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Chapter 6: Troubleshooting

Telephone numbers

Gateway offers a wide range of customer service, Customer Care, and information services.

Automated troubleshooting system

Telephone numbers

You can access the following services through your telephone to get answers to your
questions:

Service description

How to reach

Use an automated menu system and your telephone
keypad to find answers to common problems.

800-846-2118
(US and Canada)

Resource

Service description

How to reach

Gateway’s
fee-based
software tutorial
service

Get tutorial assistance for software
issues billed by the minute.

800-229-1103 (charged to
your credit card)
900-555-4695 (charged to
your telephone bill)

Gateway
Customer Care

Talk to a Gateway Customer Care
representative about a non-tutorial
technical support question.
(See

“Before calling Gateway

Customer Care” on page 77

before

calling)

TDD Customer Care (for hearing
impaired) is available:

Weekdays 8:00 a.m. - 10:00 p.m.
Pacific Time

Weekends 8:00 a.m. - 7:00 p.m.
Pacific Time

Gateway Customer Care
telephone numbers vary
by country or region. See
the label on the front of
your computer. For more
information, see

“Identifying your model”
on page 15

800-846-1778 (US)

605-232-2191
(all other countries)

Sales,
accounting, and
warranty

Get information about available
systems, pricing, orders, billing
statements, warranty service, or other
non-technical issues.

800-846-2000 (US)
888-387-7752 (Canada)

Содержание 3200SE

Страница 1: ...Gateway Computer User Guide...

Страница 2: ......

Страница 3: ...Started 19 Working safely 20 Reducing eye strain 20 Setting up your computer desk and chair 20 Setting up your computer and computer accessories 21 Sitting at your computer 21 Avoiding discomfort and...

Страница 4: ...ning your computer 45 Cleaning the exterior 45 Cleaning the keyboard 46 Cleaning the computer display 46 Cleaning the mouse 46 Cleaning CDs or DVDs 48 Restoring your system 48 Preventing static electr...

Страница 5: ...an Ethernet network 90 Installing Ethernet cards and drivers 90 Making sure your broadband connection works 91 Naming the computers and the workgroup 91 Configuring the TCP IP protocol 92 Setting up...

Страница 6: ...iv www gateway com...

Страница 7: ...Chapter 1 1 Getting Help Using the Gateway Web site Using Help and Support Using BigFix Using Your Computer guide Using Do More With Gateway Using online help Contacting Gateway...

Страница 8: ...ully to familiarize yourself with our range of services and support We have highlighted some basic care and safety information to help you keep your computer in good operating condition Gateway stands...

Страница 9: ...Gateway s online support is available 24 hours per day 7 days per week and provides the most current drivers product specifications tutorials and personalized information about your computer Visit th...

Страница 10: ...rd drive Product Support Click Product Support to view a list of all the products that Gateway supports Downloads Click Downloads then click My Downloads to get the latest software updates for BIOS an...

Страница 11: ...eshooters and automated support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer To start Help and Support Cli...

Страница 12: ...e and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your search results click the results header for the...

Страница 13: ...s To access the Using Your Computer guide Click Start All Programs then click Gateway Documentation Online help Many programs provide information online so you can research a topic or learn how to per...

Страница 14: ...cate Gateway contact information you can find the Gateway Web site Online Support and technical support contact information on the label located on the side of your computer case Online Support Tech S...

Страница 15: ...ing Out Your Gateway Computer Identifying features Locating your computer model and serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your computer Purch...

Страница 16: ...tration below Web Site Online Support Tech Support Hours 5am to 12pm PST Model S No Memory card reader optional DVD CD drive Headphone jack Power button Power indicator Hard drive access indicator IEE...

Страница 17: ...port For more information see Installing a printer scanner or other peripheral device on page 32 IEEE 1394 ports optional Plug an IEEE 1394 also known as Firewire or i Link device such as a digital ca...

Страница 18: ...rt locations may vary from the illustration below Modem jack Parallel port Serial port PS 2 keyboard PS 2 mouse port Voltage switch Power connector Microphone jack Audio output Line out jack Audio inp...

Страница 19: ...a digital camera into this port For more information see Installing a printer scanner or other peripheral device on page 32 Parallel port Plug a parallel device such as a printer into this port For mo...

Страница 20: ...nnection into this jack For more information see Learning about the Internet in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click...

Страница 21: ...mber Gateway Technical Support will need this information if you call for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of...

Страница 22: ...gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications For more information see Using eSupport on page 4 Accessories To order accessories visit t...

