283
Troubleshooting
www.gateway.com
To run modem diagnostics in Windows XP:
1
Close all open programs.
2
Click
Start
, then click
Control Panel
. The
Control Panel
window opens.
If your Control Panel is in Category View, click
Printers and Other
Hardware
.
3
Click/Double-click the
Phone and Modem Options
icon, then click the
Modems
tab.
4
Click your modem, then click
Properties
. The
Modem Properties
dialog
box opens.
5
Click the
Diagnostic
tab, then click
Query Modem
. If information
about the modem appears, the modem passed diagnostics. If no
modem information is available, a white screen appears with no
data, or if you get an error such as
port already open
or
the modem
has failed to respond
, the modem did not pass diagnostics.
To run modem diagnostics in Windows 2000:
1
Close all open programs.
2
Click
Start
,
Settings
, then click
Control Panel
. The
Control Panel
window opens.
3
Double-click the
Modems
icon. The
Modems Properties
window opens.
4
Click the
Diagnostic
tab, click the COM port next to the name of the
modem, then click
More Info
. The
Modem Info
dialog box opens. If
information about the modem appears, the modem passed
diagnostics. If no modem information is available, a white screen
appears with no data, or if you get an error such as
port already open
or
the modem has failed to respond
, the modem did not pass
diagnostics.
Help and
Support
For more information about modem troubleshooting in
Windows XP, click
Start
, then click
Help and Support
.
Type the keyword
modem troubleshooting
in the
HelpSpot
Search
box
, then click
the arrow.
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