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www.gateway.com

Telephone support

Telephone numbers

Gateway offers a wide range of customer service, Customer Care, and information services.

Automated troubleshooting system

Telephone numbers

You can access the following services through your telephone to get answers to your
questions:

Service description

How to reach

Use an automated menu system and your telephone
keypad to find answers to common problems.

800-846-2118
(US and Canada)

Resource

Service description

How to reach

Answers by
Gateway

Get tutorial assistance for hardware and software
issues.

www.gateway.com/answers

Gateway
Customer Care

Talk to a Gateway Customer Care representative
about a non-tutorial technical support question.
(See

“Before calling Gateway Customer Care” on

page 78

before calling)

TDD Customer Care (for hearing impaired) is
available:

Weekdays 8:00 a.m. - 10:00 p.m. Pacific Time

Weekends 8:00 a.m. - 7:00 p.m.
Pacific Time

Gateway Customer Care telephone
numbers vary by country or region.
See the label on the front of your
computer. For more information, see

“Identifying your model” on page 15

800-846-1778 (US)

605-232-2191
(all other countries)

Sales,
accounting, and
warranty

Get information about available systems, pricing,
orders, billing statements, warranty service, or
other non-technical issues.

800-846-2000 (US)
888-387-7752 (Canada)

Содержание 300X

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Страница 3: ...ucing eye strain 20 Setting up your computer desk and chair 20 Setting up your computer and computer accessories 21 Sitting at your computer 21 Avoiding discomfort and injury from repetitive strain 21 Protecting from power source problems 22 Checking the voltage selection 22 Starting your computer 23 Waking up your computer 24 Turning off your computer 24 Restarting rebooting your computer 25 Usin...

Страница 4: ...exterior 46 Cleaning the keyboard 46 Cleaning the computer display 47 Cleaning the mouse 47 Cleaning CDs or DVDs 47 Restoring your system 48 Microsoft System Restore 48 Reinstalling programs and drivers 48 Restoring your computer to the original configuration 49 Preventing static electricity discharge 50 Opening the case 51 Removing the side panel 51 Removing the front bezel 52 Closing the case 53...

Страница 5: ... numbers 79 Self help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router 82 Creating an Ethernet network 84 Installing Ethernet cards and drivers 84 Making sure your broadband connection works 85 Naming the computers and the workgroup 85 Configuring the TCP IP protocol 86 Setting up an Ethernet network 88 Configuring your router 90 Testing your ne...

Страница 6: ...iv www gateway com ...

Страница 7: ...Chapter 1 1 Getting Help Using the Gateway Web site Using Help and Support Using BigFix Using Your Computer guide Using online help Contacting Gateway ...

Страница 8: ...fully to familiarize yourself with our range of services and support We have highlighted some basic care and safety information to help you keep your computer in good operating condition Gateway stands behind our value proposition to our customers to provide best of class service and support in addition to high quality brand name components at affordable prices If you ever have a problem our knowl...

Страница 9: ...rovides the most current drivers product specifications tutorials and personalized information about your computer Visit the Gateway Support Web site at support gateway com Using Support The Support site is divided into seven major areas Support Home Product Support Downloads Customer Service Upgrade Center Resources Contact Us ...

Страница 10: ...s for BIOS and driver upgrades By entering your serial number you get drivers specific to your computer Click Browse All Downloads to walk through a step by step wizard to locate your drivers Customer Service Click Customer Service to view information about your account and general information about warranties and special offers Upgrade Center Click Upgrade Center to view and purchase upgrades for...

Страница 11: ...leshooters and automated support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer To start Help and Support Click Start then click Help and Support Help and Support opens You can find help information by clicking a link performing a search or browsing the index ...

Страница 12: ...te and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your search results click the results header for the type of results you want to view To view a topic click the topic name in the Search Results list BigFix BigFix monitors your computer for problems and conflicts It automatically gathers information ...

Страница 13: ...cs To access the Using Your Computer guide Click Start All Programs then click Gateway Documentation Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program You can access most online help information by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing th...

Страница 14: ...formation you can find the Gateway Web site Online Support and technical support contact information on the label located on the side of your computer case 9004394 Online support Tech Support Phone U S Canada Tech Support Hours 900439 4 Onlin e supp ort Tech Supp ort Phon e U S Can ada Tech Supp ort Hour s ...

