Gateway C-140S, Справочное руководство, Страница: 140 / 172

CHAPTER 9 : Troubleshooting
132
•
Shut down and restart your convertible notebook.
•
Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click or tap ( Start ), then click or tap Control
Panel . The Control Panel window opens.
3
Click or tap Hardware and Sound .
4
Click or tap Phone and Modem Options . The Phone
and Modem Options dialog box opens.
5
Click or tap the Modems tab.
6
Click or tap your modem, then click or tap
Properties . The Modem Properties dialog box
opens.
7
Click or tap the Diagnostic tab, then click or tap
Query Modem . If information about the modem
appears, the modem passed diagnostics. If no
modem information is available, a white screen
appears with no data, or if you get an error such as
port already open or the modem has failed to
respond
, the modem did not pass diagnostics.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it
begins
handshaking . Handshaking is a digital “getting
acquainted” conversation between the two modems that
establishes connection speeds and communication protocols.
You may hear unusual handshaking sounds when the modems
first connect. If the handshaking sounds are too loud, you can
turn down the modem volume.
To turn down the modem volume:
1
Click or tap ( Start ), then click or tap Control
Panel . The Control Panel window opens.
2
Click or tap Hardware and Sound .
3
Click or tap Phone and Modem Options . The Phone
and Modem Options dialog box opens.
4
Click or tap the Modems tab.
Help
For more information about modem troubleshooting,
click or tap
Start
, then click or tap
Help and Support
. Type the
keyword
modem troubleshooting
in the
Search Help box
,
then press E
NTER
.