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Chapter 6: Troubleshooting

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Telephone support

Gateway offers a wide range of customer service, technical support, and
information services.

Automated troubleshooting system

Telephone numbers

You can access the following services through your telephone to get answers
to your questions:

Service description

How to reach

Use an automated menu system and your
telephone keypad to find answers to common
problems.

800-846-2118 (US)
877-709-2945 (Canada)

Resource

Service description

How to reach

Fax on
demand
support

Order a catalog of documents on common
problems, then order documents by document
numbers. The documents will be faxed to you.

800-846-4526 (US)
877-709-2951 (Canada)

Tutorial
support

Learn networking tips from Gateway’s tutorial
support on a per-issue fee basis.

877-485-1464 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191 (all other
countries)

800-846-1778 (TDD)

Gateway
Technical
Support

Talk to a Gateway Technical Support representative
about a non-tutorial technical support question.
(See

“Before calling Gateway Technical Support”

on page 103

before calling.)

TDD Technical Support (for hearing impaired) is
available:

Weekdays 6:00 a.m. - 8:00 p.m. Central Time

Weekends 6:00 a.m. - 5:00 p.m. Central Time

877-485-1464 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191 (all other
countries)

800-846-1778 (TDD)

Sales,
accounting,
and warranty

Get information about available systems, pricing,
orders, billing statements, warranty service, or
other non-technical issues.

800-846-2000 (US)
888-888-2037 (Canada)

Содержание 920

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Страница 3: ...3 Maintaining Your Server 19 Caring for your server 20 Protecting your server from viruses 22 Managing hard drive space 23 Checking hard drive space 23 Using Disk Cleanup 24 Checking the hard drive for errors 24 Defragmenting the hard drive 25 Backing up files 27 Cleaning your server 28 Cleaning the exterior 28 Cleaning the keyboard 29 Cleaning the screen 29 Cleaning the tape drive 29 Cleaning the...

Страница 4: ...4 Installing PCI expansion cards 56 Replacing the processor 58 Replacing the power supply 61 Replacing the system board 63 Replacing the case fan 66 Replacing the CMOS battery 68 5 Using the BIOS Setup Utility 71 Opening the BIOS Setup utility 72 Updating the BIOS 73 Recovering the BIOS 73 Resetting the BIOS 75 Bypassing the BIOS passwords 77 6 Troubleshooting 79 Safety guidelines 80 Error message...

Страница 5: ...cifications 107 System specifications 108 System board specifications 109 Hardware monitor specifications 110 Temperature sensor specifications 111 Environmental specifications 112 Video specifications 113 Resolution support 113 Electronic specifications 114 System I O addresses 114 Memory map 117 IRQ assignments 118 PCI interrupt routing 119 Additional specifications 121 B BIOS Settings 123 C Saf...

Страница 6: ...iv ...

Страница 7: ...1 1 Checking Out Your Gateway Server Read this chapter to learn Where drives ports jacks and controls are located Where system board components are located What help resources are available ...

Страница 8: ...2 Chapter 1 Checking Out Your Gateway Server www gateway com Front CD drive USB ports Diskette drive Power button ...

Страница 9: ...s Plug USB devices into these ports Diskette drive Insert a 3 5 inch diskette into this drive Power button Press this button to turn the power on or off No LED means that the server is turned off An orange LED means that the server is in Standby A green LED means that the server is turned on ...

Страница 10: ...use port Serial port Power connector LAN jack USB ports Parallel port Card retention cover Monitor port Kensington lock slot Release latch Release latch Shipping thumbscrew Keyboard port Card retention cover thumbscrew Microsoft Certificate of Authenticity System label ...

Страница 11: ...cover thumbscrew Remove this thumbscrew to release the card retention cover and install this thumbscrew to secure the cover Release latches Push these latches apart to release and remove the side panel Microsoft Certificate of Authenticity Contains your Windows product key Shipping thumbscrew Remove this thumbscrew to open the side panel This thumbscrew secures the side panel during shipment Kensi...

Страница 12: ...tor Processor slot Processor fan connector Front panel USB connector 32 bit PCI slot Memory module slots Third IDE connector Diskette drive connector Primary IDE connector Secondary IDE connector CMOS battery Front panel connector Configuration jumper J13 64 bit PCI slots Intrusion switch connector Rear fan connector ...

Страница 13: ...rch a topic or learn how to perform a task while you are using the program Most online help information can be accessed by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help Gateway Web site Gateway provides a variety of information on its...

Страница 14: ...8 Chapter 1 Checking Out Your Gateway Server www gateway com ...

Страница 15: ...2 9 Setting Up Your Server Read this chapter to learn how to Use your server safely Start and turn off your server Restart reboot your server Set up your operating system ...

Страница 16: ...reme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded stereo speakers Strong magnetic fields can erase data on both diskettes and hard drives Even a telephone placed too close to the server may cause interference ...

Страница 17: ...afety certification for your location such as Underwriters Laboratories UL Check the maximum amount of voltage the protector allows to pass through the line The lower the voltage that the protector allows to pass through the better the protection for your server Check the energy absorption dissipation rating The higher the energy absorption rating the better the protection for your server Check fo...

Страница 18: ...rcuit with a device that causes electromagnetic interference such as a television or a motor Some surge protectors and uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies Use an uninterruptible power supply UPS to protect your server from data loss during a total power failure A UPS uses a battery to keep your server running temporarily durin...

Страница 19: ...is turned on Make sure that all cables are firmly connected to the correct ports and jacks on the back of the server To start the server 1 Press the power button Warning When you connect peripheral devices to the server make sure that your server and devices are turned off and the power cords are unplugged When the power button LED is It means Green The server is turned on Orange The server is in ...