Страница 15: ...king Out Your Gateway Computer Identifying features Locating your computer model and serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your computer Purchasing accessories ...

Страница 16: ...g components Important Your computer hardware options and port locations may vary from the illustration below Memory card reader optional DVD CD drive Headphone jack Power button DVD CD drive optional Diskette drive optional USB port optional Microphone jack IEEE 1394 ports optional USB ports optional Power indicator ...

Страница 17: ...t a standard 3 5 inch diskette into the optional diskette drive Memory card reader optional Insert a memory card from a digital camera MP3 player PDA cellular telephone or other devices into the memory card reader Power button Press this button to turn the power on or off You can also configure the power button to operate in Standby Resume mode or Hibernate mode Power indicator Lights when the com...

Страница 18: ...ort PS 2 keyboard port PS 2 mouse port Voltage switch Power connector Ethernet network jack Monitor port Audio in side speaker jack Case cover thumbscrew Headphone front speaker jack Microphone jack Center subwoofer jack optional Rear speaker jack optional USB ports Monitor port optional Telephone jack S Video out jack optional S PDIF jack optional IEEE 1394 FireWire i Link ports optional Parallel...

Страница 19: ...orts For more information see Installing a printer scanner or other peripheral device on page 32 Parallel port Plug a parallel device such as a printer into this port For more information see Installing a printer scanner or other peripheral device on page 32 S Video TV out jack optional Plug a standard S Video cable into this optional jack Plug the other end of the cable into an S Video jack on a ...

Страница 20: ...ut plug your front left and right speakers into this jack For information on configuring this jack see Configuring the audio jacks on page 30 If the back of your computer has three audio jacks this jack is the headphone analog speaker line out jack Plug powered speakers an external amplifier or headphones into this jack Microphone jack pink plug Plug a microphone into this jack Center subwoofer ja...

Страница 21: ...sistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system Important The labels shown in this section are for informational purposes only Label information varies by model features ordered and location 9004394 Online support Tech Support Phone U S Canada Tech Suppo...

Страница 22: ...ay com Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory Printers You can attach almost any type of printer to your computer The most common types are inkjet and laser printers which print in color or black and white See Installing a printer scanner or other peripheral d...

Страница 23: ...mation about using recordable drives see Creating CDs and DVDs on page 39 If you need to back up your entire system you probably need a tape backup TBU drive TBU drives like tape recorders use magnetic tape cartridges to store data Tape drive cartridges can store 2 GB 20 GB 40 GB 130 GB or more of data If you want to increase your internal storage space try replacing your existing hard drive with ...

Страница 24: ...18 www gateway com Chapter 2 Checking Out Your Gateway Computer ...

Страница 25: ...9 Getting Started Using your computer safely Protecting your computer from power source problems Turning your computer on and off Adjusting the volume Using the keyboard and the mouse Installing peripheral devices ...

Страница 26: ...alling shades or curtains on windows and by installing a glare screen filter on your monitor Use soft indirect lighting in your work area Do not use your computer in a dark room Avoid focusing your eyes on your computer screen for long periods of time Look away from your computer occasionally and try to focus on distant objects Setting up your computer desk and chair When you are setting up your c...

Страница 27: ...shion to provide extra back support Setting up your computer and computer accessories Set up the monitor so the top is no higher than eye level the monitor controls are within reach and the screen is tilted to be perpendicular to your line of sight Place your keyboard and mouse at a comfortable distance You should be able to reach them without stretching Set paper holders at the same height and di...

Страница 28: ...ction switch on the back of your computer to set the power supply to 115V or 230V To verify that your system has the correct setting for your environment check the voltage selection switch Warning High voltages can enter your computer through both the power cord and the modem connection Protect your computer by using a surge protector If you have a telephone modem use a surge protector that has a ...

Страница 29: ... screen instructions to set up your computer 4 Turn on any peripheral devices such as printers or scanners and see the documentation that came with the device for setup instructions Important Your computer has a built in variable speed fan In addition your computer uses a powerful processor which produces heat Both the system fan and processor can run at different speeds at times to ensure proper ...

Страница 30: ...or more information about changing the power button mode see Changing Power Saving Settings in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Warning When you turn off your computer certain components in the power supply and system board remain energized In order to remove all electrical power from your ...