Страница 23: ...e by backing up files then removing them from your hard drive Writable CDs can hold as much as 700 MB of data Writable DVDs can hold as much as 4700 MB of data Dual layer writable DVDs hold as much as...

Страница 24: ...18 www gateway com Chapter 2 Checking Out Your Gateway Computer...

Страница 25: ...ed Using your computer safely Protecting your computer from power source problems Turning your computer on and off Adjusting the volume Using the keyboard and the mouse Using the computer display Inst...

Страница 26: ...s on windows and by installing a glare screen filter on your monitor Use soft indirect lighting in your work area Do not use your computer in a dark room Avoid focusing your eyes on your computer scre...

Страница 27: ...ack support Setting up your computer and computer accessories Set up the monitor so the top is no higher than eye level the monitor controls are within reach and the screen is tilted to be perpendicul...

Страница 28: ...tion switch on the back of your computer to set the power supply to 115V or 230V To verify that your system has the correct setting for your environment check the voltage selection switch Warning High...

Страница 29: ...your computer To start your computer 1 Connect the cables to your computer See the setup poster 2 Turn on your computer 3 If you are starting your computer for the first time follow the on screen ins...

Страница 30: ...has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Warning When you turn off your computer certain components in the power supply and...

Страница 31: ...gain As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts Adjusting the volume You can use the volume controls to...

Страница 32: ...program documentation to find out more about the function key actions Internet buttons Use these buttons to launch your Internet home page search or e mail programs Audio playback buttons Use these b...

Страница 33: ...o open the Windows Start menu These keys can also be used in combination with other keys to open utilities like F Search utility R Run utility and E Explorer utility Application key Access shortcut me...

Страница 34: ...ration shows the standard mouse As you move the mouse the pointer arrow on the display moves in the same direction You can use the left and right buttons on the mouse to select objects on the display...

Страница 35: ...ble clicking Access a shortcut menu or find more information about an object on the computer display Position the pointer over the object Quickly press and release the right mouse button once This act...

Страница 36: ...e modem 1 Insert one end of the modem cable into the modem jack on the back of your computer 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital o...

Страница 37: ...etwork jack Important Your computer is equipped with a built in Ethernet port For information about setting up a wired or wireless Ethernet network see Networking Your Computer on page 81 Tips Tricks...

Страница 38: ...sually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the devic...

Страница 39: ...Chapter 4 33 Using Drives and Ports Using the diskette drive Using the memory card reader Using CD or DVD drives...

Страница 40: ...Computer Double click the diskette drive letter for example the A drive then double click the file name 3 To remove the diskette make sure that the drive activity light is off then press the diskette...

Страница 41: ...table 2 To access a file on the memory card click Start then click My Computer Double click the drive letter for example the E drive then double click the file name Card Type Slot Insert Secure Digita...

Страница 42: ...inking then pull the media out of the slot Caution Do not remove the media or turn off the computer while the media reader access indicator is blinking You could lose data Also remove the media from t...

Страница 43: ...audio CDs accessing data creating CDs and playing DVDs DVD drive Installing programs playing audio CDs playing DVDs and accessing data DVD RW Installing programs playing audio CDs playing DVDs access...

Страница 44: ...eate MP3 music files from your music CDs Edit music track information Use your music files to build a music library Listen to Internet Radio Important Some music CDs have copy protection software You...

Страница 45: ...s and DVDs create music CDs create video DVDs and more Tips Tricks For more information about playing CDs see Playing CDs in Using Your Computer which has been included on your hard drive To access th...

Страница 46: ...40 www gateway com Chapter 4 Using Drives and Ports...

Страница 47: ...intaining Your Computer Caring for your computer Updating Windows Protecting your computer from viruses Cleaning your computer Restoring your system Opening the computer case Adding memory and replaci...

Страница 48: ...n storing your computer for an extended period of time unplug AC power Updating Windows Windows Update is the online extension of Windows that helps you to keep your computer up to date Use Windows Up...

Страница 49: ...on AntiVirus program to check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling ma...

Страница 50: ...you want to make in the Scan for Viruses area then under Actions click Scan To remove a virus 1 If Norton AntiVirus finds a virus follow all on screen instructions to remove the virus 2 Turn off your...

Страница 51: ...rosol can of air that has a narrow straw like extension Cotton swabs A CD or DVD drive cleaning kit Cleaning the exterior Always turn off your computer and other peripherals before cleaning any compon...

Страница 52: ...keyboard does not work after it dries you may need to replace it Cleaning the computer display To clean a computer LCD screen or flat panel display use a soft cloth and water to clean the LCD screen...