Страница 20: ... first time you turn on the server any pre installed operating system may begin asking you for configuration settings See your operating system s documentation for instructions on configuring advanced settings for your specific network or see the Installing Windows 2000 Server installation guide Understanding the power on self test When you turn on your server the power on self test POST routine c...

Страница 21: ...em Whenever possible you should use the operating system s shut down procedure instead of pushing the power button 2 If your server did not turn off automatically press the power button If nothing happens when you press the power button press and hold it for five seconds and the server will turn off Warning The power button on the server does not turn off server AC power To remove AC power from th...

Страница 22: ...o restart reboot your server To close unresponsive programs and restart your server in Windows 2000 Server 1 Press CTRL ALT DELETE then click Task Manager A window opens that lets you close a program that is not responding 2 Click the program that is not responding then click End Task 3 If your server does not respond turn it off wait ten seconds and turn it on again Important If your computer doe...

Страница 23: ...ettings are already configured See your operating system s documentation for instructions on configuring advanced settings for your specific network If you are installing Windows 2000 Server because it was not already installed by Gateway see the Installing Windows 2000 Server installation guide for instructions If you are installing a non Windows operating system see your operating system s docum...

Страница 24: ...18 Chapter 2 Setting Up Your Server www gateway com ...

Страница 25: ...intaining Your Server Read this chapter to learn how to Care for your server Protect your server from viruses Manage hard drive space Clean your server Prepare for system recovery Perform system administration ...

Страница 26: ...on both diskettes and hard drives Even a telephone placed too close to the server may cause interference Avoid subjecting your server to extreme temperature changes Do not expose your server to direct sunlight heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comforta...

Страница 27: ... needed See Check for viruses X X page 22 Clean up hard drives X X page 24 Scan hard drive for errors X X page 24 Defragment hard drive X X page 25 Back up files X page 27 Clean tape backup drive X page 29 and the drive s documentation Clean server case X page 28 Clean keyboard X page 29 Clean screen X page 29 Clean mouse X page 30 Create startup diskettes X page 32 Create emergency repair diskett...

Страница 28: ...ate A server that can access the Internet is more likely to get a virus than one that cannot access the Internet Viruses can also be uploaded by network users who have shared file access or physical access to the server Protect your server from a virus by Using a virus checking program not included to check files on hard drives or removable media See your program s documentation for more informati...

Страница 29: ... system other than Windows 2000 Server see the operating system s documentation for instructions on checking hard drive space To check hard drive space in Windows 2000 Server 1 Double click the My Computer icon 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears ...

Страница 30: ...h file type you want to delete is selected For more information about file types you can delete read the descriptions in the Disk Cleanup dialog box 5 Click OK then click Yes Checking the hard drive for errors Hard drive error checking programs examine the hard drive for physical flaws and file and folder problems These programs correct file and folder problems and mark flawed areas on the hard dr...

Страница 31: ...Windows has finished checking the drive for errors it provides a summary of any problems that it may have found 7 Click OK Defragmenting the hard drive When working with files your operating system divides the file information into pieces and stores them in different places on the hard drive This is called fragmentation and it is normal In order for your server to use a file your operating system ...

Страница 32: ...them may continuously stop and restart the defragmenting process Also disconnect your server from the network while defragmenting because network communication may stop the defragmentation process and cause it to start over If your server is running an operating system other than Windows 2000 Server see the operating system s documentation for instructions on defragmenting files To defragment a dr...

Страница 33: ...e hard drive It also protects you from losing important information if the hard drive fails or you accidentally delete files You should back up your files regularly to a high capacity backup device such as a tape drive For information on using your backup device to back up your files see the device s documentation To buy a tape backup drive visit the accessories store at accessories gateway com Yo...

Страница 34: ...rver and other peripheral devices before cleaning any components Use a damp lint free cloth to clean your server and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your server is cooled by air circulated through the vents on the case so keep the vents free of dust With your server turned off and unplugged brush the dust away from...

Страница 35: ... cloth and water to clean the computer screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth OR If your computer screen is not a flat panel display use a soft cloth and glass cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen and wipe the screen with the cloth Cleaning the tape drive If you use a...

Страница 36: ...ve its accuracy If you have an optical mouse clean the mouse by wiping the bottom of the mouse with a clean cloth If you have a trackball mouse follow these instructions To clean your trackball mouse 1 Turn the mouse upside down 2 Rotate the retaining ring on the bottom of the mouse counter clockwise then remove the retaining ring and mouse ball 3 Remove any dust lint or dirt from the mouse ball w...

Страница 37: ...31 Cleaning your server www gateway com 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol 5 Replace the mouse ball and lock the retaining ring into place Mouse rollers ...

Страница 38: ...create startup diskettes in Windows 2000 Server 1 Format four 3 5 inch 1 44 MB diskettes 2 Insert one diskette into the diskette drive of a computer running any version of Windows or MS DOS 3 Insert the Windows 2000 Server CD into the CD drive 4 Click Start then click Run 5 Type d bootdisk makeboot a where d is the letter assigned to your CD drive 6 Click OK then follow the on screen prompts Creat...

Страница 39: ...ency repair diskette in Windows 2000 Server 1 Format one 3 5 inch 1 44 MB diskette and insert it into your server s diskette drive 2 Double click the My Computer icon 3 Right click the C drive then click Properties The Properties dialog box opens 4 Click the Tools tab ...

