48
Troubleshooting
Possible Problem
Solution
The appliance will not
switch ‚ON‘
• Check that the power plug is securely inserted into the outlet
• Insert the power plug into an independent outlet
• Insert the power plug into a different outlet
• Reset the circuit breaker if necessary
• For additional safety the appliance is fitted with a thermal cut out. In the event of severe
overheating, the Tea Maker will automatically shut down to prevent furtherdamage. Should
this continue, call the Gastroback Service Centre 0049 (0) 4165 - 222250.
The appliance will not work
• Check that the glass jug is securely positioned on the power base.
The LCD light has gone out
• The appliance goes into standby mode if not used for 3 minutes. When in standby mode,
the LCD screen will cease to illuminate.
• To re-activate the appliance out of standby mode:
- Remove then replace the glass jug from the power base.
- Press any button on the power base except the HOT WATER/Cancel or TEA/Cancel buttons.
The LCD screen will re-illuminate.
I cannot select a certain
function
• Certain features cannot be selected or changed during the heating or brewing cycle. The
LCD screen may temporarily change or a sound alert may be heard, but no changes to the
cycle will be made.
The LCD screen displays
‚RESET‘
• The LCD screen will display a flashing ‘RESET’ when there is a resettable electronic issue.
Remove the plug from the wall outlet, wait 5 seconds, then plug back in.
• Call GAstroback Service 0049 (0) 4165 - 222250 if the ‘RESET’ message continues.
The LCD screen displays
‚ERROR‘
• The LCD screen will display a flashing ‚ERROR‘ when there is a non-resettable issue with
the appliance. Should this occur, call the Gastroback Service Centre.
I would like to have the
appliance default settings
back
• Even when unplugged from the wall outlet, the appliance will remember the last setting
used for each function.
• To restore the appliance default settings for each function, simultaneously press and hold
AUTO START and KEEP WARM buttons for 2 seconds.
The ‚BASKET CYCLE‘ feature /
BASKET button does not work
• The basket cycle is only operational during brewing cycles that are under 10 minutes.
• The Tea Basket cannot be lowered during the heating up phase of normal operation.
After boiling water, bubbles
appear around the tempera-
ture sensor
• This is normal for the functionality of the appliance
My tea tastes too weak or
too strong
• Tea taste is a personal preference and may require experimentation to get it to your
liking. For stronger tasting tea, increase the amount of tea or brew time. For a weaker
tasting tea, decrease the amount of tea or brew time.
There is a rattling noise inside
the glass jug
• This is normal. The noise is from the magnet located inside the jug post and may be
heard when the tea basket is not attached.