Страница 53: ...ing ring on the bottom of the mouse counter clockwise then remove the retaining ring and mouse ball 3 Remove any dust lint or dirt from the mouse ball with a soft cloth 4 Clean the mouse rollers with...

Страница 54: ...ble on the backup restore discs that you created with the recovery media program on the hard drive or on restore discs that were included with your computer If you need to restore your computer to the...

Страница 55: ...m Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic pro...

Страница 56: ...sconnect the power cord and modem network and all peripheral device cables 3 Press the power button to drain any residual power from your computer 4 Remove the two thumbscrews from the side panel cove...

Страница 57: ...ay from the case Continue to loosen the bezel until you can remove it from the front of the case Caution There are cables connected to the back of the bezel When the bezel is loose from the case Caref...

Страница 58: ...de panel 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Align the side panel then slide the side panel toward the front...

Страница 59: ...53 www gateway com Closing the case Replacing the front bezel To replace the front bezel 1 Align the latch pins with the computer latch holes 2 Press the bezel firmly into place...

Страница 60: ...ses DIMM memory To install or replace DIMM memory 1 Remove the side panel by following the instructions in Removing the side panel on page 50 2 For more stability place your computer on its side To av...

Страница 61: ...the bank The tabs on the sides of the memory module should secure the memory module automatically When the module is secure you hear a click 6 Replace the side panel by following the instructions in R...

Страница 62: ...in the menus and submenus then exit from the utility 4 Shut down your computer 5 Remove the side panel by following the instructions in Removing the side panel on page 50 6 For more stability place yo...

Страница 63: ...panel by following the instructions in Replacing the side panel on page 52 11 Reconnect all external cables and the power cord 12 Turn on your computer 13 Open the BIOS Setup utility 14 In the BIOS Se...

Страница 64: ...58 www gateway com Chapter 5 Maintaining Your Computer...

Страница 65: ...Chapter 6 59 Troubleshooting Troubleshooting typical hardware and software problems Getting telephone support Using automated troubleshooting systems Getting tutoring and training...

Страница 66: ...rd or mouse does not work make sure that all connections are secure Make sure that your hard drive is not full If an error message appears on the screen write down the exact message The message may he...

Страница 67: ...a different disc Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive Your computer may be experiencing some temporary memory problems Shut down and restart your...

Страница 68: ...he disc label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Shut down and restart your computer Clean the disc...

Страница 69: ...n Error checking on the diskette For more information see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click Start All Prog...

Страница 70: ...he drive If the light stays on try restarting your computer DVD drives See CD or DVD drives on page 61 File management A file was accidentally deleted If a file was deleted at a DOS prompt or in Windo...

Страница 71: ...or checking program For instructions on fixing hard drive problems see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click S...

Страница 72: ...Internet This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a dif...

Страница 73: ...with a narrow straw like extension to remove dust and lint trapped under the keys Try a keyboard that you know works to make sure that the keyboard port works Reinstall the keyboard device driver A ke...

Страница 74: ...ake sure that your computer is connected to the telephone line and the telephone line has a dial tone Make sure that the modem cable is less than 6 feet 1 8 meters long Remove any line splitters or su...

Страница 75: ...ownloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone...

Страница 76: ...receives faxes at 14 400 bps when you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14 400 bps The modem is not recognized by your computer Make sure that t...

Страница 77: ...o loud you can turn down the modem volume To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers a...

Страница 78: ...s degauss feature For more information on degauss see your monitor s documentation Why is there a horizontal line or wire visible across the monitor screen Your monitor may use a thin damper wire loc...

Страница 79: ...e you know is working to make sure that the mouse port works The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to control prec...

Страница 80: ...ke sure that the printer is online Many printers have an online offline button that you may need to press Make sure that the power cable is plugged into an AC power source The printer is on but will n...

Страница 81: ...Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Printers and Faxes icon The Printers and Faxes window opens 3 Right click the name of the printer you want...

Страница 82: ...djusting the volume on page 25 Make sure that mute controls are turned off For more information see Adjusting the volume on page 25 If you are using external speakers see the speaker setup poster to c...

Страница 83: ...from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see Online Help Printed documentation The Microsoft Windows documen...

Страница 84: ...229 1103 chargedto your credit card 900 555 4695 chargedto your telephone bill Gateway Customer Care Talk to a Gateway Customer Care representative about a non tutorial technical support question See...

Страница 85: ...arged to a major credit card 900 555 4695 rate charged per minute charged to your telephone bill Training Gateway provides the following computer based training Help and Support For more how to inform...