Страница 31: ...art your computer 1 Press CTRL ALT DEL The Task Manager window opens 2 Click the Applications tab then click the program that is not responding 3 Click End Task 4 Click X in the top right corner of the Windows Task Manager dialog box 5 If your computer does not respond turn it off wait ten seconds then turn it on again As a part of the regular startup process a program to check the disk status run...

Страница 32: ...es See the program documentation to find out more about the function key actions Internet buttons Press these buttons to launch your Internet home page search or e mail programs Audio playback buttons Press these buttons to play your audio files and to adjust the volume Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to ...

Страница 33: ...Start menu These keys can also be used in combination with other keys to open utilities like F Search utility R Run utility and E Explorer utility Application key Press this key to access shortcut menus and help assistants in Windows Directional keys Press these keys to move the cursor up down right or left Numeric keypad Press these keys to type numbers when the numeric keypad NUM LOCK is turned ...

Страница 34: ...tration shows the standard mouse As you move the mouse the pointer arrow on the display moves in the same direction You can use the left and right buttons on the mouse to select objects on the display You can use the scroll wheel on the mouse to move through a document This feature is not available in all programs Scroll wheel Left button Right button ...

Страница 35: ...uble clicking Access a shortcut menu or find more information about an object on the computer display Position the pointer over the object Quickly press and release the right mouse button once This action is called right clicking Move an object on the computer display Position the pointer over the object Press the left mouse button and hold it down Move drag the object to the appropriate part of t...

Страница 36: ...p PC Back on page 12 To use the audio jacks for something other than the default audio device you need to configure the audio jacks To configure the audio jacks 1 Connect your audio device s to the computer audio jack s 2 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Sounds Speech and Audio Devices Click Double click Sounds and ...

Страница 37: ...Connecting to a cable or DSL modem or to a wired Ethernet network Your computer has a network jack that you can use to connect to a cable or DSL modem or to a 10 100 wired Ethernet network To connect to a cable or DSL modem or to an Ethernet network 1 Insert one end of the network cable into the network jack on the back of your computer 2 Insert the other end of the network cable into a network ja...

Страница 38: ...l usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time Parallel and serial port devices are not plug and play See the device documentation for detailed information and ins...

Страница 39: ...Chapter 4 33 Using Drives and Ports Using the diskette drive Using the memory card reader Using CD or DVD drives ...

Страница 40: ...nother computer To use a diskette 1 Insert the diskette into the diskette drive with the label facing up 2 To access a file on the diskette click Start then click My Computer Double click the diskette drive letter for example the A drive then double click the file name 3 To remove the diskette make sure that the drive activity light is off then press the diskette eject button Drive activity light ...

Страница 41: ...rd types The memory card reader supports the following card types Each slot is assigned a different drive letter for example the E and F drives so data can be transferred from one memory card type to another Card Type Slot Insert Secure Digital left Label facing up MultiMediaCard left Label facing up SM SmartMedia left Label facing down gold contact area facing up Memory Stick left Label facing up...

Страница 42: ...ove a memory card Wait for the memory card reader access indicator to stop blinking then pull the memory card out of the slot Caution To avoid memory card damage or errors while using a memory card insert only one memory card in a slot at a time Caution Do not remove the memory card or turn off the computer while the memory card reader access indicator is blinking You could lose data Also remove t...

Страница 43: ...accessing data creating CDs and playing DVDs DVD drive Installing programs playing audio CDs playing DVDs and accessing data DVD RW Installing programs playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD R or DVD RW discs DVD R RW drive Installing programs playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD R DVD RW DVD R ...

Страница 44: ...utton to close the tray Important Some music CDs have copy protection software You may not be able to play these CDs on your computer Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two playable sides place the disc so the name of the side you want to play is facing up Activity indicator location varies Eject button Manual eject h...

Страница 45: ...ng program on your computer to copy tracks from a music CD to your hard drive copy or create data CDs and DVDs create music CDs create video DVDs and more Tips Tricks For more information about playing CDs see Playing CDs in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Tips Tricks For more information ...

Страница 46: ...40 www gateway com Chapter 4 Using Drives and Ports ...

Страница 47: ...aintaining Your Computer Caring for your computer Updating Windows Protecting your computer from viruses Cleaning your computer Restoring your system Opening the computer case Adding memory and replacing the battery ...

