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5

41

Troubleshooting

and Diagnostics

The autoloader includes features to support
troubleshooting and diagnostic operations. If an
autoloader error occurs, an error message and error code are
displayed on the Operator’s Panel.

Additional diagnostic tests and firmware upgrade capability
are included in the diagnostic software on the Resource CD.

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Содержание 820 LTO

Страница 1: ...user sguide your Gateway 820 LTO autoloader Installing Configuring...

Страница 2: ......

Страница 3: ...the autoloader into a cabinet 18 Requirements 18 Preparing the autoloader 19 Installing the support rails 20 Installing the cabinet mount brackets 22 Securing the autoloader 24 Connecting the cables...

Страница 4: ...ntry 47 Before calling Gateway Technical Support 49 Telephone support 49 A Specifications 51 Size and weight 51 SCSI interface 52 SCSI ID settings 52 SCSI cable requirements 53 SCSI terminator require...

Страница 5: ...utoloader provides automated data storage archiving backup and retrieval for a range of systems from offices to rack based datacenter environments Read this chapter to learn about Autoloader features...

Страница 6: ...arousel from the front panel Independent SCSI controllers for the autoloader and tape drive Each controller supports independent sets of SCSI messages and commands The autoloader and the tape drive us...

Страница 7: ...3 Features www gateway com Parallel SCSI Communication Interface Low voltage differential LVD SE Yes Maximum SCSI bus connections 1...

Страница 8: ...ompanion CD The CD contains autoloader documentation and diagnostic software for the tape drive and autoloader including firmware upgrade capability See the online documentation on the CD for details...

Страница 9: ...2 5 Quick Start Read this chapter to learn about Safety precautions Components and connectors Starting the autoloader Using the Operator s Panel Installing cartridges...

Страница 10: ...scribed in this guide or marked on the autoloader Do not rest objects on the power cord and avoid placing the power cord near high traffic areas Hold the power cord by the plug when removing it from a...

Страница 11: ...rmation menu items and error messages based on the operating mode See The Operator s Panel on page 13 for more information Keypad Press these buttons to perform various tasks in interaction mode See T...

Страница 12: ...For more information see SCSI interface on page 52 An LVD or multi node terminator The wide SCSI configuration lets you attach as many as 16 devices including one or more initiators to a single SCSI...

Страница 13: ...drive Then the loader releases the cartridge and pushes it firmly into the drive or slot Tape drive The autoloader contains one tape drive The tape drive has a maximum data transfer rate of 32 MB comp...

Страница 14: ...sel stores as many as eight data cartridges The carousel consists of a drive chain guides and gears that move the cartridges into position in front of the tape drive and make sure that the cartridge i...

Страница 15: ...I interface on page 52 a Connect one end of the SCSI cable to one of the SCSI connectors on the back of the autoloader b Connect the other end of the SCSI cable to the SCSI connector on the SCSI host...

Страница 16: ...itialization the autoloader displays the mount status for the current drive and displays SEQ to indicate that the sequential mode is ON In addition the appropriate inventory status characters appear F...

Страница 17: ...tion and return to the last menu item PREVIOUS button Navigate through menu items NEXT button Navigate through menu items ENTER button Go to a sub menu or force a robotic action For more information a...

Страница 18: ...tion mode 2 Select the Commands menu then press ENTER 3 Select Import then press ENTER 4 Enter the number of the cartridge slot then press ENTER 5 Insert the cartridge in the cartridge access port The...

Страница 19: ...etting Up the Autoloader Read this chapter to learn how to Install the autoloader in a cabinet rack Connect the cables Install the data cartridges Load and unload a cartridge Update the cartridge inve...

Страница 20: ...used doors and walkways stacks of supplies that collect dust printers and smoke filled rooms Humidity 20 to 80 RH non condensing Clearance Back minimum of 6 inches 15 4 cm Front minimum of 12 inches 3...

Страница 21: ...of the autoloader and the vent openings in the front are free of cables and other obstructions Make sure that the supply circuit is suitable for all equipment loads in the cabinet Make sure that the o...

Страница 22: ...ard 19 inch cabinet rack Requirements To install the autoloader into a cabinet you need 2 Phillips screwdriver TORX T 10 screwdriver The included cabinet mount kit Make sure that the cabinet mount kit...