Страница 40: ... com 5 Click Backup Now The Backup window opens 6 Click Emergency Repair Disk The Emergency Repair Diskette dialog box opens 7 Click the Also back up the registry to the repair directory check box then click OK The files are backed up to the diskette ...

Страница 41: ... Click Start Programs Administration tools then click Computer Management 2 Click System Information Information about your system appears in the window to the right For more specific system information click on the appropriate folder under System Information 3 To print a detailed report of your system s configuration click Action then click Print 4 To save a detailed report of your system s confi...

Страница 42: ...asswords To monitor unauthorized access to server components you can view the event log Using BIOS security passwords Set up an administrator password to prevent unauthorized access to the BIOS Setup utility After you create an administrator password you can set up a user password to prevent unauthorized access to the server After you set up passwords you must enter the correct password to start t...

Страница 43: ...s shown on the screen Option Description Supervisor password To control access to system configuration set a supervisor password Using a supervisor password lets you make changes to any setting in the BIOS Passwords can be temporarily disabled To bypass the passwords see Bypassing the BIOS passwords on page 77 User password To control access to the server set a user password The supervisor can set...

Страница 44: ...ver www gateway com Using your Server Companion CD You can use your Server Companion CD to Install hardware drivers Install programs View server documentation Instructions for using the CD are provided in Using Your Server Companion CD ...

Страница 45: ...n cards Replace the processor Replace the power supply Replace the system board Replace the rear case fan Replace the CMOS battery You must open your server case to install components If you are not comfortable with these procedures get help from a more experienced computer user or computer service technician or contact Gateway Technical Support ...

Страница 46: ...ar a grounded outlet so you can test your server after installation Is near a telephone in case you need help from Gateway Technical Support The telephone must be directly connected to a telephone jack and cannot be connected to your server Gathering the tools you need Some tools and supplies that you may need to work on your server are A notebook to take notes A Phillips screwdriver A small flat ...

Страница 47: ...e server when your work area is extremely humid Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never s...

Страница 48: ...venting static electricity discharge on page 41 2 Turn off the server then disconnect the power cord and all other cables connected to the server 3 For more stability place the server on its side 4 If your case has a shipping thumbscrew installed on the back remove the screw then push the cover release latches away from each other Warning For correct cooling and air flow always reinstall the side ...

Страница 49: ...43 Opening the server case www gateway com 5 Swing the side panel away from the case ...

Страница 50: ... sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the server case 3 Align the side panel s front tabs into the case notches then swing the side panel toward the case until the release latches snap into place 4 Return the case to its upright position 5 Reconnect the power cord and all other cables ...

Страница 51: ...e also provided for adding drives As you prepare to install drives remember Before you install a drive see the drive s documentation for information on configuring the drive setting drive jumpers and attaching cables If you are installing a drive that requires a controller card install the card before you install the drive 5 25 inch drive bay 3 5 inch drive bay CD drive 3 5 inch diskette drive ...

Страница 52: ...t available and only one drive is attached to an IDE controller cable configure the drive as master if it is a CD drive If two drives of any type are attached to the cable configure one as master and one as slave You may need to configure the drives you install using the BIOS Setup utility Press F2 at startup to open the BIOS Setup utility Installing a CD or diskette drive To install a CD or diske...

Страница 53: ...teway com If you are adding a new drive press in on the two front cover release tabs then swing the front cover away from the server 4 Press the drive bay face plate release tab then swing the faceplate away from the front cover ...

Страница 54: ...ove the shield for the bay into which you are installing the new drive 6 If you are replacing a drive disconnect the drive cables 7 If there is a shipping thumbscrew installed next to the drive release latch remove the thumbscrew Shields Shipping thumbscrew ...

Страница 55: ...ntil the unlock icon is visible 9 If you are replacing a drive slide it forward and out of the drive bay 10 Set any jumpers on the new drive See the drive s documentation for further instructions 11 Slide the new drive into the drive bay 12 Move the release latch to the right about inch 6 mm Unlock icon ...

Страница 56: ...s screw holes with the release latch s locking tabs 14 Slide the drive release latch toward the front of the case until the lock icon is visible 15 Connect the drive cables by following the instructions in the drive s documentation Locking tabs Drive screw holes Lock icon ...

Страница 57: ...ns in Preventing static electricity discharge on page 41 2 Open the server case by following the instructions in Opening the server case on page 42 3 If you are replacing a hard drive disconnect the old drive s cables 4 Slide the drive release latch toward the open side of the case Important Drives connected to the primary and secondary IDE connectors should be ATA100 drives and drives connected t...

Страница 58: ... 5 If you are replacing a hard drive slide the old drive out of the drive bay 6 Set any jumpers on the new drive See the drive s documentation for further instructions 7 Slide the new drive in then slide the release latch toward the inside of the case ...

Страница 59: ...talling drives www gateway com 8 Connect the drive cables by following the instructions in the drive s documentation 9 Close the server case by following the instructions in Closing the server case on page 44 ...

Страница 60: ... sure that you install the correct type of memory module for your server Your server uses PC2100 DDR SDRAM registered ECC DIMM memory The following illustration shows the location of the memory modules on the system board Warning Use only PC2100 DDR SDRAM registered ECC DIMM memory modules Memory module slots ...

Страница 61: ...t and press the module firmly into the slot The tabs on the sides of the memory slot should secure the memory module automatically 5 Close the server case by following the instructions in Closing the server case on page 44 6 Turn on the server Make sure that the server turns on and that the operating system loads completely 7 If your server is running Windows 2000 Server right click the My Compute...