Страница 48: ...en storing your computer for an extended period of time unplug AC power Updating Windows Windows Update is the online extension of Windows that helps you to keep your computer up to date Use Windows Update to choose updates for your computer s operating system software and hardware New content is added to the site regularly so you can always get the most recent updates and fixes to protect your co...

Страница 49: ...when you purchased your computer Using the Norton Internet Security program to check files and programs that are attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus Per...

Страница 50: ...ateway com Chapter 5 Maintaining Your Computer To scan for viruses 1 Click Start All Programs Norton Internet Security then click Norton Internet Security Norton Internet Security opens 2 Click Norton AntiVirus ...

Страница 51: ... 3 Turn on your computer and rescan for the virus To update Norton Internet Security 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton Internet Security then click Norton Internet Security Norton Internet Security opens 3 Click LiveUpdate The LiveUpdate wizard opens Tips Tricks You received a free limited time subscription to the Norton Internet Security service ...

Страница 52: ...can damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside of your computer Cleaning the keyboard You should clean the keyboard oc...

Страница 53: ...irectly on the screen and wipe the screen with the cloth Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy To clean your mouse Wipe the bottom of the mouse with a damp lint free cloth Cleaning CDs or DVDs Wipe from the center to the edge not around in a circle us...

Страница 54: ...s Accessories System Tools then click System Restore 2 Follow the on screen instructions Reinstalling programs and drivers If a program or device on your computer is not working correctly you may need to reinstall your program or driver To reinstall your program or driver 1 Click Start All Programs System Recovery then click Application Driver Recovery 2 Follow the on screen instructions Help and ...

Страница 55: ...ation If Windows does not start or if the two previous procedures do not correct the problem you may need to restore your computer to the original configuration To restore your computer to the original configuration 1 Turn on your computer then press F11 2 Follow the on screen instructions ...

Страница 56: ... Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any sur...

Страница 57: ...computer then disconnect the power cord and modem network and all peripheral device cables 3 Press the power button to drain any residual power from your computer 4 Remove the two thumbscrews from the side panel then swing the back of the side panel away from the computer Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer then unplug the power cord m...

Страница 58: ...uter Removing the front bezel To remove the front bezel 1 Remove the side panel 2 Press on the three spring tabs while pulling the right side of the bezel away from the computer then swing the bezel toward the left and remove it from the computer Tabs ...

Страница 59: ...t all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Align the panel tabs into the front case notches then swing the side panel toward the back of the computer to secure it into place 3 Replace the two side panel thumbscrews 4 Reconnect the cables and power cord ...

Страница 60: ... Your Computer Replacing the front bezel To replace the front bezel Align the tabs in the left side of the bezel with the notches in the left side of the case then press the right side of the bezel against the case until it clicks into place ...

Страница 61: ... Removing the side panel on page 51 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 Find the memory module banks on your system board 4 If you are removing a DIMM from the memory module bank gently pull the plastic tabs away from the sides of the memory module and remove it OR If you are adding a DIMM to an empty...

Страница 62: ...hear a click 6 Replace the side panel by following the instructions in Replacing the side panel on page 53 7 Return your computer to its upright position 8 Reconnect the cables and the power cord 9 Turn on your computer Windows starts and the Windows desktop appears 10 Click Start Control Panel then click Performance and Maintenance if in Category view Click Double click System The amount of memor...

Страница 63: ...s 3 Write down all the values in the menus and submenus then exit from the utility 4 Shut down your computer 5 Remove the side panel by following the instructions in Removing the side panel on page 51 6 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 7 Locate the old battery on the system board and note its orientati...

Страница 64: ...he socket until it snaps into place 10 Replace the side panel by following the instructions in Replacing the side panel on page 53 11 Reconnect all external cables and the power cord 12 Turn on your computer then press F1 to open the BIOS Setup utility 13 In the BIOS Setup utility restore any settings that you wrote down in Step 3 14 Save all your settings and exit the BIOS Setup utility Battery B...

Страница 65: ...Chapter 6 59 Troubleshooting Troubleshooting typical hardware and software problems Getting telephone support Using automated troubleshooting systems Getting tutoring and training ...

Страница 66: ...ice such as a keyboard or mouse does not work make sure that all connections are secure Make sure that your hard drive is not full If an error message appears on the screen write down the exact message The message may help Gateway Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you fol...