Страница 23: ...terminators attached to the autoloader Note the configuration of the cables and terminator You will reinstall them after installing the autoloader in the cabinet Warning Before performing any install...

Страница 24: ...ote how they will be positioned in the cabinet When the rails are installed the shelf flanges will face inward to support the autoloader 2 From the front of the cabinet position one of the rails on th...

Страница 25: ...er attach the rail to the cabinet with four of the screws from the kit If your cabinet has square mounting holes or the holes are larger than the screws provided in the kit use the clip nuts to secure...

Страница 26: ...e autoloader line up the two holes in the bracket with the two screw holes on the side of the autoloader The flange on the bracket should be toward the front of the autoloader facing outward c Slide t...

Страница 27: ...ing the autoloader into a cabinet www gateway com 4 Position the brackets on each side of the autoloader Secure each bracket by replacing the original screws PO W ER M EN U SE LE CT Cabinet mount brac...

Страница 28: ...il the brackets contact the cabinet s mounting holes Make sure that the tabs on the back of each shelf flange are fully engaged in the slots at the back of the autoloader 2 Place one screw from the ca...

Страница 29: ...nector on the other 2 Make sure that the autoloader is turned off press the right side of the power switch 3 Connect the SCSI cable and the terminator For more information about the SCSI interface see...

Страница 30: ...end of the power cord to the AC outlet 6 Turn on the autoloader press the left side of the power switch 7 Turn on the host computer system Important The power cord that comes with the autoloader is a...

Страница 31: ...Import command the cartridge carousel moves the specified cartridge slot into position in front of the cartridge access port and slides the door open You can then push the cartridge into the slot thro...

Страница 32: ...s the specified cartridge slot into position in front of the tape drive The cartridge loader then extracts the cartridge from the cartridge slot and inserts it into the tape drive The Unload Cartridge...

Страница 33: ...4 29 Operating the Autoloader Read this chapter to learn about The Operator s Panel Menu options Inventory status characters Operating modes Autoloader operations Maintenance and shipping...

Страница 34: ...est POST allows When mechanical initialization starts all LEDs turn off and the READY ACTIVITY LED flashes at rate of approximately one second per cycle When the mechanical initialization is complete...

Страница 35: ...n The LED turns off when the error state is resolved For a list of error codes see Error codes on page 43 LCD liquid crystal display The LCD consists of two lines with 16 characters per line The LCD d...

Страница 36: ...to be changed However you can access the Configuration menu from the Operator s Panel to change the SCSI IDs for the autoloader and the tape drive Important The autoloader and the tape drive must eac...

Страница 37: ...turn it on the following appears on the LCD In this example there is no cartridge in slot 6 If the cartridge in the drive came from slot 8 the 8 would be alternating with the block character Inventor...

Страница 38: ...des Random and Sequential The operating mode used depends on whether automation software is controlling cartridges in the autoloader Initially the autoloader assumes you are not using automation softw...

Страница 39: ...in sequential mode you can set Circular and Autoload options from the autoloader s front panel Circular mode This option is accessed from the Configuration menu When circular mode is enabled the auto...

Страница 40: ...You can use this screen to monitor autoloader activities By default the Status screen displays the current operating status of the autoloader and tape drive To set the Operator s Panel to interaction...

Страница 41: ...the autoloader and the tape drive Operator s Panel Select the Configuration menu press ENTER select Reset then press ENTER For more information on using the Operator s Panel see The Operator s Panel...

Страница 42: ...into the tape drive When the cleaning is complete the tape drive ejects the cleaning cartridge and the autoloader returns it to the cartridge access port for removal Warning Do not clean or lubricate...

Страница 43: ...e tape drive ejects the cleaning cartridge and the autoloader returns it to the slot from which it originated Although this alternative lets you always have the cleaning cartridge in the autoloader it...

Страница 44: ...com Shipping the autoloader If you need to ship the autoloader use the original shipping carton and packing materials to prevent damage The shipping carton and packing materials are not intended to be...

Страница 45: ...o support troubleshooting and diagnostic operations If an autoloader error occurs an error message and error code are displayed on the Operator s Panel Additional diagnostic tests and firmware upgrade...

Страница 46: ...tem test continues indefinitely until you press the CANCEL button All regular backup or restore operations are suspended while a system test is in progress To run a system test 1 From the main menu pr...

Страница 47: ...a command 82 Device status not suitable to execute this command If the robotics are busy some commands cannot be executed at the same time This error will indicate a probable violation This is not an...

