...

Страница 92: ...arily assign an IP address to a computer on the network IP Address Internet Protocol IP address is a number that uniquely identifies a computer on the network Subnet Mask Subnet mask is a number that...

Страница 93: ...N connection setup click Create a new connection and follow the instructions in the New Connection Wizard 4 Click to select the Internet Protocol TCP IP check box in the This connection uses the follo...

Страница 94: ...e the Local Area Connection Properties dialog box 10 Click X to close the Network Connections window 11 Repeat this procedure for every computer on your network Where to go from here If you are settin...

Страница 95: ...uctions in Setting up a network using a router on page 96 then go to Step 7 OR If you are not connecting any wired devices to your wireless access point router go to Step 2 2 Plug one end of a straigh...

Страница 96: ...ll not be able to connect to your network without knowing the name of your access point Channel In the United States you can specify any channel between 1 and 11 WEP To use WEP wired equivalent privac...

Страница 97: ...Network and Internet Connections The Network and Internet Connections window opens 2 Click Double click Network Connections The Network Connections window opens 3 Right click the Wireless Network Con...

Страница 98: ...s those used by the access point To configure computer settings with WEP security for an access point wireless Ethernet network 1 With the Wireless Network Connection window open click Change advanced...

Страница 99: ...k key and Confirm network key boxes to match those set on the access point OR If the WEP network key is provided automatically then leave the check mark selected in The key is provided for me automati...

Страница 100: ...ly happens when you set the access point s Allow Broadcast SSID to associate to No For more information see Configuring the access point on page 89 To manually add an access point wireless Ethernet ne...

Страница 101: ...utomatically click to clear The key is provided for me automatically check box then type the network key settings in the Network key and Confirm network key boxes to match those set on the access poin...

Страница 102: ...can assign IP addresses to the computers on the network and can provide firewall protection for your network as well Help and Support For more information about configuring a wireless network click S...

Страница 103: ...Plug one end of a straight through network cable into any numbered port on the router except the WAN port The WAN port is used to connect the router to the DSL or cable modem and is identified by a l...

Страница 104: ...the following values in the appropriate fields Router Name and Domain Name Check with your ISP to see if entries are required in these fields and if so what entries are required Normally leaving the...

Страница 105: ...n Internet connection on page 100 Check all physical cable connections Compare the status lights on the front of the router or access point with the patterns described in the router or access point li...

Страница 106: ...rocedure uses the Windows XP New Connection Wizard and Internet Explorer The example screens show those screens that typically appear in the course of using the wizard If your Internet connection diff...

Страница 107: ...101 www gateway com 3 Click the Connections tab 4 Click Setup The New Connection Wizard opens 5 Click Next The Network Connection Type screen opens...

Страница 108: ...en opens 7 Click Set up my connection manually then click Next The Internet Connection screen opens 8 Click the type of Internet connection you are setting up then click Next 9 Click Finish 10 Repeat...

Страница 109: ...es or folders If you want to share a drive or folder use the following instructions To share drives or folders 1 Make sure that each computer on your network has Windows file and printer sharing turne...

Страница 110: ...ou have previously enabled remote file access and you want to share a drive or folder with others on the network network sharing click to select the Share this folder on the network check box type a s...

Страница 111: ...click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Printers and Faxes icon The Printers and Faxes w...

Страница 112: ...es and folders are listed Mapping a network drive After a drive or folder on one computer is mapped as a drive on another computer the contents of the drive or folder can be accessed as if the drive w...

Страница 113: ...e click the folder containing the file then double click the file Copying files across the network To copy files across the network 1 Click Start then click My Computer The My Computer window opens 2...

Страница 114: ...work obtain information about the network such as the SSID password key and security settings to use and enter that information See Configuring computer settings for an access point on page 92 for ins...

Страница 115: ...number you assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network The computer does not recog...

Страница 116: ...oint Your wireless Ethernet network is running slower than you expect If your wireless Ethernet network is running slower than you expect you should check your network signal strength If you find the...

Страница 117: ...ure that both the WAP and the WLAN in the computer have matching WEP keys You are in a wireless network but no available networks are listed in the Windows XP Wireless Networking utility If the networ...

Страница 118: ...112 www gateway com...

Страница 119: ...Appendix A 113 Safety Regulatory and Legal Information Safety information Regulatory statements Notices...

Страница 120: ...n to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension c...

Страница 121: ...an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with...

Страница 122: ...dvance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line servi...

Страница 123: ...eir own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particul...

Страница 124: ...way com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibi...

Страница 125: ...battery replacing 55 broadband connection 27 76 85 connecting 9 C cable lock 9 cable modem 27 79 83 89 96 connecting 9 Caps Lock indicator 22 23 cards inserting memory card 32 removing memory card 32...

Страница 126: ...er 9 telephone 9 USB 7 9 copying files across network 107 D default printer 72 DHCP 86 digital camera locating serial port 9 locating USB port 7 9 DIMM See memory directional keys 22 23 diskette eject...

Страница 127: ...07 troubleshooting 62 finding Help and Support topics 3 specifications 12 folders sharing 103 function keys 22 23 G game multi player 77 Gateway eSupport 12 serial number 12 Gateway contact informatio...

Страница 128: ...troubleshooting 62 69 lights See indicators line in jack 9 10 line out jack 10 lock slot Kensington cable 9 M maintenance cleaning case 41 cleaning component exteriors 41 cleaning computer display 42...

Страница 129: ...o 76 New Connection Wizard 100 next button 24 Norton Antivirus 39 numeric keypad 22 23 indicator 22 23 O online help 2 4 button 24 online search button 24 opening computer case 46 files across network...

Страница 130: ...69 Scroll Lock indicator 22 23 search button 24 searching in Help and Support 3 security features Kensington cable lock 9 serial number 12 serial port 9 service plan 4 setting up safety precautions 11...

Страница 131: ...4 18 USB port 7 9 27 V video playing 36 streaming 76 video file streaming 76 viewing shared drives and folders 106 virus protecting against 39 removing with Norton AntiVirus 39 voltage switch 10 19 vo...

Страница 132: ...126 www gateway com...

Страница 133: ......

Страница 134: ...NSK DWL E2300 USR GDE R0 8 04...

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