Страница 67: ...e flawed or become scratched and cannot be read by the CD or DVD drive If you are trying to play a DVD make sure that you have a DVD drive To identify your drive type see Identifying drive types on page 37 Your computer may be experiencing some temporary memory problems Shut down and restart your computer Some music CDs have copy protection software You may not be able to play these CDs on your co...

Страница 68: ...the disc label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Shut down and restart your computer Clean the disc For more information see Cleaning CDs or DVDs on page 47 Reinstall the device driver Make sure that the DVD program has been installed on your computer DVDs and DVD drives contain regional codes that...

Страница 69: ...ent diskette Occasionally diskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette For more information see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation If errors are detected and corrected try using the diskette again You se...

Страница 70: ...diskette from the diskette drive then press ENTER Make sure that the diskette you are using is IBM compatible The diskette drive LED is lit continuously Remove the diskette from the drive If the light stays on try restarting your computer DVD drives See CD or DVD drives on page 61 File management A file was accidentally deleted If a file was deleted at a DOS prompt or in Windows while holding down...

Страница 71: ...tions on fixing hard drive problems see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation The hard drive cannot be accessed or you see a General failure reading drive C error message If a diskette is in the diskette drive eject it and restart your computer Press CTRL AL...

Страница 72: ...er ISP is set up correctly Contact your ISP technical support for help Make sure that you do not have a problem with your modem For more information Modem dial up on page 68 You see an Unable to locate host message and are unable to browse the Internet This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical dif...

Страница 73: ...le is plugged in correctly For more information see the poster that came with your computer Remove all extension cables and switch boxes Clean the keyboard by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys Try a keyboard that you know works to make sure that the keyboard port works Reinstall the keyboard device driver A keyboard charac...

Страница 74: ...r message Close all programs then restart your computer Memory card reader Drive letters for the memory card slots do not appear in the My Computer window Reboot your computer Modem dial up See also Internet on page 66 Help and Support For more information about troubleshooting memory errors click Start then click Help and Support Type the keyword memory error in the Search box then click the arro...

Страница 75: ... such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set correctly To check the dialing properties 1 Click Start then click Control Panel The Control Panel window open...

Страница 76: ...ur house or a telephone line at a different location If you can connect on this line call your telephone service Try connecting with the modem at a lower connection speed If reducing the connect speed lets you connect call your telephone service The telephone line may be too noisy You cannot connect to the Internet The ISP may be having technical difficulties Contact your ISP for technical support...

Страница 77: ...r Hardware 3 Click Double click the Phone and Modem Options icon then click the Modems tab 4 Click your modem then click Properties The Modem Properties dialog box opens 5 Click the Diagnostic tab then click Query Modem If information about the modem appears the modem passed diagnostics If no modem information is available a white screen appears with no data or if you get an error such as port alr...

Страница 78: ...ning but there is no picture Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit Adjust the brightness and contrast controls to the center position Make sure that the monitor cable is connected to the video port on the back of your computer Check the cable for bent or damaged pins Reinstall the device driver Connect a monitor that you know...

Страница 79: ...displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s function The text on the display is dim or difficult to read Adjust the brightness and contrast controls Use the monitor degauss feature see your monito...

Страница 80: ...Clean the mouse by wiping the bottom with a clean damp cloth Make sure that the optical sensor is clean and free of debris Networks You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help For more information about setting up a network in your home see Networking Your Computer on page 81 Passwords Your computer d...

Страница 81: ...o an AC power source The printer is on but will not print Check the cable between the printer and your computer Make sure that it is connected to the correct port Make sure that the printer is online Many printers have an online offline button that you may need to press so the printer can start printing Press the button to put the printer online Check the cable for bent or broken pins If the print...

Страница 82: ...of the printer you want to use If the menu shows a check mark next to Use Printer Offline click Use Printer Offline to clear the check mark Wait until files have been printed before sending additional files to the printer If you print large files or many files at one time you may want to add additional memory to the printer See the printer documentation for instructions for adding additional memor...

Страница 83: ...rned off For more information see Adjusting the volume on page 30 If you are using external speakers see the speaker setup poster to check your speaker connections Make sure that the universal jacks are configured correctly For more information see Configuring the audio jacks on page 30 Help and Support For more information about sound troubleshooting click Start then click Help and Support Type t...