Страница 48: ...The robotic was not able to get into its safe mechanical init position Manual intervention will be necessary 91 Scan failure Fatal error during cartridge scan building up inventory 92 Preposition fai...

Страница 49: ...ition A2 Gripper position error Gripper unable to reach position A3 Cartridge pick error Missing cartridge during pick operation of gripper A4 Door function error Slider door in front bezel not in req...

Страница 50: ...n over a large range of events Error code hex notation Description BA Drive load timeout BB Drive unload timeout BC Over temperature problem BD No connection to drive BE Generic drive response error B...

Страница 51: ...t axis error type identifier 03 error data byte 1 A0 belt axis error data byte 2 00 is not used The following entry modes can be assigned by the type identifier Entry modes 4 Errors commands scripts a...

Страница 52: ...te 2 is not used in this mode 04 Represents a motion script information Data byte 1 points to the current script number data byte 2 points to the last line executed in the script The provided informat...

Страница 53: ...ice description How to reach Fax on demand support Order a catalog of documents on common problems then order documents by document numbers The documents will be faxed to you 800 846 4526 US 877 709 2...

Страница 54: ...50 Chapter 5 Troubleshooting and Diagnostics www gateway com...

Страница 55: ...A 51 Specifications Size and weight Length 24 0 inches 60 9 cm Width 16 9 inches 42 9 cm Height 3 3 inches 8 4 cm Weight 19 5 pounds 8 8 kg without cartridges installed...

Страница 56: ...ingle ended SCSI bus However do not attach the autoloader to a non LVD SCSI controller because this will degrade the performance of the tape drive and the performance of your backups Do not attach non...

Страница 57: ...e Power for New SCSI ID appears on the LCD 9 Turn off the autoloader Wait a few seconds then turn the autoloader on again The selected SCSI ID is now set SCSI cable requirements We recommend using 68...

Страница 58: ...device on the SCSI bus you must install an external wide LVD terminator on the unused SCSI connector Do not use internal terminators to terminate the autoloader or the tape drive We recommend using a...

Страница 59: ...electronics initialization of the mechanical components and a cartridge inventory The POST time is measured from the time the autoloader is turned on until the autoloader indicates Ready status The ma...

Страница 60: ...e drive and either insert or remove the cartridge from the tape drive is less than 45 seconds Reliability The mean cycles between failures MCBF for the autoloader s robot is 250 000 cycles This value...

Страница 61: ...one end and a molded IEC 320 EN 60320 connector on the other end The power cord is UL Listed and CSA Certified United States and Canada 120 VAC power cord The power cord must have a molded NEMA 6 15P...

Страница 62: ...unpacked The transportation period does not exceed 72 hours 5 The data cartridges must be allowed to stabilize in the specified ambient tem perature and humidity for 24 hours before use Specification...

Страница 63: ...how much shock the autoloader can withstand when it is not operating After experiencing this amount of shock the autoloader will operate normally 1 The autoloader is unpacked and is picking and placi...

Страница 64: ...20 minutes per axis 3 The autoloader has been unpacked but is not operating 4 The autoloader is packaged in its original shipping container 5 Three sweeps at one octave per minute are applied to each...

Страница 65: ...B 61 Regulatory Compliance and Legal Information...

Страница 66: ...ning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation betw...

Страница 67: ...63 www gateway com California Proposition 65 Warning Warning This product contains chemicals including lead known to the State of California to cause cancer and or birth defects or reproductive harm...

Страница 68: ...ActiveCPR ALR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePa...

Страница 69: ...unloading 28 changing SCSI ID settings 53 circular mode 35 cleaning tape drive 38 clearance 16 Commands menu 32 36 components back 8 front 7 interior 9 Configuration menu 32 37 connecting cables 25 co...

Страница 70: ...nformation 32 monitoring autoloader operation 36 status 36 move complete time 56 N Next button 13 31 noise limits 59 non technical support Accounting 49 Sales 49 Warranty 49 O operating modes interact...

Страница 71: ...nvironmental 58 performance 55 power 57 power cord 57 SCSI cable 53 SCSI terminator 54 shock 59 size 51 vibration 60 weight 51 starting autoloader 11 status LEDs 7 30 system driven mode 34 system test...

Страница 72: ...A MAN LTO 1 USER GUIDE R0 8 03...

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