Страница 62: ...e add or reseat an expansion card To replace add or reseat a PCI expansion card 1 Follow the instructions in Preventing static electricity discharge on page 41 2 Open the server case by following the instructions in Opening the server case on page 42 3 If you are replacing a card disconnect any cables that are attached to the old card 4 Remove the thumbscrew that secures the expansion card retenti...

Страница 63: ...end to help insert the card but do not bend the card sideways 7 Push the retention cover in then tighten the thumbscrew 8 Connect any cables to the card by following the instructions in the card documentation 9 Close the server case by following the instructions in Closing the server case on page 44 10 See the documentation that came with the card for any special software installation instructions...

Страница 64: ...3 To replace the processor 1 Install the most current BIOS version by following the instructions in Updating the BIOS on page 73 2 Follow the instructions in Preventing static electricity discharge on page 41 3 Open the server case by following the instructions in Opening the server case on page 42 Warning A heat sink must be installed on the processor Installing a processor without a heat sink co...

Страница 65: ...t sink then lift the levers out of the way 6 Remove the heat sink Important The heat sink mounting paste may harden over time and hold the heat sink securely to the processor If removing the heat sink also pulls the processor out of the processor socket the processor should still be undamaged Rotate the processor locking lever out of the way and continue with the procedure in Step 9 ...

Страница 66: ...he corner of the processor aligns with Pin 1 on the processor socket the socket corner without a pin hole 10 Press the processor locking lever down until it clicks into place 11 Apply thermal grease to the top of the processor if necessary 12 Place the heat sink on the processor then press the heat sink locking levers down until they click into place 13 Plug the heat sink s cooling fan into the sy...

Страница 67: ...t the cables after you install the new power supply 4 Pull the power supply retention clip away from the power supply Warning The power supply in this server contains no user serviceable parts Only a qualified computer technician should service the power supply Your server is supplied with a 3 wire AC power cord fitted with the correct plug style for your region If this plug does not match the con...

Страница 68: ... slide the power supply toward the front of the case then out toward the bottom of the case 6 Install the new power supply then press the retention clip back against the case 7 Reconnect the power supply cables 8 Close the server case by following the instructions in Closing the server case on page 44 ...

Страница 69: ...expansion cards on page 56 4 Unplug the heat sink s cooling fan then remove the heat sink and processor by following the instructions in Replacing the processor on page 58 5 Remove the memory modules by following the instructions in Installing memory on page 54 6 Disconnect the power and data cables from the system board noting their locations and orientation You will reconnect the cables after yo...

Страница 70: ...he new system board s standoffs into the keyhole slots then slide the board toward the back of the case 10 Lock the system board into place with the thumbscrew Important The new system board must have special standoffs pem studs mounted on the bottom of the board If necessary use the standoffs from the original system board Standoff Keyhole slot ...

Страница 71: ...y following the instructions in Installing PCI expansion cards on page 56 14 Close the server case by following the instructions in Closing the server case on page 44 15 Turn on your server 16 Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 17 Check BIOS settings to make sure that they detect the server s new hardware then save your changes if any and clos...

Страница 72: ...ting static electricity discharge on page 41 2 Open the server case by following the instructions in Opening the server case on page 42 3 Unplug the case fan from the system board 4 Use a narrow tool such as a small screwdriver to push each of the four fan mounting rivets and sleeves out toward the back of the case Rear fan connector ...

Страница 73: ...n 6 Hold the new fan in place while you push the fan s rivet sleeves into the fan from the outside of the case then push the rivets into the sleeves 7 Reconnect the case fan to the system board 8 Close the server case by following the instructions in Closing the server case on page 44 ...

Страница 74: ...tings on your printout then exit from the utility For more information see Recording your BIOS configuration on page 35 4 Turn off your server then follow the instructions in Preventing static electricity discharge on page 41 5 Open the server case by following the instructions in Opening the server case on page 42 6 Locate the old battery on the system board and note its orientation You will need...

Страница 75: ... the new battery is facing up then press the new battery into the socket until it snaps into place 9 Close the server case by following the instructions in Closing the server case on page 44 10 Turn on the server 11 When the Gateway Logo screen appears press F2 to open the BIOS Setup utility 12 Restore any BIOS settings that you wrote down in Step 3 13 Save all your settings and close the BIOS Set...

Страница 76: ...70 Chapter 4 Installing Components www gateway com ...

Страница 77: ...5 71 Using the BIOS Setup Utility Read this chapter to learn how to Open the BIOS Setup utility Update the BIOS Reset the BIOS settings to their factory defaults Bypass the BIOS passwords ...

Страница 78: ...other tasks 2 Select one of these menus Main gives you access to basic information and settings related to your server s hardware and configuration Advanced gives you access to information and settings for system resources hardware and server s configuration Power gives you access to settings that control your server s power management features Boot lets you change startup settings Security gives ...

Страница 79: ... the instructions in the self extracting BIOS update file 6 Enter any custom BIOS settings you recorded in Step 4 then save your changes and close the BIOS Setup utility Recovering the BIOS If you encounter a problem while you are updating the BIOS such as a power outage the BIOS update may not be successful You can try to recover the BIOS by setting a system board jumper To recover the BIOS 1 Fol...

Страница 80: ...t the power cord and remove the side panel again Remove the jumper from pins 5 6 of jumper J13 and place it over just one of the pins for storage 10 Close the case reconnect the power cord and all other cables then turn on the server 11 When the Gateway Logo screen appears press F2 to open the BIOS Setup utility 12 In the BIOS Setup utility go to the appropriate menus and select any BIOS fields yo...