Страница 86: ...80 www gateway com Chapter 6 Troubleshooting...

Страница 87: ...Chapter 7 81 Networking Your Computer Introducing networking Creating an Ethernet network Testing your network Sharing your resources Troubleshooting your Ethernet network...

Страница 88: ...etwork you can copy files from computer to computer by copying and pasting or dragging and dropping You will no longer waste your time transferring files by using recordable media In addition you can...

Страница 89: ...move about with your computer is as important as network speed Your computer has wireless Ethernet for networking Using a wireless Ethernet network A wireless Ethernet network is ideal for creating a...

Страница 90: ...ee Determining if wireless Ethernet is already installed on your computers on page 87 Important Note any antenna placement constraints in the user guide of each type of wireless device in your network...

Страница 91: ...the central control point for the network Attached to the access point is the cable or DSL modem that provides access to the Internet Each of the computers or Ethernet ready devices communicate with...

Страница 92: ...ne broadband Internet connection optional Tips Tricks To add the ability to access a wired Ethernet network to your wireless Ethernet network connect an access point to the router or use a router that...

Страница 93: ...than IEEE 802 11b and IEEE 802 11g All wireless Ethernet components must use the same frequency A combination of IEEE 802 11a and IEEE 802 11b or IEEE 802 11a and IEEE 802 11g components will not wor...

Страница 94: ...commonly used in offices around the world and can be used to build computer networks in the home Ethernet Fast Ethernet or Gigabit Ethernet Ethernet is available at three different speeds Standard Et...

Страница 95: ...s access to the Internet Equipment you need for a router based wired Ethernet network For a wired Ethernet network you need Two or more computers with Ethernet jacks One router One broadband Internet...

Страница 96: ...cards and drivers on the computers that do not have Ethernet already installed To order wired or wireless Ethernet PCI or PC cards visit the Accessories Store at accessories gateway com Use the docum...

Страница 97: ...ter to other users on the network Use a computer name of up to 15 characters with no blank spaces Each computer name must be unique on your network All numeric computer names are not allowed Names mus...

Страница 98: ...s a router temporarily assign an IP address to a computer on the network IP Address Internet Protocol IP address is a number that uniquely identifies a computer on the network Subnet Mask Subnet mask...

Страница 99: ...o not have a LAN connection setup click Create a new connection and follow the instructions in the New Connection Wizard 4 Click to select the Internet Protocol TCP IP check box in the This connection...

Страница 100: ...Click OK to close the Local Area Connection Properties dialog box 10 Click X to close the Network Connections window 11 Repeat this procedure for every computer on your network Where to go from here...

Страница 101: ...llow the instructions in Setting up a network using a router on page 102 then go to Step 7 OR If you are not connecting any wired devices to your wireless access point router go to Step 2 2 Plug one e...

Страница 102: ...cause intruders will not be able to connect to your network without knowing the name of your access point Channel In the United States you can specify any channel between 1 and 11 WEP To use WEP wired...

Страница 103: ...ory View click Network and Internet Connections The Network and Internet Connections window opens 2 Click Double click Network Connections The Network Connections window opens 3 Right click the Wirele...

Страница 104: ...curity settings as those used by the access point To configure computer settings with WEP security for an access point wireless Ethernet network 1 With the Wireless Network Connection window open clic...

Страница 105: ...tings in the Network key and Confirm network key boxes to match those set on the access point OR If the WEP network key is provided automatically then leave the check mark in The key is provided for m...

Страница 106: ...ually This typically happens when you set the access point s Allow Broadcast SSID to associate to No For more information see Configuring the access point on page 95 To manually add an access point wi...

Страница 107: ...y is not provided automatically click to clear The key is provided for me automatically check box then type the network key settings in the Network key and Confirm network key boxes to match those set...

Страница 108: ...omputer The router can assign IP addresses to the computers on the network and can provide firewall protection for your network as well Help and Support For more information about configuring a wirele...

Страница 109: ...our computers 3 Plug one end of a straight through network cable into any numbered port on the router except the WAN port The WAN port is used to connect the router to the DSL or cable modem and is id...

Страница 110: ...page opens 3 Enter the following values in the appropriate fields Router Name and Domain Name Check with your ISP to see if entries are required in these fields and if so what entries are required Nor...

Страница 111: ...e Sharing an Internet connection on page 106 Check all physical cable connections Compare the status lights on the front of the router or access point with the patterns described in the router or acce...