Страница 84: ...ware from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see Online Help Printed documentation The Microsoft Windows documentation The software publisher s Web site See the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your p...

Страница 85: ...ssues www gateway com answers Gateway Customer Care Talk to a Gateway Customer Care representative about a non tutorial technical support question See Before calling Gateway Customer Care on page 78 before calling TDD Customer Care for hearing impaired is available Weekdays 8 00 a m 10 00 p m Pacific Time Weekends 8 00 a m 7 00 p m Pacific Time Gateway Customer Care telephone numbers vary by count...

Страница 86: ...mputers For more information go to www gateway com answers Training Gateway provides the following computer based training Help and Support For more how to information about Windows click Start then click Help and Support Type the keyword practice in the Search box then click the arrow Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials a...

Страница 87: ...Chapter 7 81 Networking Your Computer Introducing networking Creating an Ethernet network Testing your network Troubleshooting your Ethernet network ...

Страница 88: ...s Most home networks are built using Standard or Fast Ethernet components Business networks are typically built using Fast or Gigabit Ethernet components To create an Ethernet network you or your electrician must install special Ethernet cables in your home or office Using a router The most common way to set up an Ethernet network is Dynamic Host Control Protocol DHCP using a router A DHCP network...

Страница 89: ...ted to the router is a cable or DSL modem that provides access to the Internet Equipment you need for a router based Ethernet network For an Ethernet network you need Two or more computers with Ethernet jacks One router One broadband Internet connection optional Ethernet cables connecting all of the network equipment Tips Tricks To add the ability to access a wireless Ethernet network to your wire...

Страница 90: ... and drivers on the computers that do not have Ethernet already installed To order wired or wireless Ethernet PCI or PC cards visit the Accessories Store at accessories gateway com Use the documentation that comes with your Ethernet cards for instructions on installing the card and any required drivers Important For best results all Ethernet components should be either standard Ethernet 10 Mbps Fa...

Страница 91: ...uter to other users on the network Use a computer name of up to 15 characters with no blank spaces Each computer name must be unique on your network All numeric computer names are not allowed Names must contain some letters 6 Type a name for your workgroup in the Workgroup box Use a workgroup name of up to 15 characters with no blank spaces The workgroup name must be the same for all computers in ...

Страница 92: ...ts a router temporarily assign an IP address to a computer on the network IP Address Internet Protocol IP address is a number that uniquely identifies a computer on the network Subnet Mask Subnet mask is a number that identifies what subnetwork the computer is located on This number will be the same on all computers on a home network Using a DHCP server In order to use the TCP IP protocol on each ...

Страница 93: ...do not have a LAN connection setup click Create a new connection and follow the instructions in the New Connection Wizard 4 Click to select the Internet Protocol TCP IP check box in the This connection uses the following items list If you do not see TCP IP drag the scroll bar to see more choices 5 Click Properties The Internet Protocol TCP IP Properties dialog box opens ...

Страница 94: ...0 Click X to close the Network Connections window 11 Repeat this procedure for every computer on your network Setting up an Ethernet network We recommend using category 5 unshielded twisted pair cable approximately 1 4 in diameter with a thin outer jacket containing eight color coded wires and equipment compatible with this type of cable This type of cable is equipped with RJ 45 connectors like a ...

Страница 95: ... you need a straight through cable for each computer you want to connect to the network Important Category 5 cables are available in two different types straight through cables used to connect computers to a router and crossover cables used to connect two computers To determine which type of cable you have hold both ends of the cable with the connectors facing away from you and with the spring cli...

Страница 96: ...Ethernet jack on the DSL or cable modem Configuring your router After you have named your computers and set up TCP IP on them you can configure your router using your Web browser For these instructions we assume that you are using the router to connect your network to a high speed Broadband Internet connection through an Internet service provider ISP and that you are configuring it as a DHCP serve...

Страница 97: ...ns you a different IP address each time you log on click Obtain an IP Address Automatically If your ISP requires a fixed IP address click Specify an IP Address then type the values provided by your ISP 4 When you are finished entering information on the Setup page click Apply 5 Click the DHCP tab on the top of the screen 6 Click the Enable checkbox then click Apply 7 Press the reset button on your...