Страница 81: ... Record any custom BIOS settings on your printout 4 Follow the instructions in Preventing static electricity discharge on page 41 5 Turn off the server then disconnect the power cord and all other cables connected to the server 6 Remove the side panel For more information see Opening the server case on page 42 7 Place the jumper across pins 3 4 of jumper J13 Warning Moving the jumper while the pow...

Страница 82: ... is bad which means the BIOS has been cleared successfully 10 Press F2 to load the default BIOS values and open the BIOS Setup utility All BIOS settings return to factory defaults and all BIOS passwords are erased 11 Turn off the server disconnect the power cord and remove the side panel again 12 Remove the jumper from pins 3 4 of jumper J13 and place it over just one of the pins for storage 13 Cl...

Страница 83: ...the power cord and all other cables connected to the server 3 Remove the side panel For more information see Opening the server case on page 42 4 Place the jumper across pins 1 2 of jumper J13 5 Close the case then reconnect the power cord monitor and keyboard For more information see Closing the server case on page 44 Warning Moving the jumper while the power is on can damage your server Always t...

Страница 84: ...press F2 when the Gateway logo screen appears When the BIOS Setup utility opens you can clear or change the passwords or change other BIOS settings 7 Turn off the server disconnect the power cord and remove the side panel again 8 Remove the jumper from pins 1 2 of jumper J13 and place it over just one of the pins for storage 9 Close the case reconnect the cords then turn on the server ...

Страница 85: ...r to learn how to Interpret error messages and codes Troubleshoot Get telephone support and training If the suggestions in this chapter do not correct the problem see Telephone support on page 103 for more information about how to get help ...

Страница 86: ...fore opening the server case For more information about preventing damage from static electricity see Preventing static electricity discharge on page 41 After you complete any maintenance task where you have to open the server case make sure that you close the case reinstall any screws then reconnect all cables before you restart your server Warning To avoid bodily injury do not attempt to trouble...

Страница 87: ...to exit MS DOS to return to Windows type exit then press ENTER Base memory xxx expansion This is an informational message only No action is required CD drive is not recognized See Your server does not recognize a CD or the CD drive on page 88 for a possible solution Data error In Windows 2000 Server run CheckDisk on the drive with the error Diskette drive 0 seek to track 0 failed Open the BIOS Set...

Страница 88: ...F1 to try reboot The drive controller may be defective Press F1 to try to restart the server Try running FDISK and DOS Format to check the integrity of the hard drive For more information see your operating system s documentation See You need to troubleshoot an IDE hard drive on page 93 Insert bootable media device Make sure that the correct hard drive is set as the first bootable drive in the Boo...

Страница 89: ...4 for a possible solution Turn off the server then check the keyboard cable Keyboard stuck key failure Remove any objects that may be resting on the keyboard then restart the server Make sure that a key is not stuck Clean the keyboard if necessary Memory errors were detected while the system started up See Memory errors were detected during server start up on page 95 for a possible solution Memory...

Страница 90: ... return to Windows type exit then press ENTER Syntax error Make sure that you entered the right command If you are trying to exit DOS to return to Windows type exit then press ENTER System Event Log Full Clear the event log To clear or view the event log open the BIOS Setup utility select the Advanced menu then select the Event Log Control menu For information on opening the BIOS Setup utility see...

Страница 91: ... device s software then reinstall the device Make sure that your hard drive is not full For more information see Managing hard drive space on page 23 If an error message appears on the screen write down the exact message The message may help Gateway Technical Support in diagnosing and fixing the problem Open the BIOS Setup utility and check your configuration settings For more information see Open...

Страница 92: ...Close the case If you have the correct test equipment make sure that the new battery has power Although unlikely your new battery may be defective Beep codes Whenever a recoverable error occurs during the power on self test POST the BIOS displays an error message that describes the problem The BIOS also sounds a beep code one long tone followed by two short tones during POST if the video configura...

Страница 93: ...e in first 64 KB of memory or Timer 1 on the system board not functioning Remove all expansion cards If the beep codes occur even when all expansion cards have been removed the system board is at fault If the beep codes do not occur when the expansion cards have been removed one of the cards is causing the problem Install the cards one at a time until the problem happens again When the beep codes ...

Страница 94: ...abled For more information see Using the BIOS Setup Utility on page 71 Follow the instructions in the drive s documentation to make sure that the drive is configured correctly Open your server case and make sure that the cables are connected correctly to the CD drive and the IDE connector on the system board or controller card If you have a SCSI device in your system check the cable connected to t...

Страница 95: ...he cables are connected correctly to the diskette drive and the system board The red striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive typically on the side farthest from the power supply connection If necessary reverse one end of the cable so the red striped edge of the data ribbon cable faces Pin 1 on the diskette drive Make sure that the pins...

Страница 96: ...ble indicates Pin 1 and corresponds with Pin 1 on the diskette drive typically on the side farthest from the power supply connection If necessary reverse one end of the cable so the red striped edge of the data ribbon cable faces Pin 1 on the diskette drive Make sure that the pins are not bent or misaligned For more information see Installing a CD or diskette drive on page 46 Expansion cards Your ...

Страница 97: ...e The hard drive cannot be accessed or you receive a General failure reading drive C error message If a diskette is in the diskette drive eject it and restart your server Try restarting your server by pressing CTRL ALT DEL Open your server and make sure that the cables are connected correctly to the hard drive and the system board For more information see Installing a hard drive on page 51 If your...

Страница 98: ...r Server Companion CD Open your server and reseat the drive controller card Also make sure that the controller card and power cables are connected to the drive For more information see your controller card s documentation Make sure that the power cable and SCSI cable are attached securely to the drive Use a different SCSI cable Make sure that the last device on the SCSI cable is correctly terminat...