Страница 112: ...Internet setup procedure uses the Windows XP New Connection Wizard and Internet Explorer The example screens show those screens that typically appear in the course of using the wizard If your Interne...

Страница 113: ...107 www gateway com Sharing your resources 3 Click the Connections tab 4 Click Setup The New Connection Wizard opens 5 Click Next The Network Connection Type screen opens...

Страница 114: ...Getting Ready screen opens 7 Click Set up my connection manually then click Next The Internet Connection screen opens 8 Click the type of Internet connection you are setting up then click Next 9 Click...

Страница 115: ...haring drives or folders If you want to share a drive or folder use the following instructions To share drives or folders 1 Make sure that each computer on your network has Windows file and printer sh...

Страница 116: ...structions OR If you have previously enabled remote file access and you want to share a drive or folder with others on the network network sharing click to select the Share this folder on the network...

Страница 117: ...Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Printers and Faxes icon The Printers...

Страница 118: ...ew All shared drives and folders are listed Mapping a network drive After a drive or folder on one computer is mapped as a drive on another computer the contents of the drive or folder can be accessed...

Страница 119: ...pen 4 Double click the folder containing the file then double click the file Copying files across the network To copy files across the network 1 Click Start then click My Computer The My Computer wind...

Страница 120: ...access any new network obtain information about the network such as the SSID password key and security settings to use and enter that information See Configuring computer settings for an access point...

Страница 121: ...68 N N where N is a number you assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network The comp...

Страница 122: ...el of the access point Your wireless Ethernet network is running slower than you expect If your wireless Ethernet network is running slower than you expect you should check your network signal strengt...

Страница 123: ...s window and make sure that both the WAP and the WLAN in the computer have matching WEP keys You are in a wireless network but no available networks are listed in the Windows XP Wireless Networking ut...

Страница 124: ...118 www gateway com Chapter 7 Networking Your Computer...

Страница 125: ...Appendix A 119 Safety Regulatory and Legal Information Safety information Regulatory statements Notices...

Страница 126: ...let contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does n...

Страница 127: ...couraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the e...

Страница 128: ...ls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United...

Страница 129: ...Should the unit ever need servicing contact an authorized service location Television antenna connectors protection for systems fitted with TV cable TV tuner cards External television antenna groundi...

Страница 130: ...outside antenna system extreme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal Reference Grounding component 1 Electric service equipment 2 Po...

Страница 131: ...right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks...

Страница 132: ...126 www gateway com Appendix A Safety Regulatory and Legal Information...

Страница 133: ...ery replacing 56 bezel removing 51 replacing 53 broadband connection 31 82 91 connecting 14 buttons See keys and buttons C cable modem 31 85 89 95 102 connecting 14 Caps Lock indicator 27 cards insert...

Страница 134: ...em 14 30 monitor 13 mouse 11 13 14 network 14 31 parallel 13 power 13 power cord 13 printer 11 13 14 PS 2 keyboard 13 PS 2 mouse 13 scanner 11 14 serial 13 telephone 13 USB 11 14 video camera 11 14 Zi...

Страница 135: ...omics 20 eSupport 16 using 4 Ethernet connecting 31 installing cards 90 installing drivers 90 jack 31 Ethernet jack 14 Ethernet network creating 90 external audio jack 13 F Fast Ethernet 88 faxes trou...

Страница 136: ...eatures 26 PS 2 port 13 troubleshooting 67 USB port 11 14 keys and buttons application 27 arrow 27 audio playback 26 directional 27 editing 26 function 26 Internet 26 mouse 28 navigation 26 numeric 27...

Страница 137: ...er 29 screen objects 29 MP3 file streaming 82 MP3 player memory cards 34 multimedia adjusting volume 25 playing DVD 39 using DVD drive 37 using Windows Media Player 39 multi player game playing 83 mut...

Страница 138: ...ng 74 USB connector 14 USB port 11 printing files across network 114 programs closing unresponsive 25 opening 29 PS 2 port keyboard 13 mouse 13 R RAM See memory rebooting computer 25 recordable drive...

Страница 139: ...ckup drive 17 TCP IP protocol configuring 92 technical support automated troubleshooting 78 eSupport 16 Technical Support 78 tips before contacting 77 tutorial service 78 telephone jack 13 telephone s...

Страница 140: ...against 43 removing with Norton AntiVirus 43 voltage switch 13 volume adjusting 25 adjusting modem 71 controls 25 muting 25 troubleshooting 76 W WAN IP Address 96 104 Web site Gateway 3 Windows file...

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Страница 144: ...MAN GEM CONS USR GDE R0 8 04...

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