Страница 98: ...r more information see Using Your Computer guide on page 7 Check all physical cable connections Compare the status lights on the front of the router or access point with the patterns described in the router or access point literature Temporarily turn off any firewall software on your desktop computer Turn off all of the devices then power them back on Refer to your router s or access point s troub...

Страница 99: ...N where N is a number you assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network The computer does not recognize an add in Ethernet card Shut down and restart your computer Make sure that you have installed the required software For more information see the documentation that came with your Et...

Страница 100: ...94 www gateway com Chapter 7 Networking Your Computer ...

Страница 101: ...Appendix A 95 Safety Regulatory and Legal Information Safety information Regulatory statements Notices ...

Страница 102: ...tlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide som...

Страница 103: ...eceiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure compliance with FCC rules FCC...

Страница 104: ...e company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbe...

Страница 105: ...terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser dev...

Страница 106: ...ight or power circuits or where it could fall into such power lines or circuits Warning When installing or realigning an outside antenna system extreme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grou...

Страница 107: ...lectronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this program is available in your area If you need further assistance in recycling reusing or trading in your end of life product yo...

Страница 108: ...velopment Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Penti...

Страница 109: ...ee keys and buttons C cable modem 31 83 89 connecting 13 Caps Lock indicator 27 cards inserting memory card 36 installing memory card 36 removing memory card 36 slots 35 troubleshooting add in card 61 troubleshooting memory card 68 types of memory cards supported 35 case closing 53 opening 51 CD cleaning 47 inserting 38 playing audio 39 recording 39 troubleshooting 61 CD drive identifying 37 locat...

Страница 110: ...anner 11 14 serial 14 side speaker 14 subwoofer 14 S Video TV out 13 universal 30 77 USB 11 14 video camera 11 13 Zip drive 11 14 Customer Service Accounting 79 Sales 79 Warranty 79 D default printer 75 DHCP 86 digital camera locating serial port 14 locating USB port 11 14 digital video camera locating IEEE 1394 port 11 13 DIMM See memory directional keys 27 diskette drive 34 troubleshooting 63 di...

Страница 111: ... creating 84 external audio jack 14 F Fast Ethernet 82 faxes troubleshooting 70 files opening 29 troubleshooting 64 finding Help and Support topics 6 specifications 16 Firewire port 11 13 32 folders opening 29 front bezel removing 54 replacing 54 function keys 26 G Gateway model number 15 serial number 15 16 support 16 Web address 3 Web site 3 Gigabit Ethernet 82 H hard drive troubleshooting 65 he...

Страница 112: ... model number 15 serial number 15 LAN IP Address 91 laser printer 16 LCD panel cleaning 47 troubleshooting 64 72 lights See indicators line in jack 14 line out jack 14 M maintenance cleaning case 46 cleaning component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43 memory adding 55 installing 55 purchasing 16 r...

Страница 113: ...k 31 testing 92 troubleshooting 74 93 network jack 13 non technical support Accounting 79 Sales 79 Warranty 79 Norton Antivirus 43 Norton Internet Security 43 numeric keypad 27 indicator 27 O online help 5 7 opening computer case 51 files 29 folders 29 front bezel 52 programs 29 shortcut menu 29 P Pad Lock indicator 27 parallel port 13 password 74 PDA memory cards 35 peripheral devices 32 playing ...

Страница 114: ...y 50 scanner installing 32 screen cleaning 47 troubleshooting 72 screen objects getting information 29 moving 29 selecting 29 Scroll Lock indicator 27 scroll wheel 28 searching in Help and Support 6 serial number 15 16 serial port 14 setting up safety precautions 96 shortcut menus accessing 29 shortcuts opening menu 29 shutting down computer 24 25 side panel removing 51 replacing 51 sound adjustin...

Страница 115: ...rk 74 passwords 74 power 75 printer 75 safety guidelines 60 screen 64 72 screen area 72 screen resolution 72 technical support 78 telephone support 78 Web site connection speed 66 turning off computer 11 24 25 turning on computer 11 23 tutoring fee based 80 TV out S Video out jack 13 U uninterruptible power supply UPS 17 22 updating device drivers 3 updating Windows 42 UPS 17 22 USB port 11 14 32 ...

Страница 116: ...110 www gateway com naming 85 working safely 20 Z Zip drive 17 port 11 14 ...

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