Страница 99: ...e using a telephone line to access the Internet make sure that no one else in the business is using the telephone line If you are using a telephone line to access the Internet and you have the call waiting feature on your telephone line make sure that it is disabled Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help M...

Страница 100: ...switchboxes Clean the keyboard by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys Try a keyboard that you know works to make sure that the keyboard port works Reinstall the keyboard device driver For more information see Using Your Server Companion CD A keyboard character keeps repeating Make sure that nothing is resting on the keyboard...

Страница 101: ... telephone line then check for a dial tone by plugging a working telephone into the telephone jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the mod...

Страница 102: ... If reducing the connection speed lets you connect contact your telephone service The telephone line may be too noisy You cannot connect to the Internet The ISP may be having technical difficulties Contact your ISP technical support for help Try a different communications program The problem may be with just one program Your 56K modem does not connect at 56K Current FCC regulations restrict actual...

Страница 103: ... opens If information about the modem appears the modem passed diagnostics If no modem information appears a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass diagnostics Reinstall the device driver For more information see Using Your Server Companion CD Open your server and reseat the modem For more informa...

Страница 104: ...e monitor is plugged in and turned on If the monitor is turned on the power LED should be lit Adjust the brightness and contrast controls to the center position Make sure that the monitor cable is connected to the monitor port on the back of your server Check the port and cable for bent or damaged pins Reinstall the device driver For more information see Using Your Server Companion CD Connect your...

Страница 105: ...s function The text on the display is dim or difficult to read Adjust the brightness and contrast controls Demagnetize the screen using the monitor s degauss feature For more information on degauss see the monitor s documentation Turn off your server and monitor leave them off for at least a half hour then turn on your server and monitor Change the display settings Move the monitor or monitor cabl...

Страница 106: ...y to the surge protector and turned on correctly Make sure that the electrical outlet is working by plugging a working device such as a lamp into the outlet then turning it on to test the outlet Open your server and make sure that the power supply cable is connected correctly to the system board Open your server and make sure that the power button cable is connected correctly to the system board W...

Страница 107: ... Printer If there is a Use Printer Offline option on the menu click it to clear the check mark OR Click Printer If there is a Connect option on the menu click it to connect to the printer Stop and restart the spooler service For more information see your operating system s documentation Wait until files have been printed before sending additional files to the printer If you print large files or ma...

Страница 108: ...leshooting www gateway com Processor Your server does not recognize a new processor Make sure that the processor is fully seated in its socket The processor should be recognized automatically if it is installed correctly ...

Страница 109: ...on and technical support resources If you have how to questions about using a program see The program s online Help The program s documentation Your operating system s documentation The software or hardware manufacturer s Web site See Troubleshooting on page 85 Have your client ID serial number located on the back of your server case and order number available along with a detailed description of ...

Страница 110: ... 846 4526 US 877 709 2951 Canada Tutorial support Learn networking tips from Gateway s tutorial support on a per issue fee basis 877 485 1464 US 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries 800 846 1778 TDD Gateway Technical Support Talk to a Gateway Technical Support representative about a non tutorial technical support question See Before calling Gateway Technical Support...

Страница 111: ...e Internet and the most popular software programs including Microsoft Word Excel and PowerPoint www gateway com country Gateway Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learning libraries www gateway com training Online Training from Learn Gateway More than 450 online courses are available from Learn Gateway All you have to do is go ...

Страница 112: ...106 Chapter 6 Troubleshooting www gateway com ...

Страница 113: ...A 107 Server Specifications The following specifications are for the standard configuration Your server may contain optional equipment All specifications are subject to change ...

Страница 114: ...guration Fans Chassis fan speed adjustable CPU heat sink fan speed adjustable Ports PS 2 keyboard PS 2 mouse USB 4 Serial VGA Parallel RJ 45 LAN Drives standard 3 5 inch diskette CD ROM Power supply 250 W ATX power connector Operating systems Supports Windows 2000 Server Compatible with Windows NT Novell NetWare 6 Certifications FCC Class B UL cUL ...

Страница 115: ...y 1 ATA 66 IDE channel tertiary 4 USB 1 1 ports 2 front 2 rear 64 bit 33 MHz PCI bus Memory Four DIMM slots Supports up to 4 GB registered PC2100 DDR SDRAM ECC support PCI device slot 3 3V 64 bit 33 MHz PCI slots 4 3 3V 32 bit 33 MHz PCI slot 1 On board VGA and NIC 32 bit VGA On board ATI Rage XL 32 bit 33 MHz PCI interface 8 MB SDRAM LAN On board Intel 82540EM 32 bit 33 MHz PCI interface 10 10010...

Страница 116: ...n SMBus Main logic board sensors 2 5V 3 3V 5V 12V VTT CPU core System and CPU temperature CPU fan speed measurement and control Voltage Source Maximum Value Minimum Value VTT 1 312V 1 150V Vcc 12V 13 187V 10 750V Vcc 5V 5 486V 4 498V Vcc 3 3V 3 457V 3 130V Vcc 2 5V 2 874V 2 444V CPU Vcore 1 5V 1 565V 1 367V Fan Maximum Value Minimum Value CPU fan N A 1200 RPM System fan 2 N A 1200 RPM ...

Страница 117: ...ns Temperature Type Maximum Value Minimum Value CPU temperature Varies depending on CPU specifications 32 F 0 C Intel P4 1 8 GHz 171 F 77 C Intel P4 1 9 GHz 167 F 75 C Intel P4 2 0 GHz 154 F 68 C Intel P4 2 2 GHz 156 F 69 C Intel P4 2 4 GHz 158 F 70 C System temperature 158 F 70 C ...

Страница 118: ...8 F 10 C per hour Non operating 55 to 150 F 48 3 to 65 5 C Operating 41 to 95 F 5 to 35 C derated 0 9 F 0 5 C for every 1 000 feet 305 meters Altitude 10 000 feet 3 048 meters maximum Humidity Operating wet bulb Not to exceed 91 4 F 33 C with diskette drive or hard drive Non operating 95 relative non condensing at 86 F 30 C Shock Operating 2 0 g 11 msec sine Packaged Operational after 30 inch free...

Страница 119: ...raphics multimedia and windows accelerator DDC 2B support 3D texture mapping engine Digital video engine DirectDraw support Direct 3D support Integrated 230 MHz DAC 8 MB memory Resolution support Refresh Rate Hz Resolution 43 60 66 70 72 75 76 85 90 100 640 480 800 600 1024 768 1280 1024 1600 1200 ...

Страница 120: ...troller 1 0020h 0021h Interrupt Controller 1 0022h 0023h 0024h 0025h Interrupt Controller 1 0026h 0027h 0028h 0029h Interrupt Controller 1 002Ah 002Bh 002Ch 002Dh Interrupt Controller 1 002Eh 002Fh Super I O Index and Data Ports 0030h 0031h Interrupt Controller 1 0032h 0033h 0034h 0035h Interrupt Controller 1 0036h 0037h 0038h 0039h Interrupt Controller 1 003Ah 003Bh 003Ch 003Dh Interrupt Controll...

Страница 121: ...0 0074h NMI Mask bit 7 and RTC Address bits 6 0 0076h NMI Mask bit 7 and RTC Address bits 6 0 0071h RTC Data 0073h RTC Data 0075h RTC Data 0077h RTC Data 0080h 008Fh DMA Low Page Register 0090h 0091h DMA Low Page Register 0092h System Control Port A PC AT control Port 0093h 009Fh DMA Low Page Register 0094h Video Display Controller 00A0h 00A1h Interrupt Controller 2 00A4h 00A15 Interrupt Controlle...

Страница 122: ...isk Controller IDE 01F0h 01F7h Primary Fixed Disk Controller IDE 0200h 0207h Game I O Port 0220h 022Fh Serial Port A 0238h 023Fh Serial Port B 0278h 027Fh Parallel Port 3 02E8h 02Efh Serial Port B 02F8h 02FFh Serial Port B 0338h 033Fh Serial Port B 0370h 0375h Secondary Diskette 0376h Secondary IDE 0377h Secondary IDE Diskette 0378h 037Fh Parallel Port 2 03B4h 03Bah Monochrome Display Port 03BCh 0...

Страница 123: ...t ECP 07BCh 07BEh Parallel Port ECP 0CA0 CA3h BMC Registers 0CF8h PCI CONFIG_ADDRESS Register 0CF9h NBX Turbo and Reset control 0CFCh PCI CONFIG_DATA Register 46E8h Video Display Controller Address Range hex Amount Function 0 to 07FFFFh 640 KB DOS region base system memory 0A0000h to 0BFFFFh 128 KB Video or SMM memory 0C0000h and 0DFFFFh 128 KB Expansion card BIOS and buffer area 0E0000h to 0FFFFF...

Страница 124: ...s define hardware interrupt signal characteristics for APIC messages sent to local APIC s Important If you disable an IDE controller to free the interrupt for that controller you must physically unplug the IDE cable from the system board Simply disabling the drive by configuring the SSU option does not make the interrupt available Interrupt IRQ Description 0 8254 timer 1 Keyboard controller 2 Casc...

Страница 125: ... PCI slot 3 PCI IRQ 7 PCI IRQ 8 PCI IRQ 7 PCI IRQ 8 PCI slot 4 PCI IRQ 9 PCI IRQ 10 PCI IRQ 9 PCI IRQ 10 PCI slot 5 PCI IRQ 11 PCI IRQ 12 PCI IRQ 11 PCI IRQ 12 IO APIC Entry IO APIC Interrupt Source INTIN 0 ISA IO APIC IRQ 0 INTR INTIN 1 ISA IO APIC IRQ 1 INTIN 2 ISA IO APIC IRQ 2 SMI INTIN 3 ISA IO APIC IRQ 3 INTIN 4 ISA IO APIC IRQ 4 INTIN 5 ISA IO APIC IRQ 5 INTIN 6 ISA IO APIC IRQ 6 INTIN 7 IS...

Страница 126: ... 3 PCI IO APIC Slot 1 INTB INTD INTIN 4 PCI IO APIC Slot 2INTA INTC INTIN 5 PCI IO APIC Unused INTIN 6 PCI IO APIC Slot 2INTB INTD INTIN 7 PCI IO APIC Slot 3 INTA INTC INTIN 8 PCI IO APIC Slot 3 INTB INTD INTIN 9 PCI IO APIC Slot 4 INTA INTC INTIN 10 PCI IO APIC Slot 4 INTB INTD INTIN 11 PCI IO APIC Slot 5 INTA INTC INTIN 12 PCI IO APIC Slot 5 INTB INTD INTIN 13 PCI IO APIC INTIN 14 PCI IO APIC IN...

Страница 127: ...ions For more information about your server such as memory size hard drive size and processor type visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server ...

Страница 128: ...122 Appendix A Server Specifications www gateway com ...

Страница 129: ...ch can be changed are listed in this appendix For a complete list of viewable BIOS settings run the BIOS Setup utility To view all BIOS settings 1 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 2 Select menus and submenus to display setting information ...

Страница 130: ...Parallel Port Mode ECP Mode DMA Channel IDE Configuration On board PCI IDE Controller Primary IDE Master Primary IDE Slave Secondary IDE Master Secondary IDE Slave Hard Disk Write Protect Tertiary IDE Channel mode IDE Configuration Primary IDE Master Type LBA Large Mode Block Mode PIO Mode DMA Mode S M A R T 32Bit Data Transfer ARMD Emulation Type IDE Configuration Secondary IDE Master Type LBA La...

Страница 131: ... Mode PIO Mode DMA Mode S M A R T 32Bit Data Transfer ARMD Emulation Type IDE Configuration Floppy Configuration Floppy A On Board Devices Configuration On Board LAN On Board PCI VGA PCIPnP Configuration Legacy USB Support PCI Slot 1 IRQ Preference PCI Slot 2 IRQ Preference PCI Slot 3 IRQ Preference PCI Slot 4 IRQ Preference BIOS menu BIOS submenu Setting Value ...

Страница 132: ...ing ECC Event Logging Clear All Event Logs System Health Monitoring Hardware Case Status Current CPU1 Temp Current System Temp Current CPU Fan Speed Current System Fan 1 Speed Current System Fan 2 Speed System Health Monitoring Hardware Voltage Monitoring VTT Vcc 12V Vcc 5V Vcc 3 3V Vcc 2 5V CPU Vcore LAN 1 5V Vcc 5V Standby Vcc 3 3V Standby BIOS menu BIOS submenu Setting Value ...

Страница 133: ...wer Failure Power Button Mode Boot Boot Device Priority 1st Boot Device 2nd Boot Device 3rd Boot Device Hard Disk Drives 1st Hard Drive 2nd Hard Drive Removable Devices Removable Dev ATAPI CDROM Drives 1st ATAPI CDROM Security Supervisor Password User Password BIOS menu BIOS submenu Setting Value ...

Страница 134: ...128 Appendix B BIOS Settings www gateway com ...

Страница 135: ...s marked on the product and in the documentation are followed Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface Warning Always follow these in...

Страница 136: ...er cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries...

Страница 137: ...ase the separation between the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in...

Страница 138: ...this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programm...

Страница 139: ...pment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines...

Страница 140: ...s are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not ...

Страница 141: ...edgments 1 800 GATEWAY ActiveCPR ALR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gat...

Страница 142: ...136 Appendix C Safety Regulatory and Legal Information www gateway com ...

Страница 143: ...menu 72 124 Boot menu 72 127 Exit menu 72 Main menu 72 124 menus 72 124 navigating through 72 opening 72 passwords 36 Power menu 72 127 recording configuration 35 Security menu 72 127 settings 123 troubleshooting 88 viewing settings 123 Boot menu BIOS Setup utility 72 127 C card installing 56 replacing 56 retention cover 5 slot location 6 troubleshooting 90 case closing 44 opening 42 CD cleaning 8...

Страница 144: ...on 3 replacing 46 system board connector 6 troubleshooting 89 display see monitor documentation Gateway Web site 7 online help 7 Server Companion CD 7 drivers installing 38 drives backing up files 27 CD 3 checking for errors 24 checking for free space 23 configuring 45 defragmenting 25 deleting files 24 diskette 3 hard drive 51 installing 45 installing CD 46 installing diskette 46 installing hard ...

Страница 145: ...anning for errors 24 troubleshooting 91 hardware monitor specifications 110 heat sink 58 help 7 I I O addresses 114 IDE BIOS configuration 124 connectors 6 drive configuration 45 installing battery 68 case fan 66 CD drive 46 diskette drive 46 drives 45 expansion cards 56 hard drive 51 memory 54 power supply 61 processor 58 system board 63 Internet connection troubleshooting 93 96 interrupts PCI ro...

Страница 146: ...ng 95 messages 81 Microsoft Certificate of Authenticity 5 modem connection speed 96 troubleshooting 95 monitor cleaning 29 port 5 troubleshooting 98 mouse cleaning 30 port 5 troubleshooting 99 N network jack 5 non technical support Accounting 104 Sales 104 Warranty 104 O online help 7 opening case 42 operating system setting up 17 P parallel port 5 password administrator 36 bypassing 77 user 36 PC...

Страница 147: ...ooting 80 static electricity 41 saving system configuration settings 35 scanning drive for errors 24 screen cleaning 29 troubleshooting 98 security administrator password 36 event log 37 monitoring case access 37 set passwords 36 setting up in BIOS 36 system 36 using passwords 36 Security menu BIOS Setup utility 72 127 serial number 5 103 serial port 5 Server Companion CD 7 38 setting up hardware ...

Страница 148: ...mperature sensor specifications 111 training CD 105 Gateway Learning Libraries 105 Learn Gateway 105 virtual classroom 105 troubleshooting add in card 90 automated system 104 battery 86 beep codes 86 BIOS 88 card 90 CD 88 CD drive 88 cleaning CD 89 diskette drive 89 error messages 81 expansion card 90 fax send and receive speed 96 faxed answers 104 files 90 general guidelines 85 hard drive 91 Inte...

Страница 149: ...143 V VGA port 5 video specifications 113 virus protection 22 volume adjusting modem 98 W Web site 7 Windows 2000 Server recording configuration 35 repair diskette 32 setting up 17 startup diskettes 32 ...

Страница 150: ...144 ...

Страница 151: ...A MAN 920 SYS GDE R2 12 02